Period
to 1 August 2021

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for ITIL V3 skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL V3 over the 6 months to 1 August 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ITIL Version 3
UK > England
6 months to
1 Aug 2021
Same period 2020 Same period 2019
Rank 495 332 416
Rank change year-on-year -163 +84 -55
Contract jobs citing ITIL V3 205 200 480
As % of all contract jobs advertised in England 0.36% 0.62% 0.58%
As % of the Processes & Methodologies category 0.40% 0.71% 0.65%
Number of daily rates quoted 150 128 281
10th Percentile £184 £244 £213
25th Percentile £351 £362 £350
Median daily rate (50th Percentile) £435 £450 £440
Median % change year-on-year -3.33% +2.27% +10.00%
75th Percentile £530 £549 £525
90th Percentile £611 £650 £569
UK median daily rate £425 £450 £438
% change year-on-year -5.56% +2.86% +9.38%
Number of hourly rates quoted 8 8 14
10th Percentile " £14.47 £12.53
25th Percentile £12.25 £14.97 £15.25
Median hourly rate £16.72 £23.00 £18.63
Median % change year-on-year -27.32% +23.49% +24.17%
75th Percentile £23.72 £51.56 £24.94
90th Percentile £31.70 £61.50 £29.76
UK median hourly rate £12.50 £23.00 £21.00
% change year-on-year -45.65% +9.52% +40.00%

ITIL V3 is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 50,957 28,099 73,295
As % of all contract IT jobs advertised in England 88.99% 87.03% 87.94%
Number of daily rates quoted 35,330 19,092 49,556
10th Percentile £313 £304 £300
25th Percentile £410 £400 £388
Median daily rate (50th Percentile) £500 £488 £475
Median % change year-on-year +2.56% +2.63% +2.70%
75th Percentile £600 £588 £575
90th Percentile £700 £675 £650
UK median daily rate £500 £475 £475
% change year-on-year +5.26% - +5.56%
Number of hourly rates quoted 1,465 775 1,928
10th Percentile £12.00 £12.39 £11.75
25th Percentile £14.50 £16.00 £14.39
Median hourly rate £22.50 £25.00 £22.79
Median % change year-on-year -10.00% +9.70% +13.95%
75th Percentile £46.50 £46.02 £46.00
90th Percentile £60.00 £55.00 £52.50
UK median hourly rate £23.00 £24.70 £22.50
% change year-on-year -6.88% +9.78% +12.50%

ITIL V3
Job Vacancy Trend in England

Job postings citing ITIL V3 as a proportion of all IT jobs advertised in England.

Job vacancy trend for ITIL V3 in England

ITIL V3
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing ITIL V3 in England.

Daily rate trend for ITIL V3 in England

ITIL V3
Daily Rate Histogram in England

Daily rate distribution for jobs citing ITIL V3 in England over the 6 months to 1 August 2021.

Daily rate histogram for ITIL V3 in England

ITIL V3
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing ITIL V3 in England.

Hourly rate trend for ITIL V3 in England

ITIL V3
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing ITIL V3 in England over the 6 months to 1 August 2021.

Hourly rate histogram for ITIL V3 in England

ITIL V3
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL V3 within the England region over the 6 months to 1 August 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -137 83 £520 +15.56% 23
South East -40 41 £400 -20.00% 9
East of England -3 22 £316 -20.94% 7
South West -24 22 £450 -12.20% 9
North of England -48 18 £400 +12.68% 18
Yorkshire -13 12 £338 +3.85% 6
Midlands -54 9 £450 +12.50% 14
East Midlands -17 5 £435 +46.22% 4
North West -38 5 £500 +62.60% 10
West Midlands -50 4 £494 +23.44% 10
North East -15 1 - - 2
ITIL V3
UK

For the 6 months to 1 August 2021, IT contractor jobs citing ITIL V3 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for ITIL V3.

1 205 (100.00%) ITIL
2 87 (42.44%) Service Management
3 75 (36.59%) Social Skills
4 54 (26.34%) Microsoft
4 54 (26.34%) Security Cleared
5 50 (24.39%) Change Management
5 50 (24.39%) Agile Software Development
6 46 (22.44%) Service Delivery
7 43 (20.98%) SC Cleared
8 41 (20.00%) Windows
9 38 (18.54%) Problem-Solving
10 34 (16.59%) Analytical Skills
10 34 (16.59%) Service Design
11 33 (16.10%) VMware
12 31 (15.12%) Active Directory
12 31 (15.12%) Azure
13 30 (14.63%) ITSM
14 29 (14.15%) Microsoft 365
15 28 (13.66%) Finance
15 28 (13.66%) SLA
16 27 (13.17%) Cisco
16 27 (13.17%) Project Management
16 27 (13.17%) SharePoint
17 26 (12.68%) Degree
18 23 (11.22%) VMware Infrastructure
18 23 (11.22%) DevOps
18 23 (11.22%) Stakeholder Management
19 22 (10.73%) Microsoft Certification
20 21 (10.24%) PRINCE2
20 21 (10.24%) SQL

ITIL V3
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (13.17%) SharePoint
2 3 (1.46%) Confluence
2 3 (1.46%) IIS
2 3 (1.46%) Tomcat
2 3 (1.46%) WebLogic
3 2 (0.98%) Drupal
3 2 (0.98%) MS Exchange
4 1 (0.49%) Blackberry Enterprise Server
4 1 (0.49%) CMS
4 1 (0.49%) Documentum
4 1 (0.49%) Exchange Server 2010
4 1 (0.49%) Oracle Workflow
Applications
1 17 (8.29%) Microsoft Office
2 7 (3.41%) Microsoft Excel
3 4 (1.95%) Microsoft Project
3 4 (1.95%) MS Visio
4 2 (0.98%) Microsoft PowerPoint
Business Applications
1 5 (2.44%) Remedy ITSM
2 4 (1.95%) Unit4 Business World
3 3 (1.46%) Dynamics CRM
4 2 (0.98%) Salesforce.com CRM
5 1 (0.49%) Oracle Financials
Cloud Services
1 31 (15.12%) Azure
2 29 (14.15%) Microsoft 365
3 18 (8.78%) AWS
4 10 (4.88%) IaaS
4 10 (4.88%) PaaS
5 5 (2.44%) Azure Active Directory
5 5 (2.44%) OneDrive
5 5 (2.44%) SaaS
6 4 (1.95%) Power Platform
6 4 (1.95%) Salesforce Sales Cloud
6 4 (1.95%) Salesforce Service Cloud
7 3 (1.46%) Dynamics 365
7 3 (1.46%) Yammer
8 2 (0.98%) Azure Functions
8 2 (0.98%) Power Automate
8 2 (0.98%) Serverless
8 2 (0.98%) Virtual Private Cloud
9 1 (0.49%) Cloud Computing
9 1 (0.49%) GCP
9 1 (0.49%) Mimecast
Communications & Networking
1 19 (9.27%) Firewall
2 9 (4.39%) DNS
2 9 (4.39%) Wireless
3 8 (3.90%) WAN
4 7 (3.41%) Wi-Fi
5 6 (2.93%) Cisco Nexus
5 6 (2.93%) DHCP
5 6 (2.93%) LAN
5 6 (2.93%) VPN
6 5 (2.44%) Remote Desktop
6 5 (2.44%) WLAN
7 4 (1.95%) 2G
7 4 (1.95%) 3G
7 4 (1.95%) 4G
7 4 (1.95%) LTE
7 4 (1.95%) MPLS
7 4 (1.95%) SAN
7 4 (1.95%) VoLTE
8 3 (1.46%) SSL
8 3 (1.46%) TCP/IP
Database & Business Intelligence
1 10 (4.88%) SQL Server
2 6 (2.93%) Relational Database
3 4 (1.95%) NoSQL
4 2 (0.98%) Big Data
4 2 (0.98%) Metadata
4 2 (0.98%) MySQL
4 2 (0.98%) PostgreSQL
4 2 (0.98%) Power BI
5 1 (0.49%) Blockchain
5 1 (0.49%) Oracle Database
5 1 (0.49%) Oracle Exadata
5 1 (0.49%) Oracle Reports
5 1 (0.49%) SQL Server 2008
Development Applications
1 8 (3.90%) JIRA
2 4 (1.95%) Bitbucket
2 4 (1.95%) Eclipse
3 2 (0.98%) Oracle APEX
3 2 (0.98%) Visual Studio
3 2 (0.98%) Visual Studio Code
4 1 (0.49%) IBM UrbanCode
4 1 (0.49%) Jenkins
4 1 (0.49%) Sonatype Nexus
General
1 75 (36.59%) Social Skills
2 34 (16.59%) Analytical Skills
3 28 (13.66%) Finance
4 13 (6.34%) Legal
5 12 (5.85%) Public Sector
5 12 (5.85%) Telecoms
6 9 (4.39%) Presentation Skills
7 6 (2.93%) Influencing Skills
8 4 (1.95%) Documentation Skills
8 4 (1.95%) French Language
8 4 (1.95%) German Language
8 4 (1.95%) Italian Language
8 4 (1.95%) Law
8 4 (1.95%) Spanish Language
9 2 (0.98%) Back Office
9 2 (0.98%) Banking
9 2 (0.98%) Local Government
9 2 (0.98%) Marketing
9 2 (0.98%) Organisational Skills
10 1 (0.49%) Retail
Job Titles
1 36 (17.56%) Service Manager
2 31 (15.12%) Analyst
3 18 (8.78%) Architect
4 17 (8.29%) Infrastructure Engineer
5 15 (7.32%) Transition Manager
6 14 (6.83%) Service Transition Manager
7 10 (4.88%) Project Manager
8 9 (4.39%) Change Analyst
8 9 (4.39%) Change Management Analyst
9 8 (3.90%) Administrator
9 8 (3.90%) Designer
9 8 (3.90%) ITIL Change Analyst
9 8 (3.90%) Service Design Manager
9 8 (3.90%) Support Analyst
10 7 (3.41%) Release Manager
11 6 (2.93%) Change and Release Manager
11 6 (2.93%) Change Manager
11 6 (2.93%) Field Engineer
11 6 (2.93%) Incident Manager
12 5 (2.44%) ITIL Manager
Libraries, Frameworks & Software Standards
1 5 (2.44%) Middleware
2 4 (1.95%) .NET
2 4 (1.95%) Software Packaging
2 4 (1.95%) Visualforce
3 3 (1.46%) HTML
3 3 (1.46%) LDAP
3 3 (1.46%) REST
3 3 (1.46%) Web Services
4 2 (0.98%) .NET Core
4 2 (0.98%) Ajax
4 2 (0.98%) J2EE
4 2 (0.98%) SOAP
4 2 (0.98%) XML
5 1 (0.49%) ASP.NET
5 1 (0.49%) COM
5 1 (0.49%) CSS
5 1 (0.49%) JDBC
5 1 (0.49%) Kafka
5 1 (0.49%) ODBC
5 1 (0.49%) SAML
Miscellaneous
1 18 (8.78%) Data Centre
2 16 (7.80%) CMDB
2 16 (7.80%) Management Information System
2 16 (7.80%) Self-Motivation
3 7 (3.41%) Data Protection Act
3 7 (3.41%) Driving Licence
4 6 (2.93%) Enterprise Software
5 5 (2.44%) Hybrid Cloud
5 5 (2.44%) Replication
6 4 (1.95%) NHS
6 4 (1.95%) PKI
6 4 (1.95%) Video Conferencing
7 3 (1.46%) Cloud Native
7 3 (1.46%) Fat Client
7 3 (1.46%) Private Cloud
7 3 (1.46%) Thin Client
7 3 (1.46%) User Experience
8 2 (0.98%) Clustering
8 2 (0.98%) Virtual Team
9 1 (0.49%) FMCG
Operating Systems
1 41 (20.00%) Windows
2 13 (6.34%) Linux
3 12 (5.85%) Windows Server
4 10 (4.88%) Windows 10
5 7 (3.41%) Windows 7
6 3 (1.46%) Apple iOS
6 3 (1.46%) Unix
7 2 (0.98%) Mac OS X
7 2 (0.98%) Windows Server 2008
7 2 (0.98%) Windows Server 2012
8 1 (0.49%) CentOS
8 1 (0.49%) Mac OS
8 1 (0.49%) Oracle Linux
8 1 (0.49%) Red Hat Enterprise Linux
8 1 (0.49%) Ubuntu
8 1 (0.49%) Windows 8
8 1 (0.49%) Windows Server 2003
8 1 (0.49%) Windows Server 2016
8 1 (0.49%) Windows Server 2019
8 1 (0.49%) Windows XP
Processes & Methodologies
1 205 (100.00%) ITIL
2 87 (42.44%) Service Management
3 50 (24.39%) Agile Software Development
3 50 (24.39%) Change Management
4 46 (22.44%) Service Delivery
5 38 (18.54%) Problem-Solving
6 34 (16.59%) Service Design
7 30 (14.63%) ITSM
8 27 (13.17%) Project Management
9 23 (11.22%) DevOps
9 23 (11.22%) Stakeholder Management
10 21 (10.24%) PRINCE2
11 20 (9.76%) Project Delivery
12 19 (9.27%) Continuous Improvement
12 19 (9.27%) Infrastructure Engineering
13 16 (7.80%) Configuration Management
13 16 (7.80%) Migration
13 16 (7.80%) Programme Management
14 15 (7.32%) Problem Management
15 14 (6.83%) Risk Management
Programming Languages
1 21 (10.24%) SQL
2 11 (5.37%) PowerShell
3 3 (1.46%) C#
3 3 (1.46%) JavaScript
4 2 (0.98%) Apex Code
4 2 (0.98%) C
4 2 (0.98%) Java
5 1 (0.49%) PHP
5 1 (0.49%) Python
Qualifications
1 54 (26.34%) Security Cleared
2 43 (20.98%) SC Cleared
3 26 (12.68%) Degree
4 22 (10.73%) Microsoft Certification
5 13 (6.34%) Cisco Certification
5 13 (6.34%) MCSE
6 11 (5.37%) CCNA
7 10 (4.88%) ITIL Certification
8 9 (4.39%) MCP
9 8 (3.90%) MCSA
9 8 (3.90%) TOGAF Certification
9 8 (3.90%) VMware Certified Professional (VCP)
10 7 (3.41%) DV Cleared
11 6 (2.93%) ISTQB
11 6 (2.93%) PMI Certification
11 6 (2.93%) PMP
12 5 (2.44%) CCNP
12 5 (2.44%) CISSP
12 5 (2.44%) MCITP
13 3 (1.46%) CCSP
Quality Assurance & Compliance
1 28 (13.66%) SLA
2 5 (2.44%) ISO/IEC 20000
3 4 (1.95%) PCI DSS
4 3 (1.46%) ISO/IEC 27001
4 3 (1.46%) QA
5 2 (0.98%) GDPR
5 2 (0.98%) ISO 9001
6 1 (0.49%) COBIT
6 1 (0.49%) Disclosure Scotland
6 1 (0.49%) GRC
6 1 (0.49%) HIPAA
6 1 (0.49%) ISO 22301
6 1 (0.49%) NIST
System Software
1 31 (15.12%) Active Directory
2 23 (11.22%) VMware Infrastructure
3 9 (4.39%) vSphere
4 6 (2.93%) Docker
5 5 (2.44%) Hyper-V
5 5 (2.44%) VMware ESXi
6 4 (1.95%) Microsoft App-V
7 3 (1.46%) Virtual Machines
8 2 (0.98%) EMC RecoverPoint
8 2 (0.98%) Terminal Server
8 2 (0.98%) VMware NSX
9 1 (0.49%) BitLocker
9 1 (0.49%) Firmware
9 1 (0.49%) NFS
9 1 (0.49%) Terminal Services
9 1 (0.49%) vCloud
9 1 (0.49%) XenApp
Systems Management
1 17 (8.29%) SCCM
2 9 (4.39%) vRealize
3 4 (1.95%) AirWatch
3 4 (1.95%) Single Sign-On
4 3 (1.46%) Kubernetes
4 3 (1.46%) Opscode Chef
4 3 (1.46%) Terraform
5 2 (0.98%) Ansible
5 2 (0.98%) Avamar
5 2 (0.98%) McAfee ePO
5 2 (0.98%) Microsoft Intune
6 1 (0.49%) CASB
6 1 (0.49%) Host Intrusion Detection System
6 1 (0.49%) HP Operations Orchestration
6 1 (0.49%) HP Quality Center
6 1 (0.49%) Ionix
6 1 (0.49%) SCOM
6 1 (0.49%) vCenter Server
6 1 (0.49%) vMotion
6 1 (0.49%) vRealize Orchestrator
Vendors
1 54 (26.34%) Microsoft
2 33 (16.10%) VMware
3 27 (13.17%) Cisco
4 20 (9.76%) ServiceNow
5 13 (6.34%) Citrix
5 13 (6.34%) Oracle
6 11 (5.37%) Remedy
7 9 (4.39%) Dell
7 9 (4.39%) Snow
8 8 (3.90%) CheckPoint
8 8 (3.90%) F5
9 7 (3.41%) HP
9 7 (3.41%) Salesforce.com
10 6 (2.93%) Meraki
10 6 (2.93%) Palo Alto
11 5 (2.44%) Apple
12 4 (1.95%) BMC
12 4 (1.95%) Ericsson
12 4 (1.95%) SolarWinds
13 3 (1.46%) Infoblox