Customer Support Engineer Contracts

Customer Support Engineer
UK

As of 25 April 2024, there is not enough information available from job vacancies posted within the last 6 months to determine the median Customer Support Engineer daily rate in the UK.

6 months to
25 Apr 2024
Same period 2023 Same period 2022
Rank 580 716 828
Rank change year-on-year +136 +112 -
Contract jobs requiring a Customer Support Engineer 6 6 3
As % of all contract jobs advertised in the UK 0.014% 0.010% 0.003%
As % of the Job Titles category 0.015% 0.011% 0.004%
Number of daily rates quoted 0 3 2
10th Percentile - - £124
25th Percentile - £181 £126
Median daily rate (50th Percentile) - £188 £133
Median % change year-on-year - +41.51% -
75th Percentile - £254 £141
90th Percentile - £291 £143
UK excluding London median daily rate - - £133
Number of hourly rates quoted 1 3 0
10th Percentile - £24.70 -
25th Percentile £180.25 £35.13 -
Median hourly rate £184.50 £55.00 -
Median % change year-on-year +235.45% - -
75th Percentile £188.75 £57.50 -
90th Percentile - - -
UK excluding London median hourly rate - £36.75 -

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 40,482 56,783 84,604
% of contract IT jobs with a recognized job title 92.77% 94.58% 95.49%
Number of daily rates quoted 26,407 39,621 59,331
10th Percentile £275 £313 £313
25th Percentile £408 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +10.53%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £725
UK excluding London median daily rate £490 £500 £475
% change year-on-year -2.00% +5.26% +11.76%
Number of hourly rates quoted 2,642 1,607 2,111
10th Percentile £12.86 £14.28 £12.50
25th Percentile £16.30 £19.45 £15.50
Median hourly rate £35.68 £45.00 £23.00
Median % change year-on-year -20.71% +95.65% +1.41%
75th Percentile £60.00 £65.75 £48.75
90th Percentile £72.50 £75.60 £63.00
UK excluding London median hourly rate £37.50 £42.50 £19.50
% change year-on-year -11.76% +117.95% +2.63%

Customer Support Engineer
Job Vacancy Trend

Job postings that featured Customer Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Customer Support Engineer in the UK

Customer Support Engineer
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Customer Support Engineer.

Daily rate trend for Customer Support Engineer in the UK

Customer Support Engineer
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Customer Support Engineer.

Hourly rate trend for Customer Support Engineer in the UK

Customer Support Engineer
Top 4 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Support Engineer within the UK over the 6 months to 25 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +118 3 - - 16
London +106 3 - - 2
UK excluding London +71 3 - - 18
Northern Ireland - 3 - - 2

Customer Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 25 April 2024, Customer Support Engineer contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Customer Support Engineer in the job title.

1 4 (66.67%) Incident Management
1 4 (66.67%) Microsoft
1 4 (66.67%) SharePoint
2 3 (50.00%) Active Directory
2 3 (50.00%) Microsoft 365
3 2 (33.33%) Customer Service
3 2 (33.33%) Cloud Security
3 2 (33.33%) Skype for Business
3 2 (33.33%) Mentoring
3 2 (33.33%) Coaching
3 2 (33.33%) Public Sector
3 2 (33.33%) Data Protection Act
3 2 (33.33%) Digital Marketing
3 2 (33.33%) Data Protection
3 2 (33.33%) PowerShell
3 2 (33.33%) Azure
3 2 (33.33%) Skype
3 2 (33.33%) Entra ID
3 2 (33.33%) Electronics
3 2 (33.33%) Telecoms
3 2 (33.33%) Finance
3 2 (33.33%) Manufacturing
3 2 (33.33%) Marketing
3 2 (33.33%) Programme Management
3 2 (33.33%) Microsoft Exchange
3 2 (33.33%) DNS
3 2 (33.33%) Business Intelligence
3 2 (33.33%) SAP
3 2 (33.33%) CSS
4 1 (16.67%) XML

Customer Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (66.67%) SharePoint
2 2 (33.33%) Microsoft Exchange
2 2 (33.33%) Skype for Business
Cloud Services
1 3 (50.00%) Microsoft 365
2 2 (33.33%) Azure
2 2 (33.33%) Entra ID
Communications & Networking
1 2 (33.33%) DNS
1 2 (33.33%) Skype
2 1 (16.67%) HTTP
2 1 (16.67%) Network Security
2 1 (16.67%) TCP/IP
General
1 2 (33.33%) Electronics
1 2 (33.33%) Finance
1 2 (33.33%) Manufacturing
1 2 (33.33%) Marketing
1 2 (33.33%) Public Sector
1 2 (33.33%) Telecoms
2 1 (16.67%) Social Skills
Libraries, Frameworks & Software Standards
1 2 (33.33%) CSS
2 1 (16.67%) XML
Miscellaneous
1 2 (33.33%) Data Protection Act
2 1 (16.67%) Enterprise Cloud
Operating Systems
1 1 (16.67%) Linux
1 1 (16.67%) Windows
1 1 (16.67%) Windows Server
Processes & Methodologies
1 4 (66.67%) Incident Management
2 2 (33.33%) Business Intelligence
2 2 (33.33%) Cloud Security
2 2 (33.33%) Coaching
2 2 (33.33%) Customer Service
2 2 (33.33%) Data Protection
2 2 (33.33%) Digital Marketing
2 2 (33.33%) Mentoring
2 2 (33.33%) Programme Management
3 1 (16.67%) Analytics
3 1 (16.67%) Application Security
3 1 (16.67%) CRM
3 1 (16.67%) Customer Experience
3 1 (16.67%) Cybersecurity
3 1 (16.67%) Data Loss Prevention
3 1 (16.67%) Migration
3 1 (16.67%) Problem-Solving
Programming Languages
1 2 (33.33%) PowerShell
2 1 (16.67%) Bash
2 1 (16.67%) Java
2 1 (16.67%) JavaScript
2 1 (16.67%) Korn
2 1 (16.67%) Python
2 1 (16.67%) Shell Script
2 1 (16.67%) tcsh
Qualifications
1 1 (16.67%) Degree
1 1 (16.67%) MCSD
1 1 (16.67%) MCSE
1 1 (16.67%) Microsoft Certification
System Software
1 3 (50.00%) Active Directory
2 1 (16.67%) NFS
Systems Management
1 1 (16.67%) Active Directory Federation Services
1 1 (16.67%) systemd
Vendors
1 4 (66.67%) Microsoft
2 2 (33.33%) SAP