Period
to 17 November 2017

The following table provides summary statistics for contract job vacancies advertised in London with a requirement for ServiceCenter skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ServiceCenter over the 6 months to 17 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

HP OpenView ServiceCenter (formerly Peregrine ServiceCenter)
England > London
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 604 613 610
Rank change year-on-year +9 -3 +7
Contract jobs citing ServiceCenter 23 10 1
As % of all contract IT jobs advertised in London 0.049% 0.022% 0.002%
As % of the Systems Management category 0.40% 0.19% 0.024%
Number of daily rates quoted 18 8 1
London median daily rate £70 £424 £150
Median daily rate % change year-on-year -83.48% +182.50% -59.46%
10th Percentile £65 £405 £145
90th Percentile £78 £481 £155
England median daily rate £70 £410 £105
% change year-on-year -82.93% +290.48% -32.26%
Number of hourly rates quoted 0 0 0
London median hourly rate - - -
England median hourly rate - £15.92 £14.50
% change year-on-year - +9.79% -6.45%

ServiceCenter is in the Systems Management category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in London with a requirement for systems management skills.

All Systems Management Skills
London
Contract vacancies with a requirement for systems management skills 5682 5374 4093
As % of all contract IT jobs advertised in London 12.13% 11.86% 8.67%
Number of daily rates quoted 4193 3619 2819
London median daily rate £505 £475 £440
Median daily rate % change year-on-year +6.32% +7.95% +3.53%
10th Percentile £313 £313 £263
90th Percentile £638 £620 £613
England median daily rate £475 £450 £413
% change year-on-year +5.56% +9.09% +5.77%
Number of hourly rates quoted 57 59 74
London median hourly rate £25.50 £20.00 £18.00
Median hourly rate % change year-on-year +27.50% +11.11% -5.26%
10th Percentile £11.92 £14.36 £13.00
90th Percentile £165.00 £36.57 £43.00
England median hourly rate £17.00 £20.73 £20.00
% change year-on-year -17.99% +3.65% +2.56%

ServiceCenter
Job Vacancy Trend in London

Job postings citing ServiceCenter as a percentage of all IT jobs advertised in London.

Job vacancy trend for ServiceCenter in London

ServiceCenter
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ServiceCenter in London.

Contractor daily rate trend for ServiceCenter in London

ServiceCenter
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ServiceCenter in London.

Contractor hourly rate trend for ServiceCenter in London

ServiceCenter
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ServiceCenter within the London region over the 6 months to 17 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
West London - 22 £70 -
South London - 1 £85 -
ServiceCenter
England

For the 6 months to 17 November 2017, IT contractor jobs citing ServiceCenter also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region with a requirement for ServiceCenter.

1 23 (100.00%) ITIL
1 23 (100.00%) CA
1 23 (100.00%) Peregrine
1 23 (100.00%) Remedy
1 23 (100.00%) ITSM
1 23 (100.00%) ITIL V3
1 23 (100.00%) Remedy ITSM
2 22 (95.65%) Retail
3 20 (86.96%) Knowledge Management
3 20 (86.96%) BMC
3 20 (86.96%) Apple
3 20 (86.96%) Windows
3 20 (86.96%) Chat Support
4 5 (21.74%) French Language
5 3 (13.04%) CMS
5 3 (13.04%) Finite Element Analysis
5 3 (13.04%) Resource Management
5 3 (13.04%) SLA
5 3 (13.04%) Cisco
5 3 (13.04%) Service Management
5 3 (13.04%) Cisco ASA
5 3 (13.04%) Performance Monitoring
5 3 (13.04%) Mentoring
5 3 (13.04%) Coaching
5 3 (13.04%) User Experience
5 3 (13.04%) People Management

ServiceCenter
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (13.04%) CMS
Business Applications
1 23 (100.00%) Remedy ITSM
Communications & Networking
1 3 (13.04%) Cisco ASA
General
1 22 (95.65%) Retail
2 5 (21.74%) French Language
Job Titles
1 20 (86.96%) Service Desk Engineer
Miscellaneous
1 3 (13.04%) User Experience
Operating Systems
1 20 (86.96%) Windows
Processes & Methodologies
1 23 (100.00%) ITIL
1 23 (100.00%) ITIL V3
1 23 (100.00%) ITSM
2 20 (86.96%) Chat Support
2 20 (86.96%) Knowledge Management
3 3 (13.04%) Coaching
3 3 (13.04%) Finite Element Analysis
3 3 (13.04%) Mentoring
3 3 (13.04%) People Management
3 3 (13.04%) Performance Monitoring
3 3 (13.04%) Resource Management
3 3 (13.04%) Service Management
Quality Assurance & Compliance
1 3 (13.04%) SLA
Vendors
1 23 (100.00%) CA
1 23 (100.00%) Peregrine
1 23 (100.00%) Remedy
2 20 (86.96%) Apple
2 20 (86.96%) BMC
3 3 (13.04%) Cisco