Period
to 28 July 2017

The following table provides summary statistics for contract job vacancies advertised in the South East with a requirement for Contact Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Contact Management over the 6 months to 28 July 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Contact Management
England > South East
6 months to
28 Jul 2017
Same period 2016 Same period 2015
Rank 355 385 390
Rank change year-on-year +30 +5 -25
Contract jobs citing Contact Management 10 14 6
As % of all contract IT jobs advertised in the South East 0.062% 0.075% 0.031%
As % of the Processes & Methodologies category 0.075% 0.092% 0.038%
Number of daily rates quoted 6 11 7
South East median daily rate £400 £450 £488
Median daily rate % change year-on-year -11.11% -7.69% +105.26%
10th Percentile £354 £313 £303
90th Percentile £450 £488 £650
England median daily rate £400 £450 £494
% change year-on-year -11.11% -8.86% +16.18%
Number of hourly rates quoted 0 0 0
South East median hourly rate - - -
England median hourly rate £21.00 £18.50 -
% change year-on-year +13.51% - -

Contact Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for process and methodology skills.

Contract Process & Methodology Skills
South East
Contract job vacancies with a requirement for process and methodology skills 13384 15219 15706
As % of all contract IT job vacancies advertised in the South East 82.58% 81.91% 80.26%
Number of daily rates quoted 7785 9335 9085
South East median daily rate £420 £400 £380
Median daily rate % change year-on-year +5.00% +5.26% +4.83%
10th Percentile £263 £258 £250
90th Percentile £563 £550 £525
England median daily rate £450 £425 £408
% change year-on-year +5.88% +4.29% +1.88%
Number of hourly rates quoted 494 527 554
South East median hourly rate £20.25 £24.30 £22.50
Median hourly rate % change year-on-year -16.67% +8.00% +7.14%
10th Percentile £11.73 £12.00 £12.17
90th Percentile £51.38 £50.55 £47.18
England median hourly rate £24.77 £25.00 £22.00
% change year-on-year -0.92% +13.64% +4.76%

Contact Management
Job Vacancy Trend in the South East

Job postings citing Contact Management as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Contact Management in the South East

Contact Management
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Contact Management in the South East.

Contractor daily rate trend for Contact Management in the South East

Contact Management
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Contact Management in the South East.

Contractor hourly rate trend for Contact Management in the South East

Contact Management
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Contact Management within the South East region over the 6 months to 28 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +30 6 £408 -10.44% 2
Thames Valley +13 6 £408 -10.44% 4
East Sussex - 1 £400 - 1
West Sussex - 1 £413 -
Contact Management
England

For the 6 months to 28 July 2017, IT contractor jobs citing Contact Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region with a requirement for Contact Management.

1 6 (60.00%) CRM
1 6 (60.00%) Dynamics CRM
2 5 (50.00%) .NET Framework
2 5 (50.00%) SharePoint
2 5 (50.00%) .NET
2 5 (50.00%) SQL Server
3 4 (40.00%) Web Services
3 4 (40.00%) Windows
3 4 (40.00%) Management Information System
3 4 (40.00%) WCF
3 4 (40.00%) Integration Testing
3 4 (40.00%) System Integration Testing
4 3 (30.00%) Microsoft Azure
4 3 (30.00%) MSF
4 3 (30.00%) Cisco ICM
4 3 (30.00%) CMS
4 3 (30.00%) Cisco
4 3 (30.00%) ERP
5 2 (20.00%) Oracle
5 2 (20.00%) Microsoft
5 2 (20.00%) Avaya
5 2 (20.00%) Banking
5 2 (20.00%) IaaS
5 2 (20.00%) PaaS
6 1 (10.00%) Stealthwatch
6 1 (10.00%) Scenario Testing
6 1 (10.00%) SDLC
6 1 (10.00%) SDET
6 1 (10.00%) Palo Alto
6 1 (10.00%) Re-Platforming

Contact Management
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (50.00%) SharePoint
2 3 (30.00%) CMS
3 1 (10.00%) IIS
Business Applications
1 6 (60.00%) Dynamics CRM
Cloud Services
1 3 (30.00%) Microsoft Azure
2 2 (20.00%) IaaS
2 2 (20.00%) PaaS
Communications & Networking
1 3 (30.00%) Cisco ICM
2 1 (10.00%) Cisco Nexus
2 1 (10.00%) Ethernet
2 1 (10.00%) Firewall
2 1 (10.00%) HTTP
2 1 (10.00%) Internet
2 1 (10.00%) IPsec
2 1 (10.00%) NetScaler
2 1 (10.00%) VPN
Database & Business Intelligence
1 5 (50.00%) SQL Server
Development Applications
1 1 (10.00%) Fiddler
1 1 (10.00%) SpecFlow
1 1 (10.00%) Team Foundation Server
1 1 (10.00%) Visual Studio
General
1 2 (20.00%) Banking
Job Titles
1 6 (60.00%) Developer
2 4 (40.00%) .NET Developer
2 4 (40.00%) Integration Developer
3 2 (20.00%) CRM Developer
3 2 (20.00%) Dynamics CRM Developer
4 1 (10.00%) 3rd Line Engineer
4 1 (10.00%) 3rd Line Network Engineer
4 1 (10.00%) Avaya Engineer
4 1 (10.00%) Developer in Test
4 1 (10.00%) Microsoft Developer
4 1 (10.00%) Operations Engineer
4 1 (10.00%) Project Manager
4 1 (10.00%) Software Developer
4 1 (10.00%) Voice Engineer
4 1 (10.00%) WCF Developer
Libraries, Frameworks & Software Standards
1 5 (50.00%) .NET
1 5 (50.00%) .NET Framework
2 4 (40.00%) WCF
2 4 (40.00%) Web Services
3 1 (10.00%) Gherkin
3 1 (10.00%) JSON
3 1 (10.00%) REST
3 1 (10.00%) RESTful
3 1 (10.00%) XML
Miscellaneous
1 4 (40.00%) Management Information System
2 1 (10.00%) Analytical Skills
Operating Systems
1 4 (40.00%) Windows
2 1 (10.00%) Windows Server
Processes & Methodologies
1 6 (60.00%) CRM
2 4 (40.00%) Integration Testing
2 4 (40.00%) System Integration Testing
3 3 (30.00%) ERP
3 3 (30.00%) MSF
4 1 (10.00%) Agile Software Development
4 1 (10.00%) BDD
4 1 (10.00%) Change Management
4 1 (10.00%) Data Conversion
4 1 (10.00%) DSDM
4 1 (10.00%) GAP Analysis
4 1 (10.00%) Load Balancing
4 1 (10.00%) Open Source
4 1 (10.00%) Scrum
4 1 (10.00%) Software Testing
4 1 (10.00%) Test Automation
4 1 (10.00%) Test Strategy
4 1 (10.00%) V-Model
4 1 (10.00%) Waterfall
4 1 (10.00%) Workflow
Programming Languages
1 1 (10.00%) C
1 1 (10.00%) C#
1 1 (10.00%) C++
1 1 (10.00%) SQL
System Software
1 1 (10.00%) XenServer
Systems Management
1 1 (10.00%) Cisco CUCM
1 1 (10.00%) Cisco UCCE
1 1 (10.00%) Stealthwatch
Vendors
1 3 (30.00%) Cisco
2 2 (20.00%) Avaya
2 2 (20.00%) Microsoft
2 2 (20.00%) Oracle
3 1 (10.00%) CheckPoint
3 1 (10.00%) Citrix
3 1 (10.00%) Lancope
3 1 (10.00%) Palo Alto