Period
to 25 August 2019

The following table provides summary statistics for contract job vacancies with a requirement for ITIL V3 skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL V3 over the 6 months to 25 August 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ITIL Version 3
UK
6 months to
25 Aug 2019
Same period 2018 Same period 2017
Rank 422 353 335
Rank change year-on-year -69 -18 -69
Contract jobs citing ITIL V3 501 762 722
As % of all contract IT jobs advertised in the UK 0.56% 0.74% 0.75%
As % of the Processes & Methodologies category 0.64% 0.85% 0.87%
Number of daily rates quoted 288 484 483
UK median daily rate £425 £413 £400
Median daily rate % change year-on-year +3.03% +3.13% -4.76%
10th Percentile £203 £205 £150
90th Percentile £569 £544 £588
UK excluding London median daily rate £400 £396 £393
% change year-on-year +0.95% +0.83% +4.80%
Number of hourly rates quoted 17 65 26
UK median hourly rate £21.00 £15.00 £16.50
Median hourly rate % change year-on-year +40.00% -9.09% -17.50%
10th Percentile £13.56 £11.35 £11.35
90th Percentile £27.40 £33.60 £38.13
UK excluding London median hourly rate £18.63 £14.00 £16.00
% change year-on-year +33.04% -12.50% -40.74%

ITIL V3 is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 77,876 89,341 83,437
As % of all contract IT jobs advertised in the UK 86.98% 86.80% 86.11%
Number of daily rates quoted 51,132 58,875 54,639
UK median daily rate £475 £450 £450
Median daily rate % change year-on-year +5.56% - +5.88%
10th Percentile £300 £300 £275
90th Percentile £650 £638 £625
UK excluding London median daily rate £438 £425 £400
% change year-on-year +2.94% +6.25% -
Number of hourly rates quoted 2,259 2,434 2,107
UK median hourly rate £24.00 £21.00 £24.00
Median hourly rate % change year-on-year +14.29% -12.50% +4.35%
10th Percentile £11.80 £11.17 £11.33
90th Percentile £53.75 £50.00 £50.00
UK excluding London median hourly rate £23.75 £20.00 £24.00
% change year-on-year +18.75% -16.67% -

ITIL V3
Job Vacancy Trend

Job postings citing ITIL V3 as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL V3 in the UK

ITIL V3
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITIL V3.

Contractor daily rate trend for ITIL V3 in the UK

ITIL V3
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ITIL V3 over the 6 months to 25 August 2019.

Contractor daily rate histogram for ITIL V3 in the UK

ITIL V3
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITIL V3.

Contractor hourly rate trend for ITIL V3 in the UK

ITIL V3
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ITIL V3 over the 6 months to 25 August 2019.

Contractor hourly rate histogram for ITIL V3 in the UK

ITIL V3
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL V3 within the UK over the 6 months to 25 August 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -45 469 £425 +1.19% 127
UK excluding London -90 329 £400 +0.95% 102
London +49 163 £475 +5.56% 27
South East -77 90 £440 +5.14% 25
South West -8 73 £425 +30.77% 26
Midlands +9 65 £310 -15.07% 15
North of England +17 59 £380 -5.00% 29
East Midlands +51 34 £286 -10.20% 5
North West +1 32 £400 +10.91% 16
West Midlands -29 30 £425 +9.68% 10
Yorkshire +29 21 £400 -5.88% 13
Scotland -13 20 £375 - 1
East of England -8 15 £425 +4.23% 5
North East +26 8 £380 -45.71%
Wales +4 6 £585 +14.15% 1
Northern Ireland +2 2 £251 -61.35%

For the 6 months to 25 August 2019, IT contractor jobs citing ITIL V3 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ITIL V3.

1 501 (100.00%) ITIL
2 193 (38.52%) Service Management
3 150 (29.94%) Windows
4 139 (27.74%) Microsoft
5 133 (26.55%) ITSM
6 123 (24.55%) Active Directory
7 122 (24.35%) Security Cleared
8 106 (21.16%) Service Delivery
9 101 (20.16%) Finance
10 85 (16.97%) PowerShell
11 79 (15.77%) Analytical Skills
12 78 (15.57%) SC Cleared
13 68 (13.57%) Windows Server
14 67 (13.37%) Azure
14 67 (13.37%) SCCM
14 67 (13.37%) Agile Software Development
15 63 (12.57%) Windows Server 2012
16 59 (11.78%) Office 365
16 59 (11.78%) VMware
16 59 (11.78%) SLA
17 58 (11.58%) Cisco
17 58 (11.58%) DV Cleared
18 57 (11.38%) ServiceNow
18 57 (11.38%) Public Sector
19 56 (11.18%) Change Management
20 54 (10.78%) Citrix
21 53 (10.58%) Microsoft Certification
22 49 (9.78%) Project Management
22 49 (9.78%) Windows 10
23 46 (9.18%) Service Design

ITIL V3
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 44 (8.78%) SharePoint
2 25 (4.99%) MS Exchange
3 24 (4.79%) IIS
4 11 (2.20%) Exchange Server 2013
4 11 (2.20%) Skype for Business
5 10 (2.00%) Exchange Server 2010
6 7 (1.40%) SharePoint 2010
6 7 (1.40%) SharePoint 2013
7 6 (1.20%) Apache
7 6 (1.20%) Confluence
8 5 (1.00%) Exchange Server 2007
8 5 (1.00%) Tomcat
9 3 (0.60%) Blackberry Enterprise Server
9 3 (0.60%) CMS
9 3 (0.60%) Exchange Server 2003
9 3 (0.60%) IBM Notes
9 3 (0.60%) Oracle SOA Suite
10 2 (0.40%) SAS
10 2 (0.40%) WildFly
11 1 (0.20%) Documentum
Applications
1 38 (7.58%) Microsoft Office
2 22 (4.39%) MS Visio
3 16 (3.19%) Microsoft PowerPoint
4 14 (2.79%) Microsoft Excel
5 4 (0.80%) Microsoft Project
6 1 (0.20%) Acrobat
6 1 (0.20%) SPSS
Business Applications
1 32 (6.39%) Remedy ITSM
2 5 (1.00%) Dynamics CRM
3 3 (0.60%) Sparx Enterprise Architect
3 3 (0.60%) Unit4 Business World
4 2 (0.40%) Oracle Applications
5 1 (0.20%) Cognos Business Intelligence
5 1 (0.20%) Maximo
Cloud Services
1 67 (13.37%) Azure
2 59 (11.78%) Office 365
3 35 (6.99%) AWS
4 16 (3.19%) OneDrive
5 8 (1.60%) IaaS
5 8 (1.60%) PaaS
6 7 (1.40%) Power Platform
7 5 (1.00%) Cloud Computing
7 5 (1.00%) Dynamics 365
7 5 (1.00%) PowerApps
7 5 (1.00%) SaaS
8 4 (0.80%) Azure Active Directory
9 3 (0.60%) Amazon CloudWatch
9 3 (0.60%) Azure Stack
10 1 (0.20%) GCP
Communications & Networking
1 44 (8.78%) Firewall
2 33 (6.59%) DNS
3 32 (6.39%) Network Security
4 29 (5.79%) LAN
5 22 (4.39%) Skype
5 22 (4.39%) VPN
6 21 (4.19%) DHCP
7 20 (3.99%) WAN
8 19 (3.79%) Internet
9 17 (3.39%) Wireless
10 14 (2.79%) TCP/IP
11 12 (2.40%) Cisco ASA
12 10 (2.00%) Remote Desktop
13 9 (1.80%) Intrusion Detection
14 8 (1.60%) SAN
14 8 (1.60%) VoIP
15 7 (1.40%) BGP
15 7 (1.40%) Cisco Nexus
15 7 (1.40%) iSCSI
15 7 (1.40%) OSPF
Database & Business Intelligence
1 40 (7.98%) SQL Server
2 12 (2.40%) Relational Database
3 10 (2.00%) SQL Server Integration Services
4 8 (1.60%) SQL Server Reporting Services
5 7 (1.40%) SQL Server Analysis Services
6 5 (1.00%) Data Warehouse
6 5 (1.00%) SQL Server 2012
6 5 (1.00%) SQL Server 2016
7 4 (0.80%) MySQL
8 3 (0.60%) Crystal Reports
8 3 (0.60%) Power BI
8 3 (0.60%) SQL Server 2008
9 2 (0.40%) PostgreSQL
10 1 (0.20%) Azure SQL Database
10 1 (0.20%) Big Data
10 1 (0.20%) Hadoop
10 1 (0.20%) InterSystems Cache
10 1 (0.20%) MariaDB
10 1 (0.20%) Oracle Reports
10 1 (0.20%) SQL Server 2005
Development Applications
1 15 (2.99%) JIRA
2 10 (2.00%) Team Foundation Server
3 5 (1.00%) MSI
4 3 (0.60%) Rational DOORS
4 3 (0.60%) Selenium
4 3 (0.60%) SpecFlow
5 1 (0.20%) Atlassian Bamboo
5 1 (0.20%) Hudson
5 1 (0.20%) Jenkins
5 1 (0.20%) SonarQube
5 1 (0.20%) Visual Studio
General
1 101 (20.16%) Finance
2 57 (11.38%) Public Sector
3 20 (3.99%) Telecoms
4 15 (2.99%) Legal
5 14 (2.79%) Banking
6 10 (2.00%) Manufacturing
7 8 (1.60%) Retail
8 7 (1.40%) Military
9 6 (1.20%) Billing
9 6 (1.20%) Games
9 6 (1.20%) Marketing
10 4 (0.80%) Electronics
10 4 (0.80%) Financial Institution
10 4 (0.80%) Law
11 3 (0.60%) Dutch Language
11 3 (0.60%) Investment Banking
11 3 (0.60%) Local Government
12 2 (0.40%) Aerospace
12 2 (0.40%) Back Office
12 2 (0.40%) Multimedia
Job Titles
1 89 (17.76%) Analyst
2 59 (11.78%) Service Manager
3 51 (10.18%) Architect
4 34 (6.79%) Delivery Manager
5 29 (5.79%) Developer
6 25 (4.99%) Service Analyst
7 24 (4.79%) Infrastructure Engineer
7 24 (4.79%) Service Architect
8 22 (4.39%) Service Delivery Manager
8 22 (4.39%) ServiceNow Developer
9 21 (4.19%) Support Analyst
9 21 (4.19%) Support Engineer
10 20 (3.99%) Consultant
10 20 (3.99%) IT Support
11 18 (3.59%) Business Analyst
11 18 (3.59%) IT Analyst
12 16 (3.19%) Network Engineer
13 15 (2.99%) Administrator
13 15 (2.99%) Service Transition Manager
13 15 (2.99%) Transition Manager
Libraries, Frameworks & Software Standards
1 28 (5.59%) Web Services
2 18 (3.59%) XML
3 12 (2.40%) LDAP
3 12 (2.40%) SAML
4 11 (2.20%) HTML
5 9 (1.80%) Software Packaging
6 6 (1.20%) .NET
7 4 (0.80%) .NET Framework
8 3 (0.60%) JSON
9 2 (0.40%) J2EE
9 2 (0.40%) JFC
9 2 (0.40%) JSP
9 2 (0.40%) LAMP
9 2 (0.40%) RESTful
9 2 (0.40%) X-Windows
10 1 (0.20%) 802.1X
10 1 (0.20%) CSS
10 1 (0.20%) Elastic Stack
10 1 (0.20%) Middleware
10 1 (0.20%) ODBC
Miscellaneous
1 79 (15.77%) Analytical Skills
2 40 (7.98%) Data Centre
3 31 (6.19%) Self-Motivation
4 24 (4.79%) CMDB
5 20 (3.99%) Management Information System
6 15 (2.99%) User Experience
7 10 (2.00%) Hybrid Cloud
8 9 (1.80%) Public Cloud
9 8 (1.60%) Clustering
9 8 (1.60%) Virtual Team
10 7 (1.40%) Enterprise Software
11 6 (1.20%) Distributed Denial-of-Service
11 6 (1.20%) Driving Licence
12 5 (1.00%) EMC VNX
12 5 (1.00%) Security Operations Centre
13 4 (0.80%) NHS
14 3 (0.60%) Frameworx
14 3 (0.60%) iPad
14 3 (0.60%) SCADA
15 2 (0.40%) EMC VNXe
Operating Systems
1 150 (29.94%) Windows
2 68 (13.57%) Windows Server
3 63 (12.57%) Windows Server 2012
4 49 (9.78%) Windows 10
5 36 (7.19%) Linux
5 36 (7.19%) Windows Server 2008
6 26 (5.19%) Windows 7
7 8 (1.60%) Unix
8 7 (1.40%) Red Hat Enterprise Linux
8 7 (1.40%) Windows Server 2003
9 6 (1.20%) Windows 8
10 5 (1.00%) Apple iOS
10 5 (1.00%) CentOS
10 5 (1.00%) Windows 2000
11 4 (0.80%) Mac OS
11 4 (0.80%) Solaris
11 4 (0.80%) Windows Vista
12 3 (0.60%) AIX
12 3 (0.60%) Mac OS X
12 3 (0.60%) Windows XP
Processes & Methodologies
1 501 (100.00%) ITIL
2 193 (38.52%) Service Management
3 133 (26.55%) ITSM
4 106 (21.16%) Service Delivery
5 67 (13.37%) Agile Software Development
6 56 (11.18%) Change Management
7 49 (9.78%) Project Management
8 46 (9.18%) Service Design
9 45 (8.98%) Incident Management
9 45 (8.98%) Problem-Solving
10 43 (8.58%) PRINCE2
11 40 (7.98%) DevOps
12 37 (7.39%) Release Management
13 36 (7.19%) Infrastructure Engineering
13 36 (7.19%) Problem Management
14 35 (6.99%) Configuration Management
15 32 (6.39%) Stakeholder Management
16 28 (5.59%) Root Cause Analysis
17 27 (5.39%) Project Delivery
18 24 (4.79%) Workflow
Programming Languages
1 85 (16.97%) PowerShell
2 42 (8.38%) SQL
3 30 (5.99%) JavaScript
4 10 (2.00%) C
5 9 (1.80%) Java
6 6 (1.20%) C#
6 6 (1.20%) Python
6 6 (1.20%) VBScript
7 5 (1.00%) T-SQL
8 4 (0.80%) Perl
8 4 (0.80%) VB
9 2 (0.40%) Bash Shell
9 2 (0.40%) Korn
9 2 (0.40%) Ruby
10 1 (0.20%) C++
Qualifications
1 122 (24.35%) Security Cleared
2 78 (15.57%) SC Cleared
3 58 (11.58%) DV Cleared
4 53 (10.58%) Microsoft Certification
5 46 (9.18%) Degree
6 30 (5.99%) MCSE
7 28 (5.59%) Cisco Certification
8 23 (4.59%) MCP
9 21 (4.19%) MCSA
10 17 (3.39%) CCNA
11 15 (2.99%) VMware Certified Professional (VCP)
12 13 (2.59%) CCNP
13 10 (2.00%) MCITP
14 9 (1.80%) Citrix Certification
15 8 (1.60%) MBCS
16 7 (1.40%) CISSP
16 7 (1.40%) DBS Check
16 7 (1.40%) ISTQB
16 7 (1.40%) ITIL Certification
17 6 (1.20%) Computer Science Degree
Quality Assurance & Compliance
1 59 (11.78%) SLA
2 14 (2.79%) ISO/IEC 20000
3 8 (1.60%) QA
4 6 (1.20%) ISO/IEC 27001
5 3 (0.60%) COBIT
5 3 (0.60%) Disclosure Scotland
5 3 (0.60%) GDPR
5 3 (0.60%) PCI DSS
5 3 (0.60%) PMO
6 2 (0.40%) Data Quality
6 2 (0.40%) ISO 22301
6 2 (0.40%) ISO 9001
6 2 (0.40%) NIST
6 2 (0.40%) P3O
7 1 (0.20%) Cyber Essentials
7 1 (0.20%) GPG13
7 1 (0.20%) ISAE 3402
7 1 (0.20%) ISO/IEC 27005
7 1 (0.20%) ITGC
7 1 (0.20%) Sarbanes-Oxley
System Software
1 123 (24.55%) Active Directory
2 40 (7.98%) Hyper-V
3 26 (5.19%) VMware Infrastructure
4 18 (3.59%) Virtual Desktop
5 16 (3.19%) VMware ESXi
6 14 (2.79%) Microsoft App-V
6 14 (2.79%) Virtual Machines
7 11 (2.20%) vSphere
7 11 (2.20%) XenDesktop
8 8 (1.60%) BitLocker
9 7 (1.40%) vCloud
9 7 (1.40%) VMware Workstation
9 7 (1.40%) XenApp
10 5 (1.00%) Virtual Servers
10 5 (1.00%) VMware NSX
11 3 (0.60%) Citrix Hypervisor
11 3 (0.60%) Microsoft Virtual Server
11 3 (0.60%) NDS
11 3 (0.60%) NetIQ eDirectory
11 3 (0.60%) Snort
Systems Management
1 67 (13.37%) SCCM
2 21 (4.19%) SCOM
3 19 (3.79%) SCVMM
4 13 (2.59%) Single Sign-On
5 9 (1.80%) Control-M
6 6 (1.20%) Ansible
7 5 (1.00%) Microsoft Clustering
7 5 (1.00%) WSUS
8 4 (0.80%) Failover Clustering
8 4 (0.80%) Opscode Chef
9 3 (0.60%) Cisco CUCM
9 3 (0.60%) HP Quality Center
9 3 (0.60%) OVSD
9 3 (0.60%) ServiceCenter
9 3 (0.60%) Systems Management Server (SMS)
9 3 (0.60%) Tivoli
9 3 (0.60%) ZABBIX
10 2 (0.40%) Cisco Prime
10 2 (0.40%) EMC TimeFinder
10 2 (0.40%) Tivoli Storage Manager
Vendors
1 139 (27.74%) Microsoft
2 59 (11.78%) VMware
3 58 (11.58%) Cisco
4 57 (11.38%) ServiceNow
5 54 (10.78%) Citrix
6 34 (6.79%) Remedy
7 28 (5.59%) BMC
8 20 (3.99%) HP
9 16 (3.19%) CheckPoint
9 16 (3.19%) F5
10 13 (2.59%) NetApp
11 10 (2.00%) McAfee
12 8 (1.60%) Blue Coat
12 8 (1.60%) EMC
12 8 (1.60%) Fortinet
12 8 (1.60%) IBM
13 7 (1.40%) Apple
13 7 (1.40%) SolarWinds
14 6 (1.20%) Dell
14 6 (1.20%) Oracle