Period
to 25 July 2017

The following table provides summary statistics for contract job vacancies advertised in South Wales with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 25 July 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
Wales > South Wales
6 months to
25 Jul 2017
Same period 2016 Same period 2015
Rank 73 65 84
Rank change year-on-year -8 +19 +2
Contract jobs citing ITSM 14 24 8
As % of all contract IT jobs advertised in South Wales 1.30% 2.31% 0.73%
As % of the Processes & Methodologies category 1.54% 2.82% 0.89%
Number of daily rates quoted 10 5 5
South Wales median daily rate £310 £400 £400
Median daily rate % change year-on-year -22.50% - +44.14%
10th Percentile £258 £130 £259
90th Percentile £408 £573 £445
Wales median daily rate £310 £350 £400
% change year-on-year -11.43% -12.50% +35.59%
Number of hourly rates quoted 2 9 0
South Wales median hourly rate £24.00 £13.00 -
Median hourly rate % change year-on-year +84.62% - -
Wales median hourly rate £24.00 £13.00 £21.75
% change year-on-year +84.62% -40.23% -

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in South Wales with a requirement for process and methodology skills.

Contract Process & Methodology Skills
South Wales
Contract job vacancies with a requirement for process and methodology skills 910 850 903
As % of all contract IT job vacancies advertised in South Wales 84.81% 81.81% 82.77%
Number of daily rates quoted 640 591 662
South Wales median daily rate £375 £375 £350
Median daily rate % change year-on-year - +7.14% -6.67%
10th Percentile £183 £225 £216
90th Percentile £538 £515 £475
Wales median daily rate £380 £375 £356
% change year-on-year +1.33% +5.34% -5.07%
Number of hourly rates quoted 73 48 36
South Wales median hourly rate £25.00 £18.56 £15.13
Median hourly rate % change year-on-year +34.68% +22.73% -26.22%
10th Percentile £13.15 £10.13 £9.63
90th Percentile £77.50 £69.30 £33.75
Wales median hourly rate £25.75 £17.00 £15.00
% change year-on-year +51.47% +13.33% -26.83%

ITSM
Job Vacancy Trend in South Wales

Job postings citing ITSM as a percentage of all IT jobs advertised in South Wales.

Job vacancy trend for ITSM in South Wales

ITSM
Contractor Daily Rate Trend in South Wales

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in South Wales.

Contractor daily rate trend for ITSM in South Wales

ITSM
Contractor Daily Rate Histogram in South Wales

The daily rate distribution of IT jobs citing ITSM in South Wales over the 6 months to 25 July 2017.

Contractor daily rate histogram for ITSM in South Wales

ITSM
Contractor Hourly Rate Trend in South Wales

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in South Wales.

Contractor hourly rate trend for ITSM in South Wales

ITSM
Contractor Hourly Rate Histogram in South Wales

The hourly rate distribution of IT jobs citing ITSM in South Wales over the 6 months to 25 July 2017.

Contractor hourly rate histogram for ITSM in South Wales

ITSM
Contract Job Locations in South Wales

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the South Wales region over the 6 months to 25 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cardiff +2 13 £310 +117.54%
ITSM
Wales

For the 6 months to 25 July 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South Wales region with a requirement for ITSM.

1 13 (92.86%) ITIL
2 8 (57.14%) Service Delivery
3 7 (50.00%) Windows
3 7 (50.00%) Service Management
4 6 (42.86%) LAN
4 6 (42.86%) PRINCE2
4 6 (42.86%) WAN
5 5 (35.71%) ISEB
5 5 (35.71%) Citrix
5 5 (35.71%) CCA
5 5 (35.71%) Citrix Certification
5 5 (35.71%) POP3
5 5 (35.71%) SMTP
5 5 (35.71%) TCP/IP
5 5 (35.71%) Legal
5 5 (35.71%) Degree
5 5 (35.71%) SC Cleared
5 5 (35.71%) Security Cleared
5 5 (35.71%) ITIL V3
5 5 (35.71%) CCAA
5 5 (35.71%) Information Governance
5 5 (35.71%) ISTQB Foundation Certification
6 4 (28.57%) Service Design
6 4 (28.57%) NHS
7 3 (21.43%) Business Continuity
7 3 (21.43%) Data Centre
8 2 (14.29%) Microsoft App-V
8 2 (14.29%) Windows 7
8 2 (14.29%) NetScaler
8 2 (14.29%) Capacity Planning

ITSM
Co-occurring IT Skills in South Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Business Applications
1 2 (14.29%) Remedy ITSM
Communications & Networking
1 6 (42.86%) LAN
1 6 (42.86%) WAN
2 5 (35.71%) POP3
2 5 (35.71%) SMTP
2 5 (35.71%) TCP/IP
3 2 (14.29%) NetScaler
4 1 (7.14%) Cisco Wireless
4 1 (7.14%) F5 BIG-IP LTM
4 1 (7.14%) SMS
4 1 (7.14%) Wireless
4 1 (7.14%) WLAN
Development Applications
1 1 (7.14%) HP UFT
1 1 (7.14%) LoadRunner
General
1 5 (35.71%) Legal
2 1 (7.14%) Finance
2 1 (7.14%) Telecoms
Job Titles
1 6 (42.86%) Analyst
2 2 (14.29%) Business Analyst
2 2 (14.29%) Citrix Engineer
2 2 (14.29%) Citrix Specialist
2 2 (14.29%) SC Cleared Business Analyst
2 2 (14.29%) Senior Data Warehouse Specialist
2 2 (14.29%) Support Engineer
3 1 (7.14%) 3rd Line Engineer
3 1 (7.14%) 3rd Line Infrastructure Engineer
3 1 (7.14%) 3rd Line Infrastructure Support
3 1 (7.14%) 3rd Line Infrastructure Support Analyst
3 1 (7.14%) 3rd Line Support Analyst
3 1 (7.14%) 3rd Line Support Engineer
3 1 (7.14%) Citrix Analyst
3 1 (7.14%) Citrix Support Analyst
3 1 (7.14%) Citrix Systems Engineer
3 1 (7.14%) Deployment Analyst
3 1 (7.14%) Designer
3 1 (7.14%) Infrastructure Support
3 1 (7.14%) Service Architect
Libraries, Frameworks & Software Standards
1 1 (7.14%) Web Services
Miscellaneous
1 4 (28.57%) NHS
2 3 (21.43%) Data Centre
3 2 (14.29%) Management Information System
4 1 (7.14%) Fintech
Operating Systems
1 7 (50.00%) Windows
2 2 (14.29%) Windows 7
3 1 (7.14%) Windows Server 2012
3 1 (7.14%) Windows XP
Processes & Methodologies
1 13 (92.86%) ITIL
2 8 (57.14%) Service Delivery
3 7 (50.00%) Service Management
4 6 (42.86%) PRINCE2
5 5 (35.71%) Information Governance
5 5 (35.71%) ITIL V3
6 4 (28.57%) Service Design
7 3 (21.43%) Business Continuity
8 2 (14.29%) Capacity Planning
8 2 (14.29%) Disaster Recovery
8 2 (14.29%) Load Balancing
9 1 (7.14%) Agile Software Development
9 1 (7.14%) Contact Management
9 1 (7.14%) Cybersecurity
9 1 (7.14%) Incident Management
9 1 (7.14%) Kalman Filter
9 1 (7.14%) Mobile First
9 1 (7.14%) Statistics
Programming Languages
1 1 (7.14%) C
Qualifications
1 5 (35.71%) CCA
1 5 (35.71%) CCAA
1 5 (35.71%) Citrix Certification
1 5 (35.71%) Degree
1 5 (35.71%) ISEB
1 5 (35.71%) ISTQB Foundation Certification
1 5 (35.71%) SC Cleared
1 5 (35.71%) Security Cleared
2 2 (14.29%) CCNA
2 2 (14.29%) Cisco Certification
Quality Assurance & Compliance
1 1 (7.14%) ISO/IEC 20000
1 1 (7.14%) ISO/IEC 27001
1 1 (7.14%) SLA
System Software
1 2 (14.29%) Hyper-V
1 2 (14.29%) Microsoft App-V
1 2 (14.29%) XenApp
1 2 (14.29%) XenServer
2 1 (7.14%) Active Directory
Systems Management
1 1 (7.14%) BMC Marimba
1 1 (7.14%) HP Quality Center
1 1 (7.14%) SCCM
1 1 (7.14%) WhatsUp Gold
1 1 (7.14%) WSUS
Vendors
1 5 (35.71%) Citrix
2 2 (14.29%) Blue Coat
2 2 (14.29%) CheckPoint
2 2 (14.29%) Cisco
2 2 (14.29%) Remedy
2 2 (14.29%) VMware
3 1 (7.14%) BMC
3 1 (7.14%) F5
3 1 (7.14%) HP
3 1 (7.14%) IBM
3 1 (7.14%) ServiceNow
3 1 (7.14%) SolarWinds