Period
to 19 April 2018

The following table provides summary statistics for contract job vacancies with a requirement for ITIL V3 skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL V3 over the 6 months to 19 April 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ITIL Version 3
UK
6 months to
19 Apr 2018
Same period 2017 Same period 2016
Rank 357 281 275
Rank change year-on-year -76 -6 -14
Contract jobs citing ITIL V3 696 808 968
As % of all contract IT jobs advertised in the UK 0.69% 0.87% 0.91%
As % of the Processes & Methodologies category 0.80% 1.03% 1.08%
Number of daily rates quoted 441 508 632
UK median daily rate £410 £450 £403
Median daily rate % change year-on-year -8.89% +11.80% +13.78%
10th Percentile £220 £208 £225
90th Percentile £550 £625 £575
UK excluding London median daily rate £400 £413 £390
% change year-on-year -3.03% +5.77% +11.91%
Number of hourly rates quoted 44 21 19
UK median hourly rate £15.75 £16.00 £23.00
Median hourly rate % change year-on-year -1.56% -30.43% +33.41%
10th Percentile £8.39 £10.80 £19.40
90th Percentile £31.50 £23.00 £42.94
UK excluding London median hourly rate £13.00 £15.00 £23.00
% change year-on-year -13.33% -34.78% -15.33%

ITIL V3 is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 86,568 78,196 89,330
As % of all contract IT jobs advertised in the UK 85.62% 84.38% 83.68%
Number of daily rates quoted 57,177 51,470 58,297
UK median daily rate £450 £438 £425
Median daily rate % change year-on-year +2.86% +2.94% +6.25%
10th Percentile £299 £270 £263
90th Percentile £638 £620 £606
UK excluding London median daily rate £420 £400 £395
% change year-on-year +5.00% +1.27% +5.33%
Number of hourly rates quoted 2,215 2,127 2,465
UK median hourly rate £22.50 £25.00 £24.85
Median hourly rate % change year-on-year -10.00% +0.60% +23.11%
10th Percentile £11.25 £11.39 £11.50
90th Percentile £50.25 £51.25 £50.00
UK excluding London median hourly rate £21.33 £25.00 £25.00
% change year-on-year -14.70% - +15.93%

ITIL V3
Job Vacancy Trend

Job postings citing ITIL V3 as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL V3 in the UK

ITIL V3
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITIL V3.

Contractor daily rate trend for ITIL V3 in the UK

ITIL V3
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ITIL V3 over the 6 months to 19 April 2018.

Contractor daily rate histogram for ITIL V3 in the UK

ITIL V3
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITIL V3.

Contractor hourly rate trend for ITIL V3 in the UK

ITIL V3
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ITIL V3 over the 6 months to 19 April 2018.

Contractor hourly rate histogram for ITIL V3 in the UK

ITIL V3
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL V3 within the UK over the 6 months to 19 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -68 641 £413 -8.33% 129
UK excluding London -18 515 £400 -3.03% 110
South East -66 194 £413 -10.65% 27
London -84 174 £425 -10.53% 36
North of England +27 124 £413 -8.33% 31
Midlands +6 95 £440 +39.68% 25
West Midlands +10 77 £445 +73.66% 13
North East +50 52 £400 -22.89% 1
Yorkshire +19 39 £425 +17.24% 10
North West -36 34 £425 -5.56% 20
Scotland -31 32 £350 -6.04% 16
South West -6 30 £355 -8.39% 3
East of England +4 24 £325 - 7
East Midlands -26 18 £425 +6.25% 12
Wales -22 11 £300 -7.69% 1
Northern Ireland - 6 £350 -

For the 6 months to 19 April 2018, IT contractor jobs citing ITIL V3 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ITIL V3.

1 696 (100.00%) ITIL
2 277 (39.80%) Service Management
3 228 (32.76%) Windows
4 180 (25.86%) Microsoft
5 165 (23.71%) Change Management
6 156 (22.41%) Active Directory
7 154 (22.13%) Security Cleared
8 141 (20.26%) Analytical Skills
9 136 (19.54%) SC Cleared
10 133 (19.11%) ITSM
11 125 (17.96%) Service Delivery
12 113 (16.24%) Agile Software Development
13 112 (16.09%) Problem-Solving
14 106 (15.23%) Cisco
15 105 (15.09%) VMware
16 99 (14.22%) Project Management
17 96 (13.79%) ServiceNow
18 87 (12.50%) Microsoft Office
19 86 (12.36%) Service Design
20 85 (12.21%) Microsoft Certification
21 84 (12.07%) SLA
21 84 (12.07%) Firewall
22 83 (11.93%) VMware Infrastructure
23 81 (11.64%) PRINCE2
24 80 (11.49%) Windows Server
25 79 (11.35%) HP
26 77 (11.06%) Management Information System
26 77 (11.06%) Finance
27 76 (10.92%) Linux
28 73 (10.49%) Incident Management

ITIL V3
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 54 (7.76%) MS Exchange
2 48 (6.90%) SharePoint
3 34 (4.89%) Skype for Business
4 23 (3.30%) Exchange Server 2010
5 16 (2.30%) IIS
6 9 (1.29%) Exchange Server 2013
7 8 (1.15%) Confluence
8 7 (1.01%) Apache
9 6 (0.86%) NetWeaver
10 5 (0.72%) WordPress
11 3 (0.43%) BizTalk Server
11 3 (0.43%) CMS
11 3 (0.43%) JBoss
11 3 (0.43%) Oracle SOA Suite
11 3 (0.43%) Tomcat
12 2 (0.29%) CloudStack
12 2 (0.29%) FileNet
12 2 (0.29%) IBM Domino
12 2 (0.29%) OpenStack
12 2 (0.29%) WebSphere Application Server
Applications
1 87 (12.50%) Microsoft Office
2 32 (4.60%) Microsoft Excel
2 32 (4.60%) MS Visio
3 17 (2.44%) Microsoft PowerPoint
4 8 (1.15%) Microsoft Project
5 1 (0.14%) Adobe Creative Suite
5 1 (0.14%) InfoPath
5 1 (0.14%) Spreadsheet
Business Applications
1 26 (3.74%) Remedy ITSM
2 13 (1.87%) assyst
3 7 (1.01%) Dynamics GP
4 6 (0.86%) Dynamics CRM
5 5 (0.72%) SAP Oil and Gas
6 3 (0.43%) Dynamics AX
6 3 (0.43%) Oracle Applications
6 3 (0.43%) Servitor
7 2 (0.29%) Remedy AR System
8 1 (0.14%) ION MarketView
8 1 (0.14%) Oracle EBS R12
8 1 (0.14%) RMDS
8 1 (0.14%) SAP CO
8 1 (0.14%) SAP FI
8 1 (0.14%) SAP FI/CO
Cloud Services
1 63 (9.05%) Office 365
2 55 (7.90%) Microsoft Azure
3 47 (6.75%) Amazon AWS
4 33 (4.74%) IaaS
5 31 (4.45%) SaaS
6 29 (4.17%) PaaS
7 8 (1.15%) Mimecast
8 5 (0.72%) Amazon CloudWatch
9 4 (0.57%) Amazon EC2
9 4 (0.57%) Google Cloud Platform
9 4 (0.57%) Virtual Private Cloud
10 3 (0.43%) Cloud Computing
10 3 (0.43%) G Suite
11 2 (0.29%) Azure Active Directory
11 2 (0.29%) Yammer
12 1 (0.14%) Datadog
12 1 (0.14%) Slack
Communications & Networking
1 84 (12.07%) Firewall
2 45 (6.47%) WAN
3 43 (6.18%) VPN
4 42 (6.03%) Wireless
5 36 (5.17%) DNS
6 33 (4.74%) TCP/IP
7 29 (4.17%) LAN
8 27 (3.88%) Cisco ASA
8 27 (3.88%) Internet
9 23 (3.30%) DHCP
9 23 (3.30%) IPsec
10 22 (3.16%) Skype
11 20 (2.87%) BIG-IP
12 18 (2.59%) Unified Communications
13 17 (2.44%) BGP
13 17 (2.44%) OSPF
13 17 (2.44%) SAN
14 15 (2.16%) F5 BIG-IP LTM
14 15 (2.16%) VoIP
15 14 (2.01%) Network Security
Database & Business Intelligence
1 31 (4.45%) SQL Server
2 11 (1.58%) SQL Server 2008
3 9 (1.29%) Relational Database
4 8 (1.15%) Oracle Database
5 7 (1.01%) SQL Server 2012
6 6 (0.86%) Big Data
7 5 (0.72%) MongoDB
7 5 (0.72%) PostgreSQL
8 4 (0.57%) Hadoop
8 4 (0.57%) MySQL
8 4 (0.57%) SQL Server 2016
9 3 (0.43%) BusinessObjects
9 3 (0.43%) SQL Server 2005
10 2 (0.29%) NoSQL
10 2 (0.29%) Redis
10 2 (0.29%) SQL Server 2014
11 1 (0.14%) DB2
11 1 (0.14%) GIS
11 1 (0.14%) OLAP
11 1 (0.14%) SAP HANA
Development Applications
1 9 (1.29%) JIRA
2 8 (1.15%) Jenkins
3 7 (1.01%) Git (software)
4 6 (0.86%) Selenium
5 4 (0.57%) GCC
5 4 (0.57%) VSS/SourceSafe
6 3 (0.43%) Visual Studio
7 2 (0.29%) Team Foundation Server
8 1 (0.14%) Visual Studio Team System
General
1 77 (11.06%) Finance
2 50 (7.18%) Telecoms
3 25 (3.59%) Banking
4 22 (3.16%) Retail
5 9 (1.29%) Billing
5 9 (1.29%) Legal
6 5 (0.72%) Local Government
6 5 (0.72%) Marketing
7 4 (0.57%) Automotive
7 4 (0.57%) Manufacturing
7 4 (0.57%) Spanish Language
8 3 (0.43%) Advertising
8 3 (0.43%) Investment Banking
9 2 (0.29%) Financial Institution
9 2 (0.29%) Italian Language
10 1 (0.14%) Back Office
10 1 (0.14%) French Language
10 1 (0.14%) Law
10 1 (0.14%) Military
10 1 (0.14%) Retail Banking
Job Titles
1 124 (17.82%) Analyst
2 89 (12.79%) Service Manager
3 81 (11.64%) Architect
4 46 (6.61%) Transition Manager
5 39 (5.60%) Service Transition Manager
6 38 (5.46%) Service Analyst
7 34 (4.89%) Consultant
7 34 (4.89%) Network Engineer
7 34 (4.89%) Service Architect
8 32 (4.60%) Support Engineer
9 27 (3.88%) Team Leader
10 22 (3.16%) Delivery Manager
10 22 (3.16%) ITIL Manager
10 22 (3.16%) Service Desk Analyst
11 21 (3.02%) Infrastructure Engineer
11 21 (3.02%) Services Delivery Manager
12 20 (2.87%) Developer
12 20 (2.87%) Support Analyst
13 19 (2.73%) IT Manager
14 18 (2.59%) Project Manager
Libraries, Frameworks & Software Standards
1 35 (5.03%) Web Services
2 15 (2.16%) ISPF
3 14 (2.01%) LDAP
4 11 (1.58%) .NET
5 6 (0.86%) SAP Basis
5 6 (0.86%) SOAP
6 5 (0.72%) REST
6 5 (0.72%) SAML
6 5 (0.72%) XML
7 4 (0.57%) AngularJS
7 4 (0.57%) J2EE
8 3 (0.43%) Elastic Stack
8 3 (0.43%) HTML
9 2 (0.29%) 802.1X
9 2 (0.29%) ActiveMQ
9 2 (0.29%) CSS
9 2 (0.29%) jQuery
9 2 (0.29%) LAPP Stack
9 2 (0.29%) Middleware
9 2 (0.29%) Spring Boot
Miscellaneous
1 141 (20.26%) Analytical Skills
2 77 (11.06%) Management Information System
3 44 (6.32%) Data Centre
4 27 (3.88%) Self-Motivation
5 25 (3.59%) Computer Science
6 24 (3.45%) CMDB
7 18 (2.59%) Virtual Team
8 15 (2.16%) VSAM
9 14 (2.01%) Video Conferencing
10 13 (1.87%) Clustering
11 12 (1.72%) Enterprise Cloud
11 12 (1.72%) Greenfield Project
12 9 (1.29%) Enterprise Software
12 9 (1.29%) PKI
12 9 (1.29%) Public Cloud
13 6 (0.86%) iPad
13 6 (0.86%) PMI
13 6 (0.86%) Security Operations Centre
13 6 (0.86%) Web 2.0
14 5 (0.72%) NHS
Operating Systems
1 228 (32.76%) Windows
2 80 (11.49%) Windows Server
3 76 (10.92%) Linux
4 66 (9.48%) Windows Server 2012
5 57 (8.19%) Windows Server 2008
6 54 (7.76%) Windows 7
7 39 (5.60%) Unix
8 34 (4.89%) Windows 10
9 33 (4.74%) Red Hat Enterprise Linux
10 24 (3.45%) Windows Server 2003
11 21 (3.02%) Solaris
11 21 (3.02%) VMS
12 19 (2.73%) AIX
13 16 (2.30%) HPUX
13 16 (2.30%) Windows 2000 Server
14 15 (2.16%) MVS
15 14 (2.01%) VME
16 10 (1.44%) Windows 2000
17 7 (1.01%) Apple iOS
17 7 (1.01%) Windows 8
Processes & Methodologies
1 696 (100.00%) ITIL
2 277 (39.80%) Service Management
3 165 (23.71%) Change Management
4 133 (19.11%) ITSM
5 125 (17.96%) Service Delivery
6 113 (16.24%) Agile Software Development
7 112 (16.09%) Problem-Solving
8 99 (14.22%) Project Management
9 86 (12.36%) Service Design
10 81 (11.64%) PRINCE2
11 73 (10.49%) Incident Management
12 66 (9.48%) Problem Management
13 52 (7.47%) Configuration Management
14 48 (6.90%) Stakeholder Management
15 45 (6.47%) Release Management
16 40 (5.75%) TOGAF
17 38 (5.46%) Operational Acceptance Criteria
18 36 (5.17%) Decision-Making
19 32 (4.60%) Virtual Environments
20 31 (4.45%) Data Management
Programming Languages
1 62 (8.91%) PowerShell
2 40 (5.75%) SQL
3 22 (3.16%) Shell Script
4 20 (2.87%) C
5 15 (2.16%) JavaScript
5 15 (2.16%) JCL
6 13 (1.87%) Java
7 8 (1.15%) Python
8 6 (0.86%) Bash Shell
8 6 (0.86%) C#
8 6 (0.86%) Perl
9 4 (0.57%) T-SQL
10 3 (0.43%) PHP
11 2 (0.29%) Ruby
12 1 (0.14%) ABAP
12 1 (0.14%) C++
12 1 (0.14%) PL/SQL
12 1 (0.14%) VB
12 1 (0.14%) VBScript
12 1 (0.14%) XPath
Qualifications
1 154 (22.13%) Security Cleared
2 136 (19.54%) SC Cleared
3 85 (12.21%) Microsoft Certification
4 71 (10.20%) Degree
5 58 (8.33%) Cisco Certification
6 41 (5.89%) MCSE
7 38 (5.46%) DV Cleared
8 34 (4.89%) CCNP
9 27 (3.88%) CCNA
9 27 (3.88%) MCP
10 21 (3.02%) MCSA
11 16 (2.30%) ITIL Certification
11 16 (2.30%) MCITP
12 13 (1.87%) PMI Certification
12 13 (1.87%) PMP
12 13 (1.87%) VMware Certified Professional (VCP)
13 12 (1.72%) CISSP
14 8 (1.15%) CISA
14 8 (1.15%) CISM
15 7 (1.01%) BPSS Clearance
Quality Assurance & Compliance
1 84 (12.07%) SLA
2 29 (4.17%) ISO/IEC 20000
3 16 (2.30%) ISO/IEC 27001
3 16 (2.30%) QA
4 12 (1.72%) GDPR
5 9 (1.29%) PMO
6 8 (1.15%) ISO 9001
7 7 (1.01%) COBIT
7 7 (1.01%) Sarbanes-Oxley
8 5 (0.72%) Data Quality
9 2 (0.29%) Cyber Essentials
9 2 (0.29%) Cyber Essentials PLUS
9 2 (0.29%) Disclosure Scotland
9 2 (0.29%) GAAP
9 2 (0.29%) PMBOK
10 1 (0.14%) GMP
10 1 (0.14%) HMG Security Policy Framework
10 1 (0.14%) IFRS
10 1 (0.14%) ISO 22301
10 1 (0.14%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 156 (22.41%) Active Directory
2 83 (11.93%) VMware Infrastructure
3 49 (7.04%) Hyper-V
4 18 (2.59%) vSphere
4 18 (2.59%) XenApp
5 16 (2.30%) Tivoli Workload Scheduler
6 15 (2.16%) Job Entry Subsystem
6 15 (2.16%) RACF
7 13 (1.87%) VMware Workstation
8 8 (1.15%) Docker
9 7 (1.01%) XenDesktop
10 6 (0.86%) Terminal Services
10 6 (0.86%) Virtual Machines
11 5 (0.72%) NFS
11 5 (0.72%) VMware ESXi
12 4 (0.57%) Citrix Presentation Server
12 4 (0.57%) ProxySG
13 3 (0.43%) BitLocker
13 3 (0.43%) Microsoft App-V
13 3 (0.43%) Virtual Desktop
Systems Management
1 52 (7.47%) SCCM
2 24 (3.45%) SCOM
3 17 (2.44%) Tivoli
4 16 (2.30%) Tivoli Storage Manager
5 15 (2.16%) Single Sign-On
5 15 (2.16%) Tivoli Monitoring
6 13 (1.87%) OVSD
7 11 (1.58%) Ansible
8 10 (1.44%) FortiGate
8 10 (1.44%) NetBackup
9 8 (1.15%) McAfee ePO
9 8 (1.15%) Symantec Enterprise Vault
10 7 (1.01%) AirWatch
10 7 (1.01%) Backup Exec
10 7 (1.01%) SCSM
11 6 (0.86%) Cisco CUCM
11 6 (0.86%) Microsoft Clustering
11 6 (0.86%) Systems Management Server (SMS)
12 5 (0.72%) Cisco UCCE
12 5 (0.72%) Netcool
Vendors
1 180 (25.86%) Microsoft
2 106 (15.23%) Cisco
3 105 (15.09%) VMware
4 96 (13.79%) ServiceNow
5 79 (11.35%) HP
6 61 (8.76%) Citrix
7 54 (7.76%) BMC
8 40 (5.75%) F5
9 34 (4.89%) Red Hat
10 32 (4.60%) Remedy
11 29 (4.17%) CheckPoint
11 29 (4.17%) Palo Alto
12 28 (4.02%) McAfee
13 26 (3.74%) NetApp
14 25 (3.59%) Juniper
15 22 (3.16%) Symantec
16 19 (2.73%) Aruba
16 19 (2.73%) Oracle
17 17 (2.44%) Capita
18 15 (2.16%) SAP