Period
to 19 January 2018

The following table provides summary statistics for contract job vacancies advertised in the South East with a requirement for Contact Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Contact Management over the 6 months to 19 January 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Contact Management
England > South East
6 months to
19 Jan 2018
Same period 2017 Same period 2016
Rank 364 349 382
Rank change year-on-year -15 +33 -17
Contract jobs citing Contact Management 5 2 6
As % of all contract IT jobs advertised in the South East 0.030% 0.013% 0.033%
As % of the Processes & Methodologies category 0.037% 0.016% 0.040%
Number of daily rates quoted 3 1 3
South East median daily rate £450 £450 £450
England median daily rate £513 £469 £365
% change year-on-year +9.33% +28.42% +12.31%
Number of hourly rates quoted 0 0 0
South East median hourly rate - - -
England median hourly rate - £40.00 £45.50
% change year-on-year - -12.09% -

Contact Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Contract vacancies with a requirement for process or methodology skills 13,669 12,688 14,860
As % of all contract IT jobs advertised in the South East 82.84% 82.32% 80.95%
Number of daily rates quoted 8,245 7,593 8,898
South East median daily rate £425 £410 £400
Median daily rate % change year-on-year +3.66% +2.50% +6.67%
10th Percentile £263 £250 £253
90th Percentile £580 £575 £538
England median daily rate £450 £432 £425
% change year-on-year +4.11% +1.71% +6.12%
Number of hourly rates quoted 411 508 627
South East median hourly rate £25.00 £24.09 £30.00
Median hourly rate % change year-on-year +3.78% -19.70% +62.16%
10th Percentile £11.23 £11.06 £11.92
90th Percentile £50.25 £49.50 £52.50
England median hourly rate £23.63 £25.00 £23.00
% change year-on-year -5.50% +8.70% +15.00%

Contact Management
Job Vacancy Trend in the South East

Job postings citing Contact Management as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Contact Management in the South East

Contact Management
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Contact Management in the South East.

Contractor daily rate trend for Contact Management in the South East

Contact Management
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Contact Management in the South East.

Contractor hourly rate trend for Contact Management in the South East

Contact Management
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Contact Management within the South East region over the 6 months to 19 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -12 4 £450 -
Berkshire -8 3 £450 -
Hampshire - 1 £450 -
Oxfordshire - 1 £450 -
Contact Management
England

For the 6 months to 19 January 2018, IT contractor jobs citing Contact Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region with a requirement for Contact Management.

1 2 (40.00%) SharePoint
1 2 (40.00%) Cisco
1 2 (40.00%) Citrix
1 2 (40.00%) Project Management
1 2 (40.00%) Change Management
1 2 (40.00%) Firewall
1 2 (40.00%) Stakeholder Management
1 2 (40.00%) Cisco ICM
1 2 (40.00%) Cisco UCCE
1 2 (40.00%) Cisco CUCM
1 2 (40.00%) NetScaler
1 2 (40.00%) Virtual Desktop
1 2 (40.00%) Palo Alto
2 1 (20.00%) SQL Server 2014
2 1 (20.00%) Stealthwatch
2 1 (20.00%) Cisco Nexus
2 1 (20.00%) Business Transformation
2 1 (20.00%) IaaS
2 1 (20.00%) Enterprise Software
2 1 (20.00%) CA Spectrum
2 1 (20.00%) DevOps
2 1 (20.00%) Skype
2 1 (20.00%) Lancope
2 1 (20.00%) Microsoft Azure
2 1 (20.00%) PaaS
2 1 (20.00%) Stakeholder Engagement
2 1 (20.00%) Waterfall
2 1 (20.00%) MSBuild
2 1 (20.00%) Office 365
2 1 (20.00%) .NET Framework

Contact Management
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (40.00%) SharePoint
Applications
1 1 (20.00%) Microsoft Project
Business Applications
1 1 (20.00%) Dynamics CRM
Cloud Services
1 1 (20.00%) IaaS
1 1 (20.00%) Microsoft Azure
1 1 (20.00%) Office 365
1 1 (20.00%) PaaS
Communications & Networking
1 2 (40.00%) Cisco ICM
1 2 (40.00%) Firewall
1 2 (40.00%) NetScaler
2 1 (20.00%) Cisco Nexus
2 1 (20.00%) Ethernet
2 1 (20.00%) IPsec
2 1 (20.00%) Skype
2 1 (20.00%) VPN
Database & Business Intelligence
1 1 (20.00%) SQL Server
1 1 (20.00%) SQL Server 2014
Development Applications
1 1 (20.00%) MSBuild
1 1 (20.00%) Team Foundation Server
1 1 (20.00%) Visual Studio
1 1 (20.00%) Visual Studio Team System
General
1 1 (20.00%) Finance
Job Titles
1 2 (40.00%) 3rd Line Engineer
1 2 (40.00%) Project Manager
2 1 (20.00%) 3rd Line Network Engineer
2 1 (20.00%) 3rd Line Support
2 1 (20.00%) 3rd Line Support Engineer
2 1 (20.00%) Azure Consultant
2 1 (20.00%) Azure DevOps
2 1 (20.00%) Business Change Manager
2 1 (20.00%) Business Change Project Manager
2 1 (20.00%) Consultant
2 1 (20.00%) DevOps Consultant
2 1 (20.00%) Implementation Manager
2 1 (20.00%) Implementation Project Manager
2 1 (20.00%) Operations Engineer
2 1 (20.00%) Project Implementation Manager
2 1 (20.00%) SharePoint Project Manager
2 1 (20.00%) Support Engineer
2 1 (20.00%) Voice Engineer
2 1 (20.00%) Voice Support Engineer
Libraries, Frameworks & Software Standards
1 1 (20.00%) .NET
1 1 (20.00%) .NET Framework
1 1 (20.00%) XML
Miscellaneous
1 1 (20.00%) Enterprise Software
1 1 (20.00%) Management Information System
Processes & Methodologies
1 2 (40.00%) Change Management
1 2 (40.00%) Project Management
1 2 (40.00%) Stakeholder Management
2 1 (20.00%) Agile Software Development
2 1 (20.00%) Business Transformation
2 1 (20.00%) Configuration Management
2 1 (20.00%) Continuous Integration
2 1 (20.00%) CRM
2 1 (20.00%) DevOps
2 1 (20.00%) Document Management
2 1 (20.00%) Load Balancing
2 1 (20.00%) PRINCE2
2 1 (20.00%) Stakeholder Engagement
2 1 (20.00%) Waterfall
Programming Languages
1 1 (20.00%) C#
1 1 (20.00%) SQL
Qualifications
1 1 (20.00%) Cisco Certification
System Software
1 2 (40.00%) Virtual Desktop
2 1 (20.00%) XenServer
Systems Management
1 2 (40.00%) Cisco CUCM
1 2 (40.00%) Cisco UCCE
2 1 (20.00%) CA Spectrum
2 1 (20.00%) Stealthwatch
Vendors
1 2 (40.00%) Cisco
1 2 (40.00%) Citrix
1 2 (40.00%) Palo Alto
2 1 (20.00%) CA
2 1 (20.00%) CheckPoint
2 1 (20.00%) Lancope
2 1 (20.00%) Microsoft