Service Desk Analyst Contracts in London

Service Desk Analyst
England > London

The median Service Desk Analyst daily rate in London is £190 according to job vacancies posted during the 6 months to 17 April 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
17 Apr 2024
Same period 2023 Same period 2022
Rank 328 384 491
Rank change year-on-year +56 +107 -75
Contract jobs requiring a Service Desk Analyst 62 127 113
As % of all contract jobs advertised in London 0.35% 0.46% 0.29%
As % of the Job Titles category 0.37% 0.48% 0.30%
Number of daily rates quoted 45 105 87
10th Percentile £144 £150 £130
25th Percentile £150 £175 £152
Median daily rate (50th Percentile) £190 £213 £175
Median % change year-on-year -10.59% +21.43% +9.38%
75th Percentile £200 £250 £196
90th Percentile £223 £275 £280
England median daily rate £175 £180 £160
% change year-on-year -2.78% +12.50% +33.33%
Number of hourly rates quoted 8 1 16
10th Percentile £20.00 - £12.94
25th Percentile £21.50 £15.50 £14.66
Median hourly rate £22.50 £16.00 £18.36
Median % change year-on-year +40.63% -12.87% +18.47%
75th Percentile £33.81 £16.50 £24.75
90th Percentile £40.00 - £37.38
England median hourly rate £15.17 £15.50 £14.50
% change year-on-year -2.13% +6.90% +7.41%

All Contract IT Job Vacancies
London

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in London with a recognized job title 16,654 26,270 37,451
% of contract IT jobs with a recognized job title 93.09% 95.28% 95.36%
Number of daily rates quoted 12,052 18,953 27,320
10th Percentile £325 £363 £375
25th Percentile £440 £463 £469
Median daily rate (50th Percentile) £550 £575 £575
Median % change year-on-year -4.35% - +9.84%
75th Percentile £675 £700 £675
90th Percentile £788 £800 £775
England median daily rate £525 £550 £525
% change year-on-year -4.55% +4.76% +10.53%
Number of hourly rates quoted 344 299 458
10th Percentile £16.00 £18.00 £16.50
25th Percentile £20.00 £22.50 £22.05
Median hourly rate £27.81 £35.00 £35.00
Median % change year-on-year -20.54% - +12.90%
75th Percentile £44.00 £60.00 £49.25
90th Percentile £64.86 £76.60 £67.50
England median hourly rate £35.00 £43.00 £22.29
% change year-on-year -18.60% +92.95% -0.60%

Service Desk Analyst
Job Vacancy Trend in London

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for Service Desk Analyst in London

Service Desk Analyst
Contractor Daily Rate Trend in London

3-month moving average daily rate quoted in jobs citing Service Desk Analyst in London.

Daily rate trend for Service Desk Analyst in London

Service Desk Analyst
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Desk Analyst in London over the 6 months to 17 April 2024.

Daily rate histogram for Service Desk Analyst in London

Service Desk Analyst
Contractor Hourly Rate Trend in London

3-month moving average hourly rates quoted in jobs citing Service Desk Analyst in London.

Hourly rate trend for Service Desk Analyst in London

Service Desk Analyst
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Desk Analyst in London over the 6 months to 17 April 2024.

Hourly rate histogram for Service Desk Analyst in London

Service Desk Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the London region over the 6 months to 17 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London +28 10 £150 -17.81%
West London +19 3 £200 -3.61%
South London +17 3 £200 -24.53% 1
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 17 April 2024, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region featuring Service Desk Analyst in the job title.

1 41 (66.13%) Windows
2 38 (61.29%) Microsoft
3 35 (56.45%) Customer Service
4 34 (54.84%) Microsoft 365
5 31 (50.00%) Windows 10
5 31 (50.00%) Microsoft Office
6 29 (46.77%) ITIL
7 25 (40.32%) ITSM
8 24 (38.71%) Active Directory
9 18 (29.03%) Problem-Solving
10 16 (25.81%) Social Skills
11 15 (24.19%) ServiceNow
12 13 (20.97%) Incident Management
13 12 (19.35%) Analytical Skills
13 12 (19.35%) SLA
13 12 (19.35%) Finance
14 11 (17.74%) Legal
14 11 (17.74%) Wireless
14 11 (17.74%) VPN
14 11 (17.74%) Microsoft Exchange
14 11 (17.74%) Windows 7
14 11 (17.74%) Azure
15 10 (16.13%) Mac OS
15 10 (16.13%) Hedge funds
15 10 (16.13%) Financial Institution
15 10 (16.13%) Analytical Mindset
16 9 (14.52%) Multi-Factor Authentication
16 9 (14.52%) Ticket Management
17 8 (12.90%) Service Management
18 7 (11.29%) Android

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (17.74%) Microsoft Exchange
2 4 (6.45%) SharePoint
3 1 (1.61%) Confluence
3 1 (1.61%) Skype for Business
Applications
1 31 (50.00%) Microsoft Office
2 2 (3.23%) Microsoft Excel
3 1 (1.61%) Microsoft PowerPoint
3 1 (1.61%) Microsoft Project
Business Applications
1 1 (1.61%) Remedy ITSM
Cloud Services
1 34 (54.84%) Microsoft 365
2 11 (17.74%) Azure
3 3 (4.84%) Entra ID
4 2 (3.23%) Google Workspace
4 2 (3.23%) OneDrive
4 2 (3.23%) Slack
5 1 (1.61%) AWS
5 1 (1.61%) SaaS
5 1 (1.61%) Zapier
Communications & Networking
1 11 (17.74%) VPN
1 11 (17.74%) Wireless
2 5 (8.06%) DNS
3 2 (3.23%) DHCP
3 2 (3.23%) Internet
3 2 (3.23%) TCP/IP
4 1 (1.61%) Cisco IOS
4 1 (1.61%) Skype
Development Applications
1 2 (3.23%) JIRA
General
1 16 (25.81%) Social Skills
2 12 (19.35%) Analytical Skills
2 12 (19.35%) Finance
3 11 (17.74%) Legal
4 10 (16.13%) Financial Institution
5 5 (8.06%) Advertising
6 4 (6.45%) Public Sector
7 2 (3.23%) Military
7 2 (3.23%) Telecoms
8 1 (1.61%) Electronics
8 1 (1.61%) French Language
8 1 (1.61%) Health Technology
8 1 (1.61%) Law
8 1 (1.61%) Manufacturing
8 1 (1.61%) Marketing
8 1 (1.61%) Spanish Language
8 1 (1.61%) Swedish Language
Miscellaneous
1 10 (16.13%) Analytical Mindset
1 10 (16.13%) Hedge funds
2 5 (8.06%) NHS
3 3 (4.84%) Management Information System
4 2 (3.23%) Animation
4 2 (3.23%) iPhone
4 2 (3.23%) Smartphone
5 1 (1.61%) Enterprise Software
5 1 (1.61%) Handset
5 1 (1.61%) iPad
5 1 (1.61%) Onboarding
5 1 (1.61%) Self-Motivation
5 1 (1.61%) Social Media
5 1 (1.61%) Video Conferencing
Operating Systems
1 41 (66.13%) Windows
2 31 (50.00%) Windows 10
3 11 (17.74%) Windows 7
4 10 (16.13%) Mac OS
5 7 (11.29%) Android
6 2 (3.23%) Apple iOS
7 1 (1.61%) Mac OS X
7 1 (1.61%) VMS
Processes & Methodologies
1 35 (56.45%) Customer Service
2 29 (46.77%) ITIL
3 25 (40.32%) ITSM
4 18 (29.03%) Problem-Solving
5 13 (20.97%) Incident Management
6 9 (14.52%) Multi-Factor Authentication
6 9 (14.52%) Ticket Management
7 8 (12.90%) Service Management
8 5 (8.06%) Asset Management
9 3 (4.84%) Software Asset Management
10 2 (3.23%) Customer-Centric Approach
10 2 (3.23%) Customer-Centricity
10 2 (3.23%) Investment Management
10 2 (3.23%) Post-Production
10 2 (3.23%) Proactive Monitoring
10 2 (3.23%) Process Improvement
10 2 (3.23%) Service Delivery
10 2 (3.23%) Visual Effects
10 2 (3.23%) Workflow
11 1 (1.61%) Project Delivery
Programming Languages
1 2 (3.23%) Bash
1 2 (3.23%) Python
2 1 (1.61%) Google Apps Script
Qualifications
1 6 (9.68%) Security Cleared
2 4 (6.45%) A+ Certification
2 4 (6.45%) SC Cleared
3 3 (4.84%) Degree
4 2 (3.23%) ITIL Certification
4 2 (3.23%) Network+ Certification
5 1 (1.61%) AWS Certification
5 1 (1.61%) BPSS Clearance
5 1 (1.61%) ITIL Foundation Certificate
5 1 (1.61%) MCSE
5 1 (1.61%) Microsoft Certification
Quality Assurance & Compliance
1 12 (19.35%) SLA
System Software
1 24 (38.71%) Active Directory
2 1 (1.61%) vSphere
Systems Management
1 4 (6.45%) Microsoft Intune
2 2 (3.23%) SCCM
Vendors
1 38 (61.29%) Microsoft
2 15 (24.19%) ServiceNow
3 6 (9.68%) Apple
4 5 (8.06%) Citrix
5 3 (4.84%) SAP
6 2 (3.23%) BeyondTrust
6 2 (3.23%) Google
6 2 (3.23%) Okta
7 1 (1.61%) Cisco
7 1 (1.61%) Mitel
7 1 (1.61%) Progress
7 1 (1.61%) Remedy