Period
to 23 January 2019

The following table provides summary statistics for contract job vacancies with a requirement for ITIL V3 skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL V3 over the 6 months to 23 January 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ITIL Version 3
UK
6 months to
23 Jan 2019
Same period 2018 Same period 2017
Rank 360 356 275
Rank change year-on-year -4 -81 +11
Contract jobs citing ITIL V3 703 661 895
As % of all contract IT jobs advertised in the UK 0.71% 0.66% 0.93%
As % of the Processes & Methodologies category 0.81% 0.77% 1.09%
Number of daily rates quoted 479 458 605
UK median daily rate £400 £400 £425
Median daily rate % change year-on-year - -5.88% +6.25%
10th Percentile £175 £171 £206
90th Percentile £550 £586 £613
UK excluding London median daily rate £405 £400 £400
% change year-on-year +1.25% - +2.56%
Number of hourly rates quoted 24 24 23
UK median hourly rate £16.00 £12.86 £15.00
Median hourly rate % change year-on-year +24.42% -14.27% -40.06%
10th Percentile £11.25 £9.25 £10.85
90th Percentile £25.55 £20.96 £32.35
UK excluding London median hourly rate £15.50 £12.50 £13.50
% change year-on-year +24.00% -7.41% -51.83%

ITIL V3 is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 86,680 86,349 81,857
As % of all contract IT jobs advertised in the UK 86.99% 85.86% 85.16%
Number of daily rates quoted 57,254 57,715 54,090
UK median daily rate £475 £450 £425
Median daily rate % change year-on-year +5.56% +5.88% +1.19%
10th Percentile £300 £281 £263
90th Percentile £650 £638 £613
UK excluding London median daily rate £425 £408 £400
% change year-on-year +4.29% +1.88% +3.23%
Number of hourly rates quoted 2,200 2,055 2,375
UK median hourly rate £23.50 £23.00 £23.00
Median hourly rate % change year-on-year +2.17% - -2.13%
10th Percentile £11.25 £11.25 £11.06
90th Percentile £50.00 £49.75 £48.75
UK excluding London median hourly rate £22.50 £24.00 £22.50
% change year-on-year -6.25% +6.67% -10.00%

ITIL V3
Job Vacancy Trend

Job postings citing ITIL V3 as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL V3 in the UK

ITIL V3
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITIL V3.

Contractor daily rate trend for ITIL V3 in the UK

ITIL V3
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ITIL V3 over the 6 months to 23 January 2019.

Contractor daily rate histogram for ITIL V3 in the UK

ITIL V3
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITIL V3.

Contractor hourly rate trend for ITIL V3 in the UK

ITIL V3
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ITIL V3 over the 6 months to 23 January 2019.

Contractor hourly rate histogram for ITIL V3 in the UK

ITIL V3
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL V3 within the UK over the 6 months to 23 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +13 636 £400 -3.03% 113
UK excluding London +8 524 £405 +1.25% 94
South East +22 194 £379 -4.60% 23
London +19 176 £400 -11.11% 25
Midlands -17 78 £440 +6.47% 21
North of England -38 78 £368 -8.13% 22
South West -9 68 £425 +13.33% 8
West Midlands -14 63 £435 +0.87% 17
East of England +25 45 £399 +32.92% 14
Scotland +8 45 £425 +13.33% 6
North East -7 31 £380 -5.00% 2
North West -21 27 £390 -8.24% 12
Yorkshire -24 20 £200 -41.18% 8
Wales 0 19 £450 +24.14%
East Midlands -25 13 £515 +47.14% 4

For the 6 months to 23 January 2019, IT contractor jobs citing ITIL V3 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ITIL V3.

1 703 (100.00%) ITIL
2 279 (39.69%) Service Management
3 263 (37.41%) Security Cleared
4 231 (32.86%) Windows
5 209 (29.73%) Microsoft
6 196 (27.88%) SC Cleared
7 179 (25.46%) Active Directory
8 134 (19.06%) ITSM
9 131 (18.63%) Service Delivery
10 107 (15.22%) Windows Server
11 106 (15.08%) Microsoft Office
12 102 (14.51%) Citrix
13 100 (14.22%) Finance
13 100 (14.22%) VMware
14 98 (13.94%) Agile Software Development
14 98 (13.94%) Change Management
15 94 (13.37%) DV Cleared
16 92 (13.09%) Cisco
17 91 (12.94%) Incident Management
18 90 (12.80%) SCCM
19 87 (12.38%) Problem-Solving
20 86 (12.23%) Service Design
20 86 (12.23%) Management Information System
21 82 (11.66%) Microsoft Azure
22 75 (10.67%) Firewall
23 72 (10.24%) Microsoft Certification
23 72 (10.24%) Analytical Skills
24 71 (10.10%) Office 365
24 71 (10.10%) Cisco Certification
24 71 (10.10%) PRINCE2

ITIL V3
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 61 (8.68%) MS Exchange
2 36 (5.12%) SharePoint
3 33 (4.69%) Exchange Server 2010
4 25 (3.56%) IIS
5 14 (1.99%) Skype for Business
6 13 (1.85%) Blackberry Enterprise Server
7 9 (1.28%) Apache
7 9 (1.28%) Confluence
8 8 (1.14%) Exchange Server 2003
8 8 (1.14%) Exchange Server 2007
8 8 (1.14%) SharePoint 2013
8 8 (1.14%) Tomcat
9 7 (1.00%) WordPress
10 5 (0.71%) Exchange Server 2013
10 5 (0.71%) SharePoint 2010
11 4 (0.57%) Adobe Experience Manager
11 4 (0.57%) SAS
12 3 (0.43%) BizTalk Server
12 3 (0.43%) TPMS
12 3 (0.43%) WildFly
Applications
1 106 (15.08%) Microsoft Office
2 34 (4.84%) Microsoft Excel
3 25 (3.56%) Microsoft Project
4 13 (1.85%) MS Visio
5 12 (1.71%) Microsoft PowerPoint
6 1 (0.14%) Acrobat
Business Applications
1 11 (1.56%) Dynamics CRM
2 10 (1.42%) Remedy ITSM
3 2 (0.28%) Salesforce.com CRM
4 1 (0.14%) assyst
4 1 (0.14%) Carpe Diem
4 1 (0.14%) Dynamics NAV
4 1 (0.14%) Elite 3E
4 1 (0.14%) Oracle ERP
4 1 (0.14%) SAP WM
4 1 (0.14%) Workday HCM
Cloud Services
1 82 (11.66%) Microsoft Azure
2 71 (10.10%) Office 365
3 59 (8.39%) Amazon AWS
4 18 (2.56%) IaaS
5 12 (1.71%) Azure Active Directory
5 12 (1.71%) SaaS
6 11 (1.56%) PaaS
7 9 (1.28%) Google Cloud Platform
8 7 (1.00%) Dynamics 365
9 5 (0.71%) OneDrive
10 4 (0.57%) Cloud Computing
11 2 (0.28%) GitHub
11 2 (0.28%) Mimecast
11 2 (0.28%) OpenShift
12 1 (0.14%) G Suite
12 1 (0.14%) Slack
Communications & Networking
1 75 (10.67%) Firewall
2 53 (7.54%) WAN
3 43 (6.12%) VPN
4 42 (5.97%) Internet
5 37 (5.26%) TCP/IP
6 35 (4.98%) LAN
6 35 (4.98%) Wireless
7 31 (4.41%) DNS
8 26 (3.70%) Network Security
9 21 (2.99%) Intrusion Detection
9 21 (2.99%) MPLS
10 20 (2.84%) BGP
10 20 (2.84%) DHCP
11 18 (2.56%) OSPF
11 18 (2.56%) VoIP
12 17 (2.42%) SAN
13 15 (2.13%) VLAN
14 14 (1.99%) Skype
15 13 (1.85%) Cisco IOS
16 10 (1.42%) Cisco ASA
Database & Business Intelligence
1 44 (6.26%) SQL Server
2 15 (2.13%) Relational Database
3 13 (1.85%) SQL Server 2008
4 12 (1.71%) SQL Server 2012
5 8 (1.14%) SQL Server 2014
6 6 (0.85%) Power BI
6 6 (0.85%) SQL Server 2016
7 5 (0.71%) Oracle Database
8 4 (0.57%) MongoDB
9 3 (0.43%) PostgreSQL
10 2 (0.28%) Ingres
10 2 (0.28%) MySQL
10 2 (0.28%) Oracle Reports
11 1 (0.14%) Amazon RDS
11 1 (0.14%) Crystal Reports
11 1 (0.14%) Data Warehouse
11 1 (0.14%) InterSystems Cache
11 1 (0.14%) SAP HANA
11 1 (0.14%) SQL Server 2005
11 1 (0.14%) SQL Server Reporting Services
Development Applications
1 24 (3.41%) JIRA
2 14 (1.99%) MSI
3 9 (1.28%) SonarQube
3 9 (1.28%) Visual Studio
4 6 (0.85%) Git (software)
4 6 (0.85%) Jenkins
5 5 (0.71%) Team Foundation Server
6 3 (0.43%) Selenium
6 3 (0.43%) SoapUI
7 2 (0.28%) Cucumber
7 2 (0.28%) Hudson
7 2 (0.28%) JMeter
7 2 (0.28%) LoadRunner
7 2 (0.28%) MSTest
7 2 (0.28%) Ranorex
7 2 (0.28%) Robot Framework
7 2 (0.28%) Subversion
7 2 (0.28%) VSS/SourceSafe
7 2 (0.28%) WebDriver
8 1 (0.14%) TeamCity
General
1 100 (14.22%) Finance
2 42 (5.97%) Telecoms
3 19 (2.70%) Banking
4 18 (2.56%) Military
5 14 (1.99%) Retail
6 10 (1.42%) Back Office
7 8 (1.14%) Publishing
8 7 (1.00%) Manufacturing
9 6 (0.85%) Investment Banking
9 6 (0.85%) Legal
10 5 (0.71%) Electronics
10 5 (0.71%) Law
10 5 (0.71%) Marketing
11 4 (0.57%) Mandarin Language
12 3 (0.43%) Pharmaceutical
13 2 (0.28%) Advertising
13 2 (0.28%) French Language
13 2 (0.28%) Local Government
14 1 (0.14%) Billing
14 1 (0.14%) Financial Institution
Job Titles
1 167 (23.76%) Analyst
2 86 (12.23%) Architect
3 77 (10.95%) Service Analyst
4 58 (8.25%) Service Desk Analyst
5 56 (7.97%) Service Manager
6 42 (5.97%) Incident Manager
7 40 (5.69%) Network Engineer
8 35 (4.98%) Support Engineer
9 34 (4.84%) Service Architect
10 33 (4.69%) Support Analyst
11 29 (4.13%) Transition Manager
12 27 (3.84%) Infrastructure Engineer
13 26 (3.70%) Major Incident Manager
14 24 (3.41%) Service Transition Manager
15 22 (3.13%) Applications Support
16 21 (2.99%) 3rd Line Engineer
16 21 (2.99%) Consultant
16 21 (2.99%) Project Manager
17 20 (2.84%) 2nd Line Support
17 20 (2.84%) 3rd Line Support
Libraries, Frameworks & Software Standards
1 39 (5.55%) Web Services
2 13 (1.85%) HTML
3 11 (1.56%) .NET
3 11 (1.56%) SOAP
3 11 (1.56%) Software Packaging
4 9 (1.28%) XML
5 8 (1.14%) REST
5 8 (1.14%) SAML
6 7 (1.00%) CSS
6 7 (1.00%) LDAP
6 7 (1.00%) Middleware
7 4 (0.57%) AngularJS
7 4 (0.57%) JSON
7 4 (0.57%) LAMP
8 3 (0.43%) J2EE
8 3 (0.43%) JSP
8 3 (0.43%) ODBC
8 3 (0.43%) SAP Basis
9 2 (0.28%) JDBC
9 2 (0.28%) X-Windows
Miscellaneous
1 86 (12.23%) Management Information System
2 72 (10.24%) Analytical Skills
3 63 (8.96%) Self-Motivation
4 37 (5.26%) Data Centre
5 22 (3.13%) User Experience
6 20 (2.84%) iPhone
7 19 (2.70%) Driving Licence
8 17 (2.42%) Public Cloud
9 13 (1.85%) CMDB
9 13 (1.85%) Video Conferencing
10 12 (1.71%) Blackberry
11 10 (1.42%) PKI
12 9 (1.28%) Clustering
12 9 (1.28%) Distributed Denial-of-Service
13 7 (1.00%) CESG
13 7 (1.00%) Smartphone
13 7 (1.00%) Virtual Team
14 6 (0.85%) Mobile App
15 5 (0.71%) PMI
16 4 (0.57%) N-Tier
Operating Systems
1 231 (32.86%) Windows
2 107 (15.22%) Windows Server
3 62 (8.82%) Windows Server 2012
4 55 (7.82%) Linux
4 55 (7.82%) Windows 10
4 55 (7.82%) Windows 7
5 50 (7.11%) Windows Server 2008
6 21 (2.99%) Unix
7 19 (2.70%) Windows 8
8 17 (2.42%) Android
9 14 (1.99%) Red Hat Enterprise Linux
9 14 (1.99%) Solaris
10 10 (1.42%) Windows Server 2003
11 9 (1.28%) Windows Mobile
11 9 (1.28%) Windows XP
12 5 (0.71%) CentOS
12 5 (0.71%) Ubuntu
13 3 (0.43%) AIX
13 3 (0.43%) Apple iOS
13 3 (0.43%) VME
Processes & Methodologies
1 703 (100.00%) ITIL
2 279 (39.69%) Service Management
3 134 (19.06%) ITSM
4 131 (18.63%) Service Delivery
5 98 (13.94%) Agile Software Development
5 98 (13.94%) Change Management
6 91 (12.94%) Incident Management
7 87 (12.38%) Problem-Solving
8 86 (12.23%) Service Design
9 71 (10.10%) PRINCE2
10 65 (9.25%) Problem Management
11 56 (7.97%) Project Management
12 51 (7.25%) Stakeholder Management
13 40 (5.69%) DevOps
14 39 (5.55%) Configuration Management
14 39 (5.55%) Release Management
15 36 (5.12%) Infrastructure Engineering
16 33 (4.69%) TOGAF
17 32 (4.55%) Computer Science
17 32 (4.55%) Continuous Improvement
Programming Languages
1 62 (8.82%) PowerShell
2 59 (8.39%) SQL
3 18 (2.56%) Java
4 16 (2.28%) JavaScript
5 13 (1.85%) C#
6 12 (1.71%) C
7 7 (1.00%) VB
7 7 (1.00%) VBScript
8 4 (0.57%) T-SQL
9 3 (0.43%) Python
10 2 (0.28%) PHP
10 2 (0.28%) Ruby
11 1 (0.14%) MUMPS
Qualifications
1 263 (37.41%) Security Cleared
2 196 (27.88%) SC Cleared
3 94 (13.37%) DV Cleared
4 72 (10.24%) Microsoft Certification
5 71 (10.10%) Cisco Certification
6 62 (8.82%) Degree
7 48 (6.83%) CCNP
8 29 (4.13%) CCNA
9 27 (3.84%) MCSE
10 25 (3.56%) MCSA
11 19 (2.70%) CISSP
11 19 (2.70%) ITIL Foundation Certificate
12 17 (2.42%) VMware Certified Professional (VCP)
13 16 (2.28%) ITIL Certification
14 14 (1.99%) MCITP
14 14 (1.99%) MCP
15 10 (1.42%) CCIE
15 10 (1.42%) CISA
15 10 (1.42%) CISM
15 10 (1.42%) CLAS
Quality Assurance & Compliance
1 55 (7.82%) SLA
2 27 (3.84%) ISO/IEC 27001
3 20 (2.84%) QA
4 14 (1.99%) GDPR
4 14 (1.99%) PCI DSS
5 13 (1.85%) ISO 9001
6 12 (1.71%) ISO/IEC 20000
7 10 (1.42%) Sarbanes-Oxley
8 9 (1.28%) ISAE 3402
8 9 (1.28%) ISO 22301
8 9 (1.28%) ISO 31000
8 9 (1.28%) ISO/IEC 27005
9 5 (0.71%) PMO
10 4 (0.57%) Data Quality
11 2 (0.28%) COBIT
11 2 (0.28%) Disclosure Scotland
11 2 (0.28%) Government Security Classifications
11 2 (0.28%) JSP 440
12 1 (0.14%) Cyber Essentials
12 1 (0.14%) P3O
System Software
1 179 (25.46%) Active Directory
2 65 (9.25%) VMware Infrastructure
3 28 (3.98%) Microsoft App-V
4 26 (3.70%) Hyper-V
5 18 (2.56%) Virtual Desktop
6 17 (2.42%) VMware ESXi
7 16 (2.28%) Virtual Machines
7 16 (2.28%) vSphere
8 12 (1.71%) VMware Workstation
9 11 (1.56%) NFS
10 10 (1.42%) XenApp
11 9 (1.28%) ISA Server
11 9 (1.28%) XenDesktop
12 7 (1.00%) VMware Server
13 4 (0.57%) Microsoft Virtual Server
13 4 (0.57%) Virtual Servers
14 3 (0.43%) Docker
14 3 (0.43%) Firmware
14 3 (0.43%) Terminal Services
15 2 (0.28%) Oracle RAC
Systems Management
1 90 (12.80%) SCCM
2 20 (2.84%) vCenter Server
3 19 (2.70%) SCOM
4 17 (2.42%) OVSD
5 11 (1.56%) Cisco CUCM
5 11 (1.56%) WSUS
6 9 (1.28%) AirWatch
6 9 (1.28%) Microsoft Clustering
6 9 (1.28%) Nessus
6 9 (1.28%) Trend Micro Deep Security
7 8 (1.14%) Tivoli
8 6 (0.85%) Nagios
8 6 (0.85%) SCVMM
9 5 (0.71%) Ansible
9 5 (0.71%) HP Quality Center
9 5 (0.71%) ServiceCenter
9 5 (0.71%) Single Sign-On
10 4 (0.57%) Forefront Identity Manager
10 4 (0.57%) McAfee ePO
10 4 (0.57%) Microsoft Intune
Vendors
1 209 (29.73%) Microsoft
2 102 (14.51%) Citrix
3 100 (14.22%) VMware
4 92 (13.09%) Cisco
5 54 (7.68%) McAfee
6 45 (6.40%) HP
7 44 (6.26%) Oracle
8 35 (4.98%) IBM
9 32 (4.55%) F5
9 32 (4.55%) ServiceNow
10 26 (3.70%) BMC
10 26 (3.70%) SAP
11 24 (3.41%) CheckPoint
12 22 (3.13%) Remedy
13 20 (2.84%) Blue Coat
13 20 (2.84%) Fortinet
14 16 (2.28%) Juniper
14 16 (2.28%) Wyse
15 15 (2.13%) Aruba
16 14 (1.99%) Apple