Period
to 14 December 2017

The median contractor rate for a 1st Line Technical Support was £180 per day in advertised job vacancies in South Wales during the 6 months to 14 December 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

First Line Technical Support
Wales > South Wales
6 months to
14 Dec 2017
Same period 2016 Same period 2015
Rank 75 - -
Rank change year-on-year - - -
Contract jobs requiring a 1st Line Technical Support 1 0 0
As % of all contract IT jobs advertised in South Wales 0.10% - -
As % of the Job Titles category 0.11% - -
Number of daily rates quoted 1 0 0
South Wales median daily rate £180 - -
Wales median daily rate £180 - -
Number of hourly rates quoted 0 0 0
South Wales median hourly rate - - -
Wales median hourly rate - - -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in South Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
South Wales
Contract vacancies in South Wales with a recognized job title 951 1089 1210
% of contract IT jobs with a recognized job title 96.74% 97.67% 96.34%
Number of daily rates quoted 631 750 911
South Wales median daily rate £375 £400 £350
Median daily rate % change year-on-year -6.25% +14.29% -
10th Percentile £156 £200 £213
90th Percentile £520 £538 £475
Wales median daily rate £375 £400 £350
% change year-on-year -6.25% +14.29% -
Number of hourly rates quoted 59 72 61
South Wales median hourly rate £15.24 £15.50 £16.00
Median hourly rate % change year-on-year -1.68% -3.13% +12.28%
10th Percentile £10.90 £10.50 £10.00
90th Percentile £48.67 £76.75 £47.29
Wales median hourly rate £15.00 £14.00 £14.50
% change year-on-year +7.14% -3.45% -

1st Line Technical Support
Job Vacancy Trend in South Wales

Job postings that featured 1st Line Technical Support in the job title as a percentage of all IT jobs advertised in South Wales.

Job vacancy trend for 1st Line Technical Support in South Wales

1st Line Technical Support
Contract Job Locations in South Wales

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Technical Support within the South Wales region over the 6 months to 14 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cardiff - 1 £180 -
1st Line Technical Support
Wales

1st Line Technical Support Skill Set
Top 19 Co-occurring IT Skills in South Wales

For the 6 months to 14 December 2017, 1st Line Technical Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South Wales region featuring 1st Line Technical Support in the job title.

1 1 (100.00%) ITIL
1 1 (100.00%) AIX
1 1 (100.00%) Linux
1 1 (100.00%) SLA
1 1 (100.00%) Cisco
1 1 (100.00%) Microsoft
1 1 (100.00%) CCNA
1 1 (100.00%) HP
1 1 (100.00%) Citrix
1 1 (100.00%) Cisco Certification
1 1 (100.00%) Internet
1 1 (100.00%) Tivoli
1 1 (100.00%) Tivoli Storage Manager
1 1 (100.00%) Firewall
1 1 (100.00%) VMware
1 1 (100.00%) Incident Management
1 1 (100.00%) HP Data Protector
1 1 (100.00%) ITIL Foundation Certificate
1 1 (100.00%) Analytical Skills

1st Line Technical Support Skill Set
Co-occurring IT Skills in South Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Communications & Networking
1 1 (100.00%) Firewall
1 1 (100.00%) Internet
Miscellaneous
1 1 (100.00%) Analytical Skills
Operating Systems
1 1 (100.00%) AIX
1 1 (100.00%) Linux
Processes & Methodologies
1 1 (100.00%) Incident Management
1 1 (100.00%) ITIL
Qualifications
1 1 (100.00%) CCNA
1 1 (100.00%) Cisco Certification
1 1 (100.00%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 1 (100.00%) SLA
Systems Management
1 1 (100.00%) HP Data Protector
1 1 (100.00%) Tivoli
1 1 (100.00%) Tivoli Storage Manager
Vendors
1 1 (100.00%) Cisco
1 1 (100.00%) Citrix
1 1 (100.00%) HP
1 1 (100.00%) Microsoft
1 1 (100.00%) VMware