Period
to 19 September 2018

The median contractor rate for a Technical Support was - per day in advertised job vacancies in Tyne and Wear during the 6 months to 19 September 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Technical Support
North East > Tyne and Wear
6 months to
19 Sep 2018
Same period 2017 Same period 2016
Rank 92 - 156
Rank change year-on-year - +156 -47
Contract jobs requiring a Technical Support 3 0 4
As % of all contract IT jobs advertised in Tyne and Wear 0.33% - 0.16%
As % of the Job Titles category 0.34% - 0.18%
Number of daily rates quoted 0 0 1
Tyne and Wear median daily rate - - £285
North East median daily rate - - £318
Number of hourly rates quoted 1 0 1
Tyne and Wear median hourly rate £15.49 - £27.00
North East median hourly rate £11.00 - £15.50

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in Tyne and Wear. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
Tyne and Wear
Contract vacancies in Tyne and Wear with a recognized job title 883 855 2,280
% of contract IT jobs with a recognized job title 96.19% 93.04% 90.40%
Number of daily rates quoted 600 584 1,549
Tyne and Wear median daily rate £390 £375 £326
Median daily rate % change year-on-year +4.00% +15.21% -18.63%
10th Percentile £225 £239 £222
90th Percentile £588 £550 £500
North East median daily rate £390 £363 £330
% change year-on-year +7.59% +9.85% -17.50%
Number of hourly rates quoted 24 53 118
Tyne and Wear median hourly rate £15.25 £24.50 £27.00
Median hourly rate % change year-on-year -37.78% -9.26% +80.00%
10th Percentile £10.04 £10.03 £10.29
90th Percentile £41.13 £45.83 £35.00
North East median hourly rate £15.00 £22.00 £27.00
% change year-on-year -31.82% -18.52% +80.00%

Technical Support
Job Vacancy Trend in Tyne and Wear

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised in Tyne and Wear.

Job vacancy trend for Technical Support in Tyne and Wear

Technical Support
Contractor Daily Rate Trend in Tyne and Wear

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Technical Support in Tyne and Wear.

Contractor daily rate trend for Technical Support in Tyne and Wear

Technical Support
Contractor Hourly Rate Trend in Tyne and Wear

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Technical Support in Tyne and Wear.

Contractor hourly rate trend for Technical Support in Tyne and Wear

Technical Support
Contract Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support within the Tyne and Wear region over the 6 months to 19 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Sunderland - 2 - - 1
Newcastle upon Tyne - 1 - - 4
Technical Support
North East

Technical Support Skill Set
Top 25 Co-occurring IT Skills in Tyne and Wear

For the 6 months to 19 September 2018, Technical Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Tyne and Wear region featuring Technical Support in the job title.

1 3 (100.00%) Microsoft
2 2 (66.67%) MCSE
2 2 (66.67%) MCSA
2 2 (66.67%) Microsoft Certification
3 1 (33.33%) Decision-Making
3 1 (33.33%) Problem-Solving
3 1 (33.33%) Service Management
3 1 (33.33%) Firewall
3 1 (33.33%) ITSM
3 1 (33.33%) BT
3 1 (33.33%) Workflow
3 1 (33.33%) Degree
3 1 (33.33%) ISO/IEC 20000
3 1 (33.33%) Security Cleared
3 1 (33.33%) ServiceNow
3 1 (33.33%) Mentoring
3 1 (33.33%) Coaching
3 1 (33.33%) Service Design
3 1 (33.33%) LAN
3 1 (33.33%) WAN
3 1 (33.33%) Active Directory
3 1 (33.33%) Citrix
3 1 (33.33%) SQL
3 1 (33.33%) Web Services
3 1 (33.33%) ITIL

Technical Support Skill Set
Co-occurring IT Skills in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Communications & Networking
1 1 (33.33%) Firewall
1 1 (33.33%) LAN
1 1 (33.33%) WAN
Libraries, Frameworks & Software Standards
1 1 (33.33%) Web Services
Processes & Methodologies
1 1 (33.33%) Coaching
1 1 (33.33%) Decision-Making
1 1 (33.33%) ITIL
1 1 (33.33%) ITSM
1 1 (33.33%) Mentoring
1 1 (33.33%) Problem-Solving
1 1 (33.33%) Service Design
1 1 (33.33%) Service Management
1 1 (33.33%) Workflow
Programming Languages
1 1 (33.33%) SQL
Qualifications
1 2 (66.67%) MCSA
1 2 (66.67%) MCSE
1 2 (66.67%) Microsoft Certification
2 1 (33.33%) Degree
2 1 (33.33%) Security Cleared
Quality Assurance & Compliance
1 1 (33.33%) ISO/IEC 20000
System Software
1 1 (33.33%) Active Directory
Vendors
1 3 (100.00%) Microsoft
2 1 (33.33%) BT
2 1 (33.33%) Citrix
2 1 (33.33%) ServiceNow