The following table provides summary statistics for contract job vacancies advertised in the North East with a requirement for Customer Insight skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Insight over the 3 months to 29 March 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Insight
England / North East
3 months to
29 Mar 2017
Same period 2016 Same period 2015
Rank 68 55 50
Rank change year-on-year -13 -5  
Contract jobs citing Customer Insight 15 21 9
As % of all contract IT jobs advertised in the North East 2.08% 2.41% 1.39%
As % of the Processes & Methodologies category 2.37% 2.83% 1.88%
Number of daily rates quoted 10 19 3
Median daily rate £400 £450 £375
Median daily rate % change year-on-year -11.11% +20.00%  
UK excluding London median daily rate £425 £450 £400
% change year-on-year -5.55% +12.50%  
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate £125.00 - -

Customer Insight is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the North East with a requirement for process and methodology skills.

Contract Process & Methodology Skills
North East
Contract job vacancies with a requirement for process and methodology skills 633 742 480
As % of all contract IT job vacancies advertised in the North East 87.79% 85.29% 74.19%
Number of daily rates quoted 430 503 259
Median daily rate £388 £380 £375
Median daily rate % change year-on-year +1.97% +1.33%  
90% offered a daily rate of more than £300 £275 £275
10% offered a daily rate of more than £515 £550 £515
UK excluding London median daily rate £410 £400 £396
% change year-on-year +2.50% +1.01%  
Number of hourly rates quoted 15 11 21
Median hourly rate £24.50 £18.00 £13.00
Median hourly rate % change year-on-year +36.11% +38.46%  
90% offered a hourly rate of more than £9.79 £12.97 £11.00
10% offered a hourly rate of more than £42.70 £30.00 £28.30
UK excluding London median hourly rate £35.75 £38.50 £30.00
% change year-on-year -7.14% +28.33%  

Customer Insight
Job Vacancy Trend in the North East

The job posting trend of jobs advertised in the North East citing Customer Insight as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Customer Insight in the North East

Customer Insight
Contractor Daily Rate Trend in the North East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Insight in the North East.

Contractor daily rate trend for Customer Insight in the North East

Customer Insight
Contract Job Locations in the North East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Insight within the North East region over the 3 months to 29 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -14 15 £400 -11.11% 1
Customer Insight
England

For the 6 months to 29 March 2017, IT contractor jobs citing Customer Insight also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North East region with a requirement for Customer Insight.

1 29 (93.55%) Agile Software Development
2 26 (83.87%) User Experience
3 21 (67.74%) Analytical Skills
3 21 (67.74%) Market Research
4 20 (64.52%) Prototyping
5 14 (45.16%) Psychology
6 12 (38.71%) Degree
7 11 (35.48%) Human Factors
7 11 (35.48%) Usability Testing
7 11 (35.48%) Guerrilla Research
7 11 (35.48%) Service Design
7 11 (35.48%) Ethnography
8 9 (29.03%) HTML
8 9 (29.03%) CSS
8 9 (29.03%) Rapid Prototyping
8 9 (29.03%) Mobile App
9 6 (19.35%) Line Management
10 3 (9.68%) Cognitive Psychology
10 3 (9.68%) User Stories
11 2 (6.45%) Open Source

Customer Insight
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Job Titles
1 22 (70.97%) User Researcher
2 11 (35.48%) Digital User Researcher
3 9 (29.03%) Designer
3 9 (29.03%) Interaction Designer
3 9 (29.03%) UX Designer
4 6 (19.35%) Consultant
4 6 (19.35%) Lean Consultant
4 6 (19.35%) Research Consultant
4 6 (19.35%) User Experience Consultant
4 6 (19.35%) User Experience Researcher
Libraries, Frameworks & Software Standards
1 9 (29.03%) CSS
1 9 (29.03%) HTML
Miscellaneous
1 26 (83.87%) User Experience
2 21 (67.74%) Analytical Skills
3 9 (29.03%) Mobile App
Processes & Methodologies
1 29 (93.55%) Agile Software Development
2 21 (67.74%) Market Research
3 20 (64.52%) Prototyping
4 14 (45.16%) Psychology
5 11 (35.48%) Ethnography
5 11 (35.48%) Guerrilla Research
5 11 (35.48%) Human Factors
5 11 (35.48%) Service Design
5 11 (35.48%) Usability Testing
6 9 (29.03%) Rapid Prototyping
7 6 (19.35%) Line Management
8 3 (9.68%) Cognitive Psychology
8 3 (9.68%) User Stories
9 2 (6.45%) Open Source
Qualifications
1 12 (38.71%) Degree
Newcastle Upon Tyne, Tyne And Wear
Mercator IT Solutions
Rate: Excellent
Posted: Yesterday