Period
to 23 October 2019

The median contractor rate for a Service Desk Manager was £438 per day in advertised job vacancies in Kent during the 6 months to 23 October 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Manager
South East > Kent
6 months to
23 Oct 2019
Same period 2018 Same period 2017
Rank 45 52 61
Rank change year-on-year +7 +9 -11
Contract jobs requiring a Service Desk Manager 1 4 1
As % of all contract IT jobs advertised in Kent 0.24% 0.91% 0.20%
As % of the Job Titles category 0.25% 0.93% 0.20%
Number of daily rates quoted 1 4 0
Kent median daily rate £438 £363 -
Median daily rate % change year-on-year +20.69% - -
South East median daily rate £438 £350 £395
% change year-on-year +25.00% -11.39% -16.84%
Number of hourly rates quoted 0 0 0
Kent median hourly rate - - -
South East median hourly rate - - -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in Kent. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
Kent
Contract vacancies in Kent with a recognized job title 406 428 488
% of contract IT jobs with a recognized job title 97.36% 97.05% 95.50%
Number of daily rates quoted 295 267 374
Kent median daily rate £400 £400 £350
Median daily rate % change year-on-year - +14.29% -6.67%
10th Percentile £268 £169 £155
90th Percentile £575 £600 £586
South East median daily rate £438 £425 £413
% change year-on-year +2.94% +3.03% +3.13%
Number of hourly rates quoted 21 31 16
Kent median hourly rate £17.00 £38.00 £25.69
Median hourly rate % change year-on-year -55.26% +47.92% +42.72%
10th Percentile £15.00 £11.25 £12.88
90th Percentile £48.75 £56.25 £132.44
South East median hourly rate £23.25 £20.08 £18.00
% change year-on-year +15.82% +11.53% -5.26%

Service Desk Manager
Job Vacancy Trend in Kent

Job postings that featured Service Desk Manager in the job title as a percentage of all IT jobs advertised in Kent.

Job vacancy trend for Service Desk Manager in Kent

Service Desk Manager
Contractor Daily Rate Trend in Kent

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Manager in Kent.

Contractor daily rate trend for Service Desk Manager in Kent

Service Desk Manager Skill Set
Top 14 Co-occurring IT Skills in Kent

For the 6 months to 23 October 2019, Service Desk Manager contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Kent region featuring Service Desk Manager in the job title.

1 1 (100.00%) ITIL
1 1 (100.00%) SLA
1 1 (100.00%) ITIL Certification
1 1 (100.00%) Sarbanes-Oxley
1 1 (100.00%) Service Management
1 1 (100.00%) Service Delivery
1 1 (100.00%) ITSM
1 1 (100.00%) Finance
1 1 (100.00%) Stakeholder Management
1 1 (100.00%) ISO/IEC 27001
1 1 (100.00%) Degree
1 1 (100.00%) ServiceNow
1 1 (100.00%) Performance Metrics
1 1 (100.00%) Self-Motivation

Service Desk Manager Skill Set
Co-occurring IT Skills in Kent by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

General
1 1 (100.00%) Finance
Miscellaneous
1 1 (100.00%) Self-Motivation
Processes & Methodologies
1 1 (100.00%) ITIL
1 1 (100.00%) ITSM
1 1 (100.00%) Performance Metrics
1 1 (100.00%) Service Delivery
1 1 (100.00%) Service Management
1 1 (100.00%) Stakeholder Management
Qualifications
1 1 (100.00%) Degree
1 1 (100.00%) ITIL Certification
Quality Assurance & Compliance
1 1 (100.00%) ISO/IEC 27001
1 1 (100.00%) Sarbanes-Oxley
1 1 (100.00%) SLA
Vendors
1 1 (100.00%) ServiceNow