The following table provides summary statistics for contract job vacancies advertised in the South East with a requirement for Contact Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Contact Management over the 3 months to 28 April 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Contact Management
England / South East
3 months to
28 Apr 2017
Same period 2016 Same period 2015
Rank 251 270 265
Rank change year-on-year +19 -5  
Contract jobs citing Contact Management 6 11 3
As % of all contract IT jobs advertised in the South East 0.072% 0.11% 0.030%
As % of the Processes & Methodologies category 0.088% 0.14% 0.038%
Number of daily rates quoted 4 9 3
Median daily rate £406 £460 £525
Median daily rate % change year-on-year -11.68% -12.38%  
90% offered a daily rate of more than £376 £331 £400
10% offered a daily rate of more than £439 £476 £650
UK excluding London median daily rate £406 £450 £600
% change year-on-year -9.72% -25.00%  
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate £28.00 £18.50 -
% change year-on-year +51.35% -  

Contact Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for process and methodology skills.

Contract Process & Methodology Skills
South East
Contract job vacancies with a requirement for process and methodology skills 6803 7879 7903
As % of all contract IT job vacancies advertised in the South East 82.17% 80.80% 79.09%
Number of daily rates quoted 3929 4906 4431
Median daily rate £425 £400 £395
Median daily rate % change year-on-year +6.25% +1.26%  
90% offered a daily rate of more than £288 £275 £270
10% offered a daily rate of more than £550 £540 £525
UK excluding London median daily rate £415 £400 £390
% change year-on-year +3.75% +2.56%  
Number of hourly rates quoted 268 257 288
Median hourly rate £31.50 £35.00 £32.50
Median hourly rate % change year-on-year -10.00% +7.69%  
90% offered a hourly rate of more than £12.50 £12.50 £13.00
10% offered a hourly rate of more than £57.00 £48.50 £47.56
UK excluding London median hourly rate £37.00 £36.00 £30.20
% change year-on-year +2.77% +19.20%  

Contact Management
Job Vacancy Trend in the South East

The job posting trend of jobs advertised in the South East citing Contact Management as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Contact Management in the South East

Contact Management
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Contact Management in the South East.

Contractor daily rate trend for Contact Management in the South East

Contact Management
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Contact Management in the South East.

Contractor hourly rate trend for Contact Management in the South East

Contact Management
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Contact Management within the South East region over the 3 months to 28 April 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +17 4 £408 -11.41%
West Sussex - 1 £413 -
Contact Management
England

For the 6 months to 28 April 2017, IT contractor jobs citing Contact Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region with a requirement for Contact Management.

1 7 (87.50%) CRM
1 7 (87.50%) Dynamics CRM
2 5 (62.50%) SharePoint
2 5 (62.50%) SQL Server
3 4 (50.00%) .NET
3 4 (50.00%) .NET Framework
4 3 (37.50%) Windows
4 3 (37.50%) Management Information System
4 3 (37.50%) Web Services
4 3 (37.50%) Microsoft
4 3 (37.50%) Integration Testing
4 3 (37.50%) WCF
4 3 (37.50%) Microsoft Azure
4 3 (37.50%) System Integration Testing
5 2 (25.00%) IaaS
5 2 (25.00%) MSF
5 2 (25.00%) ERP
5 2 (25.00%) SQL
6 1 (12.50%) GAP Analysis
6 1 (12.50%) DSDM
6 1 (12.50%) Workflow
6 1 (12.50%) Migration
6 1 (12.50%) CMS
6 1 (12.50%) Scrum
6 1 (12.50%) Agile Software Development
6 1 (12.50%) Software Testing
6 1 (12.50%) JSON
6 1 (12.50%) SQL Server Integration Services
6 1 (12.50%) C
6 1 (12.50%) C#

Contact Management
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (62.50%) SharePoint
2 1 (12.50%) CMS
2 1 (12.50%) IIS
Business Applications
1 7 (87.50%) Dynamics CRM
Cloud Services
1 3 (37.50%) Microsoft Azure
2 2 (25.00%) IaaS
3 1 (12.50%) PaaS
Communications & Networking
1 1 (12.50%) HTTP
1 1 (12.50%) Internet
Database & Business Intelligence
1 5 (62.50%) SQL Server
2 1 (12.50%) SQL Server 2012
2 1 (12.50%) SQL Server Integration Services
Development Applications
1 1 (12.50%) Fiddler
1 1 (12.50%) SpecFlow
1 1 (12.50%) Team Foundation Server
1 1 (12.50%) Visual Studio
Job Titles
1 5 (62.50%) Developer
2 3 (37.50%) .NET Developer
2 3 (37.50%) Integration Developer
3 2 (25.00%) Consultant
3 2 (25.00%) CRM Developer
3 2 (25.00%) Dynamics CRM Developer
4 1 (12.50%) Azure Consultant
4 1 (12.50%) CRM Consultant
4 1 (12.50%) Data Consultant
4 1 (12.50%) Data Migration Consultant
4 1 (12.50%) Developer in Test
4 1 (12.50%) Dynamics CRM Consultant
4 1 (12.50%) Microsoft Developer
4 1 (12.50%) Migration Consultant
4 1 (12.50%) Project Manager
4 1 (12.50%) Software Developer
4 1 (12.50%) WCF Developer
Libraries, Frameworks & Software Standards
1 4 (50.00%) .NET
1 4 (50.00%) .NET Framework
2 3 (37.50%) WCF
2 3 (37.50%) Web Services
3 1 (12.50%) Gherkin
3 1 (12.50%) JSON
3 1 (12.50%) REST
3 1 (12.50%) RESTful
3 1 (12.50%) XML
Miscellaneous
1 3 (37.50%) Management Information System
2 1 (12.50%) Analytical Skills
Operating Systems
1 3 (37.50%) Windows
2 1 (12.50%) Windows Server
Processes & Methodologies
1 7 (87.50%) CRM
2 3 (37.50%) Integration Testing
2 3 (37.50%) System Integration Testing
3 2 (25.00%) ERP
3 2 (25.00%) MSF
4 1 (12.50%) Agile Software Development
4 1 (12.50%) BDD
4 1 (12.50%) Data Conversion
4 1 (12.50%) Data Migration
4 1 (12.50%) DSDM
4 1 (12.50%) ETL
4 1 (12.50%) GAP Analysis
4 1 (12.50%) Migration
4 1 (12.50%) Open Source
4 1 (12.50%) Scrum
4 1 (12.50%) Software Testing
4 1 (12.50%) Test Automation
4 1 (12.50%) V-Model
4 1 (12.50%) Waterfall
4 1 (12.50%) Workflow
Programming Languages
1 2 (25.00%) SQL
2 1 (12.50%) C
2 1 (12.50%) C#
2 1 (12.50%) C++
2 1 (12.50%) PowerShell
Vendors
1 3 (37.50%) Microsoft