Period
to

The median contractor rate for a Service Desk Manager was £425 per day in advertised job vacancies in the City of London during the 6 months to 21 May 2022.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Manager
Central London > City of London
6 months to
21 May 2022
Same period 2021 Same period 2020
Rank 182 156 154
Rank change year-on-year -26 -2 +83
Contract jobs requiring a Service Desk Manager 5 1 2
As % of all contract jobs advertised in the City of London 0.12% 0.035% 0.063%
As % of the Job Titles category 0.13% 0.037% 0.067%
Number of daily rates quoted 5 1 1
10th Percentile £373 - -
25th Percentile £388 £408 -
Median daily rate (50th Percentile) £425 £415 £400
Median % change year-on-year +2.41% +3.75% -23.81%
75th Percentile £525 £423 -
90th Percentile £533 - -
Central London median daily rate £425 £415 £400
% change year-on-year +2.41% +3.75% -11.11%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
City of London
Contract vacancies in the City of London with a recognized job title 3,944 2,680 2,989
% of contract IT jobs with a recognized job title 93.11% 93.97% 93.82%
Number of daily rates quoted 2,982 1,958 2,241
10th Percentile £363 £325 £300
25th Percentile £469 £425 £413
Median daily rate (50th Percentile) £565 £525 £500
Median % change year-on-year +7.62% +5.00% -3.85%
75th Percentile £681 £629 £600
90th Percentile £775 £706 £675
Central London median daily rate £560 £525 £500
% change year-on-year +6.67% +5.00% -2.44%
Number of hourly rates quoted 53 31 50
10th Percentile £13.88 £12.00 £12.42
25th Percentile £19.78 £13.75 £14.41
Median hourly rate £37.00 £17.98 £23.37
Median % change year-on-year +105.84% -23.08% +18.32%
75th Percentile £51.75 £27.63 £38.73
90th Percentile £62.50 £37.25 £52.25
Central London median hourly rate £37.25 £17.98 £21.87
% change year-on-year +107.23% -17.80% +9.34%

Service Desk Manager
Job Vacancy Trend in the City of London

Job postings that featured Service Desk Manager in the job title as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for Service Desk Manager in the City of London

Service Desk Manager
Contractor Daily Rate Trend in the City of London

3-month moving average daily rate quoted in jobs citing Service Desk Manager in the City of London.

Daily rate trend for Service Desk Manager in the City of London

Service Desk Manager
Daily Rate Histogram in the City of London

Daily rate distribution for jobs citing Service Desk Manager in the City of London over the 6 months to 21 May 2022.

Daily rate histogram for Service Desk Manager in the City of London

Service Desk Manager
Contractor Hourly Rate Trend in the City of London

3-month moving average hourly rates quoted in jobs citing Service Desk Manager in the City of London.

Hourly rate trend for Service Desk Manager in the City of London

Service Desk Manager Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 21 May 2022, Service Desk Manager contract jobs required the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the City of London region featuring Service Desk Manager in the job title.

1 3 (60.00%) Microsoft
1 3 (60.00%) ITIL
1 3 (60.00%) Service Management
2 2 (40.00%) SLA
2 2 (40.00%) Active Directory
2 2 (40.00%) Finance
2 2 (40.00%) VMware
2 2 (40.00%) SC Cleared
2 2 (40.00%) Security Cleared
2 2 (40.00%) Microsoft 365
2 2 (40.00%) Data Centre
2 2 (40.00%) Continuous Improvement
3 1 (20.00%) Performance Improvement
3 1 (20.00%) Virtual Machines
3 1 (20.00%) IT Strategy
3 1 (20.00%) Social Housing
3 1 (20.00%) Public Sector
3 1 (20.00%) Mobile Device Management
3 1 (20.00%) Service Desk Management
3 1 (20.00%) Oracle Cash Management
3 1 (20.00%) User Experience
3 1 (20.00%) VMware Infrastructure
3 1 (20.00%) Team Foundation Server
3 1 (20.00%) Cash Management
3 1 (20.00%) Azure
3 1 (20.00%) Stakeholder Engagement
3 1 (20.00%) DV Cleared
3 1 (20.00%) Altiris
3 1 (20.00%) Supplier Management
3 1 (20.00%) Problem Management

Service Desk Manager Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Business Applications
1 1 (20.00%) Oracle Cash Management
Cloud Services
1 2 (40.00%) Microsoft 365
2 1 (20.00%) Azure
Communications & Networking
1 1 (20.00%) Internet
Development Applications
1 1 (20.00%) Team Foundation Server
General
1 2 (40.00%) Finance
2 1 (20.00%) Public Sector
2 1 (20.00%) Social Housing
Miscellaneous
1 2 (40.00%) Data Centre
2 1 (20.00%) User Experience
Processes & Methodologies
1 3 (60.00%) ITIL
1 3 (60.00%) Service Management
2 2 (40.00%) Continuous Improvement
3 1 (20.00%) Cash Management
3 1 (20.00%) Change Management
3 1 (20.00%) Configuration Management
3 1 (20.00%) IT Strategy
3 1 (20.00%) ITSM
3 1 (20.00%) Mobile Device Management
3 1 (20.00%) Performance Improvement
3 1 (20.00%) Problem Management
3 1 (20.00%) Project Management
3 1 (20.00%) Service Delivery
3 1 (20.00%) Service Desk Management
3 1 (20.00%) Stakeholder Engagement
3 1 (20.00%) Supplier Management
3 1 (20.00%) User Acceptance Testing
Programming Languages
1 1 (20.00%) SQL
Qualifications
1 2 (40.00%) SC Cleared
1 2 (40.00%) Security Cleared
2 1 (20.00%) DV Cleared
2 1 (20.00%) ITIL Certification
Quality Assurance & Compliance
1 2 (40.00%) SLA
System Software
1 2 (40.00%) Active Directory
2 1 (20.00%) Virtual Machines
2 1 (20.00%) VMware Infrastructure
Vendors
1 3 (60.00%) Microsoft
2 2 (40.00%) VMware
3 1 (20.00%) Altiris
3 1 (20.00%) Bloomberg
3 1 (20.00%) Oracle
3 1 (20.00%) Reuters