SLA Contracts in the UK excluding London

Service Level Agreement (SLA)
UK > UK excluding London

The following table provides summary statistics for contract job vacancies advertised in the UK excluding London with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 23 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
23 Apr 2024
Same period 2023 Same period 2022
Rank 84 102 98
Rank change year-on-year +18 -4 +24
Contract jobs citing SLA 504 596 844
As % of all contract jobs advertised in the UK excluding London 2.43% 2.46% 2.71%
As % of the Quality Assurance & Compliance category 15.98% 16.66% 18.73%
Number of daily rates quoted 198 318 512
10th Percentile £148 £131 £123
25th Percentile £179 £161 £156
Median daily rate (50th Percentile) £284 £241 £250
Median % change year-on-year +17.88% -3.80% -23.08%
75th Percentile £438 £448 £438
90th Percentile £582 £538 £550
UK median daily rate £330 £290 £368
% change year-on-year +13.79% -21.09% -5.77%
Number of hourly rates quoted 73 65 83
10th Percentile £11.01 £12.49 £10.85
25th Percentile £12.38 £13.29 £11.75
Median hourly rate £14.00 £18.50 £16.25
Median % change year-on-year -24.32% +13.85% +16.49%
75th Percentile £17.72 £29.30 £19.25
90th Percentile £26.15 £46.00 £35.70
UK median hourly rate £14.70 £18.50 £17.00
% change year-on-year -20.54% +8.82% +21.43%

All Quality Assurance and Compliance Skills
UK excluding London

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the UK excluding London with a requirement for quality assurance or compliance skills.

Contract vacancies with a requirement for quality assurance or compliance skills 3,154 3,577 4,506
As % of all contract IT jobs advertised in the UK excluding London 15.19% 14.76% 14.47%
Number of daily rates quoted 1,839 2,406 3,084
10th Percentile £252 £213 £201
25th Percentile £370 £363 £338
Median daily rate (50th Percentile) £493 £475 £450
Median % change year-on-year +3.79% +5.56% +5.88%
75th Percentile £588 £588 £560
90th Percentile £680 £675 £650
UK median daily rate £513 £525 £513
% change year-on-year -2.38% +2.44% +7.89%
Number of hourly rates quoted 308 188 193
10th Percentile £10.95 £12.50 £11.36
25th Percentile £12.43 £18.21 £15.00
Median hourly rate £17.72 £35.00 £21.05
Median % change year-on-year -49.37% +66.27% +0.24%
75th Percentile £43.75 £62.31 £47.40
90th Percentile £65.71 £77.50 £66.68
UK median hourly rate £20.47 £38.00 £28.50
% change year-on-year -46.13% +33.33% +35.55%

SLA
Job Vacancy Trend in the UK excluding London

Job postings citing SLA as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for SLA in the UK excluding London

SLA
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing SLA in the UK excluding London.

Daily rate trend for SLA in the UK excluding London

SLA
Daily Rate Histogram in the UK excluding London

Daily rate distribution for jobs citing SLA in the UK excluding London over the 6 months to 23 April 2024.

Daily rate histogram for SLA in the UK excluding London

SLA
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing SLA in the UK excluding London.

Hourly rate trend for SLA in the UK excluding London

SLA
Hourly Rate Histogram in the UK excluding London

Hourly rate distribution of jobs citing SLA in the UK excluding London over the 6 months to 23 April 2024.

Hourly rate histogram for SLA in the UK excluding London

SLA
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the UK excluding London region over the 6 months to 23 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
South East -6 152 £285 +20.00% 84
North of England +24 142 £504 +30.06% 103
North West +45 102 £550 +14.88% 63
South West +32 68 £275 +57.14% 31
Midlands +13 58 £240 -14.29% 59
West Midlands +21 47 £240 -26.15% 39
Yorkshire -14 39 £150 -45.45% 30
Scotland +52 35 £280 +64.71% 21
Wales +32 28 £135 -50.91% 14
East of England -35 22 £265 +10.42% 26
East Midlands +9 11 £305 +62.67% 20
North East +19 1 - - 11
SLA
UK

SLA
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (5.36%) Microsoft Exchange
2 16 (3.17%) SharePoint
3 3 (0.60%) Exchange Server 2007
3 3 (0.60%) Exchange Server 2013
3 3 (0.60%) OpenStack
3 3 (0.60%) Skype for Business
4 1 (0.20%) IIS
4 1 (0.20%) JBoss
4 1 (0.20%) Red Hat Fuse
4 1 (0.20%) Tomcat
Applications
1 89 (17.66%) Microsoft Office
2 43 (8.53%) Microsoft Excel
3 21 (4.17%) Microsoft PowerPoint
4 6 (1.19%) MS Visio
4 6 (1.19%) Spreadsheet
5 3 (0.60%) Adobe Creative Suite
Business Applications
1 4 (0.79%) Remedy ITSM
2 3 (0.60%) assyst
Cloud Services
1 72 (14.29%) Microsoft 365
2 24 (4.76%) Azure
3 17 (3.37%) OneDrive
4 9 (1.79%) Entra ID
4 9 (1.79%) Power Platform
5 7 (1.39%) AWS
6 3 (0.60%) Serverless
6 3 (0.60%) WhatsApp
7 2 (0.40%) Azure Functions
7 2 (0.40%) Azure Monitor
7 2 (0.40%) Cloud Computing
8 1 (0.20%) Amazon ECS
8 1 (0.20%) Amazon EKS
8 1 (0.20%) Dynamics 365
8 1 (0.20%) IaaS
8 1 (0.20%) Power Automate
8 1 (0.20%) PowerApps
Communications & Networking
1 37 (7.34%) LAN
2 27 (5.36%) WAN
3 26 (5.16%) VPN
4 24 (4.76%) Firewall
5 19 (3.77%) Wireless
6 17 (3.37%) Remote Desktop
7 16 (3.17%) TCP/IP
8 12 (2.38%) SAN
8 12 (2.38%) VoIP
9 9 (1.79%) Wi-Fi
10 8 (1.59%) DNS
11 7 (1.39%) Cisco ASA
11 7 (1.39%) DHCP
11 7 (1.39%) MPLS
11 7 (1.39%) Network Security
11 7 (1.39%) PSTN
12 6 (1.19%) Cisco IOS
12 6 (1.19%) Ethernet
12 6 (1.19%) Internet
12 6 (1.19%) Radio Access Network
Database & Business Intelligence
1 6 (1.19%) Power BI
2 3 (0.60%) PostgreSQL
3 2 (0.40%) GIS
3 2 (0.40%) Tableau
4 1 (0.20%) Relational Database
Development Applications
1 10 (1.98%) JIRA
2 2 (0.40%) Git
2 2 (0.40%) Mocha
3 1 (0.20%) Cypress.io
3 1 (0.20%) GoCD
3 1 (0.20%) Hudson
3 1 (0.20%) Jenkins
3 1 (0.20%) JUnit
3 1 (0.20%) Yeoman
General
1 245 (48.61%) Social Skills
2 66 (13.10%) Analytical Skills
3 63 (12.50%) Finance
4 40 (7.94%) Telecoms
5 38 (7.54%) Public Sector
6 20 (3.97%) Banking
7 17 (3.37%) Mandarin Language
8 16 (3.17%) Organisational Skills
9 15 (2.98%) Marketing
10 14 (2.78%) Billing
10 14 (2.78%) Police
11 13 (2.58%) Retail
12 12 (2.38%) Manufacturing
12 12 (2.38%) Presentation Skills
13 7 (1.39%) Electronics
14 6 (1.19%) Legal
14 6 (1.19%) Pharmaceutical
15 4 (0.79%) Financial Institution
16 3 (0.60%) Front Office
16 3 (0.60%) Law
Job Titles
1 97 (19.25%) Analyst
2 70 (13.89%) Service Analyst
3 64 (12.70%) Service Desk Analyst
4 56 (11.11%) Service Desk Agent
5 48 (9.52%) Support Engineer
6 33 (6.55%) 1st Line Support
7 31 (6.15%) IT Support
8 24 (4.76%) Technical Support
9 19 (3.77%) IT Engineer
9 19 (3.77%) Lead
10 16 (3.17%) 2nd Line Support
10 16 (3.17%) Technical Specialist
11 15 (2.98%) Data Centre Engineer
11 15 (2.98%) Operations Technician
12 14 (2.78%) Architect
12 14 (2.78%) Desktop Support
12 14 (2.78%) IT Technician
12 14 (2.78%) Network Architect
13 13 (2.58%) Support Analyst
13 13 (2.58%) Support Specialist
Libraries, Frameworks & Software Standards
1 6 (1.19%) .NET
2 3 (0.60%) Jest
2 3 (0.60%) Node.js
2 3 (0.60%) React
2 3 (0.60%) Ruby on Rails
3 2 (0.40%) HTML
3 2 (0.40%) Redux
3 2 (0.40%) Web Services
4 1 (0.20%) AngularJS
4 1 (0.20%) Apache Camel
4 1 (0.20%) Elastic Stack
4 1 (0.20%) REST
4 1 (0.20%) RESTful
4 1 (0.20%) SOAP
4 1 (0.20%) Software Packaging
4 1 (0.20%) Spring
4 1 (0.20%) Spring Boot
4 1 (0.20%) WebRTC
Miscellaneous
1 37 (7.34%) Data Centre
2 20 (3.97%) Management Information System
3 13 (2.58%) Public Cloud
4 11 (2.18%) Distributed Systems
5 10 (1.98%) CMDB
6 8 (1.59%) Video Conferencing
7 6 (1.19%) Digital Signage
7 6 (1.19%) Private Cloud
7 6 (1.19%) Self-Motivation
8 5 (0.99%) BYOD
9 4 (0.79%) CCTV
9 4 (0.79%) Driving Licence
9 4 (0.79%) Hedge funds
9 4 (0.79%) NHS
10 3 (0.60%) Blackberry
11 2 (0.40%) Analytical Mindset
11 2 (0.40%) PKI
11 2 (0.40%) Renewable Energy
11 2 (0.40%) Security Operations Centre
11 2 (0.40%) Smartphone
Operating Systems
1 132 (26.19%) Windows
2 57 (11.31%) Windows 10
3 20 (3.97%) Windows 7
4 17 (3.37%) Apple iOS
5 15 (2.98%) Unix
6 13 (2.58%) Mac OS
7 12 (2.38%) Linux
8 9 (1.79%) Mac OS X
8 9 (1.79%) Windows Server
9 8 (1.59%) Android
10 5 (0.99%) Windows Server 2016
11 3 (0.60%) Ubuntu
11 3 (0.60%) Windows Server 2019
12 1 (0.20%) Red Hat Enterprise Linux
12 1 (0.20%) Windows Server 2012
Processes & Methodologies
1 186 (36.90%) Problem-Solving
2 168 (33.33%) Customer Service
3 90 (17.86%) Service Delivery
4 83 (16.47%) ITIL
5 50 (9.92%) Agile
6 44 (8.73%) Service Management
7 38 (7.54%) Project Delivery
8 37 (7.34%) Continuous Improvement
9 34 (6.75%) Incident Management
9 34 (6.75%) Root Cause Analysis
10 32 (6.35%) Time Management
11 31 (6.15%) Customer Requirements
11 31 (6.15%) Stakeholder Management
12 30 (5.95%) Decision-Making
12 30 (5.95%) ITSM
13 29 (5.75%) Coaching
14 21 (4.17%) Customer Experience
15 20 (3.97%) Asset Management
15 20 (3.97%) Change Control
15 20 (3.97%) Roadmaps
Programming Languages
1 12 (2.38%) PowerShell
1 12 (2.38%) SQL
2 3 (0.60%) Ruby
2 3 (0.60%) VB.NET
3 2 (0.40%) C++
3 2 (0.40%) Java
3 2 (0.40%) JavaScript
3 2 (0.40%) Kusto Query Language
3 2 (0.40%) Search Processing Language
4 1 (0.20%) Python
4 1 (0.20%) TypeScript
4 1 (0.20%) VB
Qualifications
1 148 (29.37%) Security Cleared
2 96 (19.05%) SC Cleared
3 49 (9.72%) Degree
4 41 (8.13%) DV Cleared
5 26 (5.16%) BPSS Clearance
6 23 (4.56%) Cisco Certification
7 17 (3.37%) CCNP
8 16 (3.17%) CCNA
9 11 (2.18%) Microsoft Certification
10 9 (1.79%) ITIL Certification
11 8 (1.59%) MCSE
12 5 (0.99%) CCSA
12 5 (0.99%) Computer Science Degree
12 5 (0.99%) JNCIA
12 5 (0.99%) MCP
13 4 (0.79%) BC Cleared
13 4 (0.79%) MCSA
14 3 (0.60%) JNCIS
15 2 (0.40%) Server+ Certification
15 2 (0.40%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 14 (2.78%) QA
2 11 (2.18%) Disclosure Scotland
3 5 (0.99%) Accessibility
4 3 (0.60%) ISO 9001
4 3 (0.60%) ISO/IEC 20000
5 2 (0.40%) Data Quality
5 2 (0.40%) GDPR
5 2 (0.40%) NIST
6 1 (0.20%) Cyber Essentials
6 1 (0.20%) ISO/IEC 27001
System Software
1 73 (14.48%) Active Directory
2 20 (3.97%) VMware Infrastructure
3 13 (2.58%) Hyper-V
4 6 (1.19%) Virtual Machines
5 5 (0.99%) Virtual Desktop
5 5 (0.99%) vSphere
6 2 (0.40%) BitLocker
6 2 (0.40%) Firmware
6 2 (0.40%) Microsoft Virtual Server
6 2 (0.40%) Virtual Servers
7 1 (0.20%) Docker
7 1 (0.20%) KVM
7 1 (0.20%) VMware ESXi
7 1 (0.20%) VMware NSX
Systems Management
1 44 (8.73%) SCCM
2 18 (3.57%) Microsoft Intune
3 6 (1.19%) AirWatch
3 6 (1.19%) Systems Management Server (SMS)
4 5 (0.99%) WSUS
5 4 (0.79%) Active Directory Federation Services
5 4 (0.79%) Kubernetes
5 4 (0.79%) Terraform
5 4 (0.79%) WhatsUp Gold
6 2 (0.40%) Ansible
6 2 (0.40%) OPNET
6 2 (0.40%) SCOM
6 2 (0.40%) SysTrack
7 1 (0.20%) Single Sign-On
7 1 (0.20%) vRealize
Vendors
1 169 (33.53%) Microsoft
2 58 (11.51%) ServiceNow
3 37 (7.34%) Cisco
4 23 (4.56%) HP
4 23 (4.56%) VMware
5 20 (3.97%) Apple
6 13 (2.58%) Juniper
7 12 (2.38%) Dell
8 10 (1.98%) BT
9 9 (1.79%) Remedy
9 9 (1.79%) SAP
10 6 (1.19%) Citrix
10 6 (1.19%) Computacenter
10 6 (1.19%) Palo Alto
11 5 (0.99%) Blue Coat
11 5 (0.99%) CheckPoint
11 5 (0.99%) Huawei
12 4 (0.79%) Meraki
12 4 (0.79%) Nokia
13 3 (0.60%) Veeam