1st Line Support Contracts in the South East

First Line Support
England > South East

The median First Line Support daily rate in the South East is £165 according to job vacancies posted during the 6 months to 25 April 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
25 Apr 2024
Same period 2023 Same period 2022
Rank 161 163 162
Rank change year-on-year +2 -1 +6
Contract jobs requiring a 1st Line Support 44 54 101
As % of all contract jobs advertised in the South East 0.79% 0.93% 1.30%
As % of the Job Titles category 0.85% 0.98% 1.36%
Number of daily rates quoted 7 23 44
10th Percentile £128 - £118
25th Percentile £133 £121 £126
Median daily rate (50th Percentile) £165 £130 £150
Median % change year-on-year +26.92% -13.33% -
75th Percentile £184 £169 £185
90th Percentile £197 £275 £218
England median daily rate £140 £150 £145
% change year-on-year -6.67% +3.45% +11.54%
Number of hourly rates quoted 3 10 30
10th Percentile - £14.99 £12.21
25th Percentile £16.25 £16.75 £14.00
Median hourly rate £17.50 £18.50 £15.25
Median % change year-on-year -5.41% +21.31% +45.24%
75th Percentile £18.75 £18.75 £16.75
90th Percentile - - £20.00
England median hourly rate £16.50 £18.50 £15.00
% change year-on-year -10.81% +23.33% +25.00%

All Contract IT Job Vacancies
South East

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the South East with a recognized job title 5,153 5,511 7,437
% of contract IT jobs with a recognized job title 92.60% 94.43% 95.81%
Number of daily rates quoted 3,094 3,838 5,032
10th Percentile £213 £225 £200
25th Percentile £394 £400 £375
Median daily rate (50th Percentile) £500 £500 £488
Median % change year-on-year - +2.56% +8.33%
75th Percentile £613 £606 £588
90th Percentile £688 £700 £669
England median daily rate £525 £550 £525
% change year-on-year -4.55% +4.76% +10.53%
Number of hourly rates quoted 479 242 335
10th Percentile £12.78 £18.08 £12.24
25th Percentile £18.32 £22.16 £16.06
Median hourly rate £47.50 £48.24 £21.00
Median % change year-on-year -1.53% +129.71% -12.50%
75th Percentile £62.50 £65.45 £43.85
90th Percentile £76.86 £74.98 £60.00
England median hourly rate £35.65 £45.00 £22.50
% change year-on-year -20.78% +100.00% +0.36%

1st Line Support
Job Vacancy Trend in the South East

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for 1st Line Support in the South East

1st Line Support
Contractor Daily Rate Trend in the South East

3-month moving average daily rate quoted in jobs citing 1st Line Support in the South East.

Daily rate trend for 1st Line Support in the South East

1st Line Support
Contractor Hourly Rate Trend in the South East

3-month moving average hourly rates quoted in jobs citing 1st Line Support in the South East.

Hourly rate trend for 1st Line Support in the South East

1st Line Support
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the South East region over the 6 months to 25 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Thames Valley +31 33 £145 -3.33% 10
Berkshire +8 29 £160 +6.67% 5
Hampshire -19 6 - - 4
Surrey +16 5 £165 -23.26% 1
Oxfordshire - 4 £145 - 5
1st Line Support
England

1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the South East

For the 6 months to 25 April 2024, 1st Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region featuring 1st Line Support in the job title.

1 35 (79.55%) Microsoft
2 27 (61.36%) SLA
3 23 (52.27%) Problem-Solving
4 22 (50.00%) Service Delivery
5 16 (36.36%) Active Directory
6 14 (31.82%) Windows
6 14 (31.82%) Microsoft 365
7 11 (25.00%) Social Skills
8 8 (18.18%) Customer Service
8 8 (18.18%) Microsoft Office
9 7 (15.91%) Windows 10
10 6 (13.64%) Apple iOS
10 6 (13.64%) Retail
10 6 (13.64%) Security Cleared
10 6 (13.64%) Windows 7
10 6 (13.64%) SQL
10 6 (13.64%) CRM
10 6 (13.64%) Wi-Fi
10 6 (13.64%) Proactive Monitoring
10 6 (13.64%) Digital Signage
11 5 (11.36%) Microsoft Certification
11 5 (11.36%) A+ Certification
11 5 (11.36%) Degree
12 4 (9.09%) ITIL
13 3 (6.82%) Legal
13 3 (6.82%) Management Information System
13 3 (6.82%) Analytical Skills
13 3 (6.82%) Remote Desktop
13 3 (6.82%) Computer Science
13 3 (6.82%) MCITP

1st Line Support Skill Set
Co-occurring Skills and Capabilities in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (2.27%) Microsoft Exchange
1 1 (2.27%) SharePoint
Applications
1 8 (18.18%) Microsoft Office
2 1 (2.27%) Microsoft Excel
Business Applications
1 2 (4.55%) assyst
Cloud Services
1 14 (31.82%) Microsoft 365
2 3 (6.82%) Azure
2 3 (6.82%) WhatsApp
Communications & Networking
1 6 (13.64%) Wi-Fi
2 3 (6.82%) Remote Desktop
3 1 (2.27%) VPN
General
1 11 (25.00%) Social Skills
2 6 (13.64%) Retail
3 3 (6.82%) Analytical Skills
3 3 (6.82%) Legal
4 1 (2.27%) Public Sector
Libraries, Frameworks & Software Standards
1 2 (4.55%) OLE
2 1 (2.27%) XML
Miscellaneous
1 6 (13.64%) Digital Signage
2 3 (6.82%) Management Information System
Operating Systems
1 14 (31.82%) Windows
2 7 (15.91%) Windows 10
3 6 (13.64%) Apple iOS
3 6 (13.64%) Windows 7
Processes & Methodologies
1 23 (52.27%) Problem-Solving
2 22 (50.00%) Service Delivery
3 8 (18.18%) Customer Service
4 6 (13.64%) CRM
4 6 (13.64%) Proactive Monitoring
5 4 (9.09%) ITIL
6 3 (6.82%) Computer Science
6 3 (6.82%) Escalation Management
7 2 (4.55%) Continuous Improvement
8 1 (2.27%) Asset Management
8 1 (2.27%) Kalman Filter
8 1 (2.27%) Regulatory Compliance
8 1 (2.27%) Ticket Management
8 1 (2.27%) Time Management
Programming Languages
1 6 (13.64%) SQL
2 1 (2.27%) R
Qualifications
1 6 (13.64%) Security Cleared
2 5 (11.36%) A+ Certification
2 5 (11.36%) Degree
2 5 (11.36%) Microsoft Certification
3 3 (6.82%) MCITP
4 2 (4.55%) DBS Check
5 1 (2.27%) CCNA
5 1 (2.27%) Cisco Certification
Quality Assurance & Compliance
1 27 (61.36%) SLA
System Software
1 16 (36.36%) Active Directory
Vendors
1 35 (79.55%) Microsoft
2 2 (4.55%) ServiceNow
3 1 (2.27%) Cisco
3 1 (2.27%) Juniper
3 1 (2.27%) Remedy