The following table provides summary statistics for contract job vacancies advertised in South Wales with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 3 months to 23 April 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
Wales / South Wales
3 months to
23 Apr 2017
Same period 2016 Same period 2015
Rank 45 47 -
Rank change year-on-year +2 -  
Contract jobs citing ITSM 9 18 0
As % of all contract IT jobs advertised in South Wales 1.58% 3.33% -
As % of the Processes & Methodologies category 1.91% 4.02% -
Number of daily rates quoted 7 4 0
Median daily rate £350 £296 -
Median daily rate % change year-on-year +18.14% -  
UK excluding London median daily rate £400 £385 £360
% change year-on-year +3.89% +6.94%  
Number of hourly rates quoted 1 8 0
Median hourly rate £35.00 £13.00 -
Median hourly rate % change year-on-year +169.23% -  
UK excluding London median hourly rate £13.00 £13.00 £16.07
% change year-on-year - -19.10%  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in South Wales with a requirement for process and methodology skills.

Contract Process & Methodology Skills
South Wales
Contract job vacancies with a requirement for process and methodology skills 472 448 401
As % of all contract IT job vacancies advertised in South Wales 83.10% 82.81% 83.37%
Number of daily rates quoted 341 308 287
Median daily rate £393 £375 £350
Median daily rate % change year-on-year +4.66% +7.14%  
90% offered a daily rate of more than £250 £290 £269
10% offered a daily rate of more than £525 £460 £463
UK excluding London median daily rate £413 £400 £395
% change year-on-year +3.12% +1.26%  
Number of hourly rates quoted 40 30 14
Median hourly rate £32.50 £35.00 £18.90
Median hourly rate % change year-on-year -7.14% +85.18%  
90% offered a hourly rate of more than £14.50 £13.00 £13.50
10% offered a hourly rate of more than £55.00 £66.00 £34.50
UK excluding London median hourly rate £36.00 £37.50 £31.00
% change year-on-year -4.00% +20.96%  

ITSM
Job Vacancy Trend in South Wales

The job posting trend of jobs advertised in South Wales citing ITSM as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in South Wales

ITSM
Contractor Daily Rate Trend in South Wales

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in South Wales.

Contractor daily rate trend for ITSM in South Wales

ITSM
Contractor Hourly Rate Trend in South Wales

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in South Wales.

Contractor hourly rate trend for ITSM in South Wales

ITSM
Contract Job Locations in South Wales

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the South Wales region over the 3 months to 23 April 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cardiff +14 8 £375 +163.15%
Newport 0 1 £325 -48.00%
ITSM
Wales

For the 6 months to 23 April 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South Wales region with a requirement for ITSM.

1 14 (100.00%) ITIL
2 12 (85.71%) Service Delivery
3 11 (78.57%) ITIL V3
4 9 (64.29%) Service Management
5 7 (50.00%) Security Cleared
6 6 (42.86%) PRINCE2
6 6 (42.86%) IBM
7 5 (35.71%) BizTalk Server
7 5 (35.71%) Project Management
7 5 (35.71%) InterSystems
7 5 (35.71%) XML
7 5 (35.71%) SQL Server
7 5 (35.71%) Fiorano
7 5 (35.71%) WebSphere
7 5 (35.71%) HL7
7 5 (35.71%) Release Management
7 5 (35.71%) IBM Integration Bus
7 5 (35.71%) SQL Server Integration Services
7 5 (35.71%) SC Cleared
7 5 (35.71%) JCAPS
8 4 (28.57%) Service Design
8 4 (28.57%) Business Analysis
8 4 (28.57%) XSLT
9 3 (21.43%) ISEB
9 3 (21.43%) Degree
10 2 (14.29%) Remedy ITSM
10 2 (14.29%) Remedy
10 2 (14.29%) Process Improvement
10 2 (14.29%) Performance Analysis
10 2 (14.29%) Performance Metrics

ITSM
Co-occurring IT Skills in South Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (35.71%) BizTalk Server
1 5 (35.71%) JCAPS
1 5 (35.71%) WebSphere
Business Applications
1 2 (14.29%) Remedy ITSM
Database & Business Intelligence
1 5 (35.71%) SQL Server
1 5 (35.71%) SQL Server Integration Services
Development Applications
1 1 (7.14%) HP UFT
1 1 (7.14%) LoadRunner
General
1 1 (7.14%) Finance
Job Titles
1 6 (42.86%) Analyst
2 5 (35.71%) Business Analyst
3 3 (21.43%) Delivery Manager
3 3 (21.43%) Service Manager
3 3 (21.43%) Services Delivery Manager
3 3 (21.43%) Support Analyst
4 2 (14.29%) Applications Manager
4 2 (14.29%) Applications Support
4 2 (14.29%) Applications Support Manager
4 2 (14.29%) Process Improvement Manager
4 2 (14.29%) SC Cleared Business Analyst
4 2 (14.29%) Support Manager
4 2 (14.29%) Technical Analyst
4 2 (14.29%) Technical Business Analyst
4 2 (14.29%) Technical Support
4 2 (14.29%) Technical Support Analyst
5 1 (7.14%) Deployment Analyst
5 1 (7.14%) Designer
5 1 (7.14%) ITIL Manager
5 1 (7.14%) Service Architect
Libraries, Frameworks & Software Standards
1 5 (35.71%) IBM Integration Bus
1 5 (35.71%) XML
2 4 (28.57%) XSLT
3 1 (7.14%) Web Services
Miscellaneous
1 1 (7.14%) Client/Server
1 1 (7.14%) Fintech
Operating Systems
1 1 (7.14%) Windows
1 1 (7.14%) Windows 7
1 1 (7.14%) Windows Server 2012
Processes & Methodologies
1 14 (100.00%) ITIL
2 12 (85.71%) Service Delivery
3 11 (78.57%) ITIL V3
4 9 (64.29%) Service Management
5 6 (42.86%) PRINCE2
6 5 (35.71%) Project Management
6 5 (35.71%) Release Management
7 4 (28.57%) Business Analysis
7 4 (28.57%) Service Design
8 2 (14.29%) Performance Analysis
8 2 (14.29%) Performance Metrics
8 2 (14.29%) Process Improvement
9 1 (7.14%) Change Management
9 1 (7.14%) Contact Management
9 1 (7.14%) Cybersecurity
9 1 (7.14%) Incident Management
9 1 (7.14%) Kalman Filter
9 1 (7.14%) Mobile First
9 1 (7.14%) Performance Management
9 1 (7.14%) Problem Management
Programming Languages
1 1 (7.14%) C
1 1 (7.14%) SQL
Qualifications
1 7 (50.00%) Security Cleared
2 5 (35.71%) SC Cleared
3 3 (21.43%) Degree
3 3 (21.43%) ISEB
4 1 (7.14%) CCNA
4 1 (7.14%) Cisco Certification
Quality Assurance & Compliance
1 5 (35.71%) HL7
2 1 (7.14%) ISO/IEC 27001
2 1 (7.14%) SLA
Systems Management
1 1 (7.14%) BMC Marimba
1 1 (7.14%) HP Quality Center
1 1 (7.14%) SCCM
1 1 (7.14%) WSUS
Vendors
1 6 (42.86%) IBM
2 5 (35.71%) Fiorano
2 5 (35.71%) InterSystems
3 2 (14.29%) Remedy
4 1 (7.14%) Blue Coat
4 1 (7.14%) BMC
4 1 (7.14%) CheckPoint
4 1 (7.14%) Cisco
4 1 (7.14%) HP
4 1 (7.14%) ServiceNow