Customer Service
West Midlands > Coventry
The table below provides summary statistics and contractor rates for jobs advertised in Coventry requiring Customer Service skills. It covers contract job vacancies from the 6 months leading up to 12 November 2025, with comparisons to the same periods in the previous two years.
| 6 months to 12 Nov 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 26 | 17 | 26 |
| Rank change year-on-year | -9 | +9 | -5 |
| Contract jobs citing Customer Service | 4 | 2 | 4 |
| As % of all contract jobs in Coventry | 2.44% | 2.08% | 1.94% |
| As % of the Processes & Methodologies category | 2.58% | 2.33% | 2.25% |
| Number of daily rates quoted | 1 | 1 | 0 |
| 10th Percentile | - | - | - |
| 25th Percentile | £463 | £141 | - |
| Median daily rate (50th Percentile) | £475 | £143 | - |
| Median % change year-on-year | +233.33% | - | - |
| 75th Percentile | £488 | £144 | - |
| 90th Percentile | - | - | - |
| West Midlands median daily rate | £200 | £350 | £220 |
| % change year-on-year | -42.86% | +59.09% | -1.79% |
| Number of hourly rates quoted | 3 | 1 | 0 |
| Median hourly rate | £27.21 | £17.00 | - |
| Median % change year-on-year | +60.06% | - | - |
| West Midlands median hourly rate | £16.30 | £21.59 | £16.94 |
| % change year-on-year | -24.50% | +27.49% | +11.67% |
All Process and Methodology Skills
Coventry
Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in Coventry.
| Contract vacancies with a requirement for process or methodology skills | 155 | 86 | 178 |
| As % of all contract IT jobs advertised in Coventry | 94.51% | 89.58% | 86.41% |
| Number of daily rates quoted | 94 | 55 | 129 |
| 10th Percentile | £261 | £334 | £345 |
| 25th Percentile | £318 | £413 | £400 |
| Median daily rate (50th Percentile) | £475 | £475 | £475 |
| 75th Percentile | £547 | £581 | £550 |
| 90th Percentile | £630 | £626 | £645 |
| West Midlands median daily rate | £500 | £520 | £500 |
| % change year-on-year | -3.75% | +3.90% | - |
| Number of hourly rates quoted | 4 | 1 | 2 |
| 10th Percentile | £19.19 | - | £31.06 |
| 25th Percentile | £24.35 | £15.50 | £38.65 |
| Median hourly rate | £27.21 | £17.00 | £52.59 |
| Median % change year-on-year | +60.06% | -67.68% | +78.28% |
| 75th Percentile | - | £18.50 | £66.83 |
| 90th Percentile | - | - | £74.60 |
| West Midlands median hourly rate | £23.05 | £29.00 | £27.50 |
| % change year-on-year | -20.52% | +5.45% | +55.19% |
Customer Service
Job Vacancy Trend in Coventry
Historical trend showing the proportion of contract IT job postings citing Customer Service relative to all contract IT jobs advertised in Coventry.
Customer Service
Daily Rate Trend in Coventry
Contractor daily rate distribution trend for jobs in Coventry citing Customer Service.
Customer Service
Hourly Rate Trend in Coventry
Contractor hourly rate distribution trend for jobs in Coventry citing Customer Service.
Customer Service
Co-Occurring Skills & Capabilities in Coventry by Category
The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category: