Period
to 15 November 2019

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for ITIL V3 skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL V3 over the 6 months to 15 November 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ITIL Version 3
UK > England
6 months to
15 Nov 2019
Same period 2018 Same period 2017
Rank 372 354 343
Rank change year-on-year -18 -11 -52
Contract jobs citing ITIL V3 473 668 681
As % of all contract IT jobs advertised in England 0.62% 0.70% 0.72%
As % of the Processes & Methodologies category 0.71% 0.81% 0.83%
Number of daily rates quoted 288 450 486
England median daily rate £425 £400 £400
Median daily rate % change year-on-year +6.25% - -5.88%
10th Percentile £198 £184 £136
90th Percentile £563 £538 £587
UK median daily rate £425 £400 £400
% change year-on-year +6.25% - -2.44%
Number of hourly rates quoted 10 38 21
England median hourly rate £16.25 £14.75 £14.00
Median hourly rate % change year-on-year +10.17% +5.36% -9.68%
10th Percentile £12.25 £11.50 £11.35
90th Percentile £25.60 £25.30 £20.25
UK median hourly rate £21.67 £16.00 £14.00
% change year-on-year +35.42% +14.29% -11.53%

ITIL V3 is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 66,180 82,804 81,791
As % of all contract IT jobs advertised in England 86.33% 86.93% 86.34%
Number of daily rates quoted 43,852 55,470 54,870
England median daily rate £475 £475 £450
Median daily rate % change year-on-year - +5.56% +5.88%
10th Percentile £300 £300 £281
90th Percentile £650 £645 £638
UK median daily rate £475 £460 £450
% change year-on-year +3.26% +2.22% +5.88%
Number of hourly rates quoted 2,024 2,124 1,947
England median hourly rate £24.00 £21.95 £23.14
Median hourly rate % change year-on-year +9.34% -5.14% +2.84%
10th Percentile £11.85 £11.47 £11.25
90th Percentile £53.75 £50.75 £50.00
UK median hourly rate £23.75 £22.00 £23.04
% change year-on-year +7.95% -4.50% +2.39%

ITIL V3
Job Vacancy Trend in England

Job postings citing ITIL V3 as a percentage of all IT jobs advertised in England.

Job vacancy trend for ITIL V3 in England

ITIL V3
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITIL V3 in England.

Contractor daily rate trend for ITIL V3 in England

ITIL V3
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing ITIL V3 in England over the 6 months to 15 November 2019.

Contractor daily rate histogram for ITIL V3 in England

ITIL V3
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITIL V3 in England.

Contractor hourly rate trend for ITIL V3 in England

ITIL V3
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing ITIL V3 in England over the 6 months to 15 November 2019.

Contractor hourly rate histogram for ITIL V3 in England

ITIL V3
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL V3 within the England region over the 6 months to 15 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +69 142 £450 +12.50% 29
South East -65 100 £388 -0.64% 30
North of England +28 66 £400 +14.29% 15
Midlands +12 66 £413 -2.94% 31
South West -3 66 £450 +5.88% 15
West Midlands +12 49 £431 +2.68% 21
North West +21 38 £389 +11.24% 6
East of England +14 29 £475 +22.58% 11
East Midlands +28 17 £350 -24.32% 10
Yorkshire +27 17 £400 +39.13% 6
North East +28 12 £415 +7.10% 3
ITIL V3
UK

For the 6 months to 15 November 2019, IT contractor jobs citing ITIL V3 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for ITIL V3.

1 473 (100.00%) ITIL
2 200 (42.28%) Service Management
3 141 (29.81%) Windows
4 137 (28.96%) Microsoft
5 128 (27.06%) Security Cleared
6 122 (25.79%) ITSM
7 115 (24.31%) Active Directory
8 107 (22.62%) Service Delivery
9 89 (18.82%) SC Cleared
10 82 (17.34%) PowerShell
11 81 (17.12%) Finance
12 79 (16.70%) Agile Software Development
13 70 (14.80%) Analytical Skills
14 69 (14.59%) Azure
14 69 (14.59%) Service Design
15 65 (13.74%) Change Management
15 65 (13.74%) Citrix
16 63 (13.32%) DV Cleared
17 59 (12.47%) VMware
18 57 (12.05%) SLA
18 57 (12.05%) SCCM
18 57 (12.05%) Office 365
19 56 (11.84%) Windows Server
19 56 (11.84%) Problem-Solving
20 54 (11.42%) Microsoft Certification
21 52 (10.99%) SQL
22 51 (10.78%) Windows Server 2012
23 47 (9.94%) Degree
24 45 (9.51%) Project Management
25 44 (9.30%) Microsoft Office

ITIL V3
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 39 (8.25%) SharePoint
2 28 (5.92%) MS Exchange
3 15 (3.17%) IIS
4 11 (2.33%) Skype for Business
5 9 (1.90%) Exchange Server 2010
6 7 (1.48%) Tomcat
7 6 (1.27%) Apache
7 6 (1.27%) Confluence
7 6 (1.27%) Exchange Server 2013
7 6 (1.27%) SharePoint 2010
7 6 (1.27%) SharePoint 2013
8 5 (1.06%) Exchange Server 2007
9 3 (0.63%) Blackberry Enterprise Server
9 3 (0.63%) Exchange Server 2003
9 3 (0.63%) IBM Notes
9 3 (0.63%) Oracle SOA Suite
9 3 (0.63%) WebLogic
10 1 (0.21%) CMS
10 1 (0.21%) Documentum
10 1 (0.21%) Oracle Workflow
Applications
1 44 (9.30%) Microsoft Office
2 11 (2.33%) Microsoft Project
3 10 (2.11%) Microsoft Excel
4 7 (1.48%) MS Visio
5 6 (1.27%) Microsoft PowerPoint
6 1 (0.21%) Acrobat
6 1 (0.21%) SPSS
Business Applications
1 19 (4.02%) Remedy ITSM
2 12 (2.54%) Dynamics CRM
3 6 (1.27%) Sparx Enterprise Architect
3 6 (1.27%) Unit4 Business World
4 4 (0.85%) Dynamics GP
5 2 (0.42%) Oracle Applications
5 2 (0.42%) SAP Payroll
6 1 (0.21%) Cognos Business Intelligence
6 1 (0.21%) Maximo
Cloud Services
1 69 (14.59%) Azure
2 57 (12.05%) Office 365
3 35 (7.40%) AWS
4 18 (3.81%) OneDrive
5 16 (3.38%) Power Platform
6 14 (2.96%) Data Lake Analytics
7 11 (2.33%) Dynamics 365
8 6 (1.27%) IaaS
8 6 (1.27%) PaaS
9 4 (0.85%) Azure Active Directory
9 4 (0.85%) Cloud Computing
9 4 (0.85%) SaaS
10 2 (0.42%) G Suite
11 1 (0.21%) Azure Stack
Communications & Networking
1 37 (7.82%) Firewall
2 33 (6.98%) DNS
3 25 (5.29%) DHCP
4 23 (4.86%) Skype
5 19 (4.02%) LAN
6 18 (3.81%) Network Security
7 17 (3.59%) Wireless
8 16 (3.38%) VPN
8 16 (3.38%) WAN
9 15 (3.17%) TCP/IP
10 10 (2.11%) Cisco IOS
10 10 (2.11%) Internet
11 9 (1.90%) SAN
12 8 (1.69%) Cisco ASA
12 8 (1.69%) VoIP
13 7 (1.48%) Cisco Nexus
13 7 (1.48%) Remote Desktop
14 6 (1.27%) BGP
14 6 (1.27%) NX-OS
14 6 (1.27%) OSPF
Database & Business Intelligence
1 23 (4.86%) SQL Server
2 17 (3.59%) SQL Server Integration Services
3 16 (3.38%) Power BI
4 14 (2.96%) Big Data
4 14 (2.96%) Data Lake
5 9 (1.90%) SQL Server 2012
6 8 (1.69%) SQL Server 2016
7 7 (1.48%) Relational Database
8 6 (1.27%) SQL Server 2008
9 4 (0.85%) Blockchain
9 4 (0.85%) Data Warehouse
10 3 (0.63%) Crystal Reports
10 3 (0.63%) MySQL
10 3 (0.63%) Oracle Database
10 3 (0.63%) SQL Server Analysis Services
10 3 (0.63%) SQL Server Reporting Services
11 2 (0.42%) InterSystems Cache
11 2 (0.42%) Oracle Database 12c
11 2 (0.42%) Oracle Exadata
11 2 (0.42%) SQL Server 2014
Development Applications
1 13 (2.75%) JIRA
1 13 (2.75%) Visual Studio
1 13 (2.75%) Visual Studio Team System
2 7 (1.48%) MSI
3 6 (1.27%) Jenkins
4 5 (1.06%) Bitbucket
5 3 (0.63%) Atlassian Bamboo
6 2 (0.42%) PowerBuilder
6 2 (0.42%) ProC
7 1 (0.21%) Oracle APEX
7 1 (0.21%) Rational DOORS
7 1 (0.21%) Sonatype Nexus
General
1 81 (17.12%) Finance
2 40 (8.46%) Public Sector
3 18 (3.81%) Telecoms
4 14 (2.96%) Military
5 13 (2.75%) Manufacturing
6 11 (2.33%) Banking
7 9 (1.90%) Legal
7 9 (1.90%) Marketing
8 8 (1.69%) Electronics
9 6 (1.27%) Pharmaceutical
10 5 (1.06%) Law
10 5 (1.06%) Retail
11 3 (0.63%) Advertising
11 3 (0.63%) Billing
11 3 (0.63%) Financial Institution
11 3 (0.63%) Local Government
12 2 (0.42%) Aerospace
12 2 (0.42%) Games
12 2 (0.42%) Investment Banking
13 1 (0.21%) Publishing
Job Titles
1 82 (17.34%) Analyst
2 69 (14.59%) Service Manager
3 60 (12.68%) Architect
4 38 (8.03%) Service Analyst
5 29 (6.13%) Service Architect
6 25 (5.29%) Infrastructure Engineer
7 24 (5.07%) Transition Manager
8 21 (4.44%) Service Transition Manager
9 20 (4.23%) Support Engineer
10 19 (4.02%) Support Analyst
11 18 (3.81%) IT Analyst
11 18 (3.81%) Service Design Manager
12 17 (3.59%) Consultant
12 17 (3.59%) IT Support
13 16 (3.38%) Delivery Manager
13 16 (3.38%) Developer
13 16 (3.38%) Service Delivery Manager
14 15 (3.17%) IT Manager
15 14 (2.96%) Network Engineer
15 14 (2.96%) Service Desk Analyst
Libraries, Frameworks & Software Standards
1 14 (2.96%) Web Services
2 9 (1.90%) Software Packaging
3 7 (1.48%) LDAP
3 7 (1.48%) SAML
4 6 (1.27%) XML
5 5 (1.06%) HTML
5 5 (1.06%) Middleware
5 5 (1.06%) REST
6 4 (0.85%) .NET
6 4 (0.85%) JSON
7 3 (0.63%) ASP.NET
7 3 (0.63%) JSP
7 3 (0.63%) SOAP
8 2 (0.42%) Oracle GoldenGate
8 2 (0.42%) RESTful
8 2 (0.42%) SAP PI
8 2 (0.42%) Spring
8 2 (0.42%) Spring Boot
8 2 (0.42%) X-Windows
9 1 (0.21%) Visualforce
Miscellaneous
1 70 (14.80%) Analytical Skills
2 30 (6.34%) Data Centre
3 29 (6.13%) Self-Motivation
4 21 (4.44%) Management Information System
5 17 (3.59%) CMDB
6 10 (2.11%) Public Cloud
6 10 (2.11%) User Experience
7 9 (1.90%) Clustering
8 7 (1.48%) Virtual Team
9 6 (1.27%) Driving Licence
9 6 (1.27%) Security Operations Centre
10 4 (0.85%) Enterprise Software
10 4 (0.85%) NHS
10 4 (0.85%) Private Cloud
10 4 (0.85%) Replication
10 4 (0.85%) Smartphone
11 3 (0.63%) Enterprise Storage
11 3 (0.63%) Mobile App
11 3 (0.63%) Robotics
11 3 (0.63%) SCADA
Operating Systems
1 141 (29.81%) Windows
2 56 (11.84%) Windows Server
3 51 (10.78%) Windows Server 2012
4 40 (8.46%) Linux
5 38 (8.03%) Windows 10
6 33 (6.98%) Windows Server 2008
7 31 (6.55%) Windows 7
8 12 (2.54%) CentOS
8 12 (2.54%) Unix
9 6 (1.27%) Windows Server 2003
10 5 (1.06%) Apple iOS
10 5 (1.06%) Red Hat Enterprise Linux
10 5 (1.06%) Windows 2000
11 4 (0.85%) Mac OS X
12 3 (0.63%) AIX
12 3 (0.63%) Android
12 3 (0.63%) Mac OS
12 3 (0.63%) Solaris
12 3 (0.63%) Windows Vista
12 3 (0.63%) Windows XP
Processes & Methodologies
1 473 (100.00%) ITIL
2 200 (42.28%) Service Management
3 122 (25.79%) ITSM
4 107 (22.62%) Service Delivery
5 79 (16.70%) Agile Software Development
6 69 (14.59%) Service Design
7 65 (13.74%) Change Management
8 56 (11.84%) Problem-Solving
9 45 (9.51%) Project Management
10 43 (9.09%) PRINCE2
11 42 (8.88%) Release Management
12 41 (8.67%) DevOps
13 37 (7.82%) Configuration Management
14 35 (7.40%) Infrastructure Engineering
15 31 (6.55%) Continuous Improvement
15 31 (6.55%) Stakeholder Management
16 30 (6.34%) Business Intelligence
16 30 (6.34%) Incident Management
17 27 (5.71%) Root Cause Analysis
18 22 (4.65%) Analytics
Programming Languages
1 82 (17.34%) PowerShell
2 52 (10.99%) SQL
3 13 (2.75%) JavaScript
4 12 (2.54%) C
5 9 (1.90%) Python
6 8 (1.69%) Java
7 7 (1.48%) VBScript
8 5 (1.06%) T-SQL
8 5 (1.06%) VB
9 4 (0.85%) C#
9 4 (0.85%) Perl
10 3 (0.63%) C++
10 3 (0.63%) PL/SQL
10 3 (0.63%) VB.NET
11 2 (0.42%) Bash Shell
11 2 (0.42%) Fortran
11 2 (0.42%) Korn
11 2 (0.42%) Ruby
11 2 (0.42%) VC++
12 1 (0.21%) Apex Code
Qualifications
1 128 (27.06%) Security Cleared
2 89 (18.82%) SC Cleared
3 63 (13.32%) DV Cleared
4 54 (11.42%) Microsoft Certification
5 47 (9.94%) Degree
6 28 (5.92%) MCSE
7 19 (4.02%) MCP
8 18 (3.81%) VMware Certified Professional (VCP)
9 16 (3.38%) Cisco Certification
10 15 (3.17%) MCITP
10 15 (3.17%) MCSA
11 10 (2.11%) ISTQB
12 9 (1.90%) CCNA
13 8 (1.69%) APMP
13 8 (1.69%) Citrix Certification
14 7 (1.48%) CISSP
15 6 (1.27%) CCNP
15 6 (1.27%) Computer Science Degree
16 5 (1.06%) GIAC
16 5 (1.06%) MCDBA
Quality Assurance & Compliance
1 57 (12.05%) SLA
2 18 (3.81%) ISO/IEC 20000
3 12 (2.54%) QA
4 4 (0.85%) ISO/IEC 27001
4 4 (0.85%) PMO
5 3 (0.63%) Data Quality
6 2 (0.42%) COBIT
6 2 (0.42%) Disclosure Scotland
6 2 (0.42%) GDPR
6 2 (0.42%) GPG13
6 2 (0.42%) ISO 22301
6 2 (0.42%) PCI DSS
7 1 (0.21%) Cyber Essentials
7 1 (0.21%) ITGC
7 1 (0.21%) P3O
7 1 (0.21%) Sarbanes-Oxley
System Software
1 115 (24.31%) Active Directory
2 30 (6.34%) Hyper-V
3 24 (5.07%) VMware Infrastructure
4 16 (3.38%) Microsoft App-V
5 14 (2.96%) VMware ESXi
6 12 (2.54%) Virtual Desktop
6 12 (2.54%) Virtual Machines
6 12 (2.54%) XenDesktop
7 11 (2.33%) vCloud
8 10 (2.11%) VMware Workstation
9 9 (1.90%) XenApp
10 7 (1.48%) VMware NSX
11 5 (1.06%) BitLocker
11 5 (1.06%) vSphere
12 3 (0.63%) Citrix Hypervisor
12 3 (0.63%) NDS
12 3 (0.63%) NetIQ eDirectory
12 3 (0.63%) Snort
13 2 (0.42%) NFS
13 2 (0.42%) Oracle RAC
Systems Management
1 57 (12.05%) SCCM
2 13 (2.75%) SCVMM
3 9 (1.90%) SCOM
4 8 (1.69%) Single Sign-On
5 7 (1.48%) Ansible
6 5 (1.06%) Microsoft Clustering
7 4 (0.85%) AppDNA
7 4 (0.85%) Backup Exec
7 4 (0.85%) Failover Clustering
8 3 (0.63%) AirWatch
8 3 (0.63%) PowerCLI
8 3 (0.63%) ServiceCenter
8 3 (0.63%) Tivoli
9 2 (0.42%) FortiGate
9 2 (0.42%) Jamf Pro
9 2 (0.42%) McAfee ePO
9 2 (0.42%) Microsoft Intune
9 2 (0.42%) NetApp OnCommand
9 2 (0.42%) Symantec Enterprise Vault
9 2 (0.42%) vCenter Server
Vendors
1 137 (28.96%) Microsoft
2 65 (13.74%) Citrix
3 59 (12.47%) VMware
4 40 (8.46%) Cisco
5 34 (7.19%) ServiceNow
6 25 (5.29%) Remedy
7 19 (4.02%) HP
8 17 (3.59%) NetApp
9 15 (3.17%) BMC
10 13 (2.75%) SAP
11 9 (1.90%) Oracle
12 8 (1.69%) Apple
12 8 (1.69%) CheckPoint
12 8 (1.69%) Dell
12 8 (1.69%) F5
12 8 (1.69%) Juniper
12 8 (1.69%) McAfee
12 8 (1.69%) Palo Alto
13 7 (1.48%) SolarWinds
13 7 (1.48%) Symantec