Period
to 19 November 2018

The following table provides summary statistics for contract job vacancies with a requirement for ITIL V3 skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL V3 over the 6 months to 19 November 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ITIL Version 3
UK
6 months to
19 Nov 2018
Same period 2017 Same period 2016
Rank 353 357 283
Rank change year-on-year +4 -74 +15
Contract jobs citing ITIL V3 748 695 982
As % of all contract IT jobs advertised in the UK 0.72% 0.69% 0.94%
As % of the Processes & Methodologies category 0.84% 0.80% 1.10%
Number of daily rates quoted 512 493 682
UK median daily rate £400 £400 £420
Median daily rate % change year-on-year - -4.76% +5.00%
10th Percentile £175 £136 £206
90th Percentile £538 £585 £588
UK excluding London median daily rate £400 £385 £378
% change year-on-year +3.90% +1.99% +0.67%
Number of hourly rates quoted 37 21 35
UK median hourly rate £16.00 £14.00 £16.15
Median hourly rate % change year-on-year +14.29% -13.31% -29.78%
10th Percentile £11.50 £11.35 £11.23
90th Percentile £44.00 £20.25 £28.50
UK excluding London median hourly rate £14.50 £14.00 £20.00
% change year-on-year +3.57% -30.00% -33.50%

ITIL V3 is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 89,184 86,972 89,322
As % of all contract IT jobs advertised in the UK 86.36% 85.75% 85.19%
Number of daily rates quoted 59,020 57,836 58,961
UK median daily rate £460 £450 £425
Median daily rate % change year-on-year +2.22% +5.88% +3.03%
10th Percentile £300 £278 £263
90th Percentile £638 £625 £600
UK excluding London median daily rate £425 £400 £400
% change year-on-year +6.25% - +4.71%
Number of hourly rates quoted 2,306 2,085 2,467
UK median hourly rate £22.00 £23.00 £22.50
Median hourly rate % change year-on-year -4.35% +2.22% +2.27%
10th Percentile £11.25 £11.25 £11.25
90th Percentile £50.75 £49.75 £48.00
UK excluding London median hourly rate £21.20 £23.50 £22.50
% change year-on-year -9.79% +4.44% -

ITIL V3
Job Vacancy Trend

Job postings citing ITIL V3 as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL V3 in the UK

ITIL V3
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITIL V3.

Contractor daily rate trend for ITIL V3 in the UK

ITIL V3
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ITIL V3 over the 6 months to 19 November 2018.

Contractor daily rate histogram for ITIL V3 in the UK

ITIL V3
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITIL V3.

Contractor hourly rate trend for ITIL V3 in the UK

ITIL V3
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ITIL V3 over the 6 months to 19 November 2018.

Contractor hourly rate histogram for ITIL V3 in the UK

ITIL V3
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL V3 within the UK over the 6 months to 19 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -2 655 £400 - 135
UK excluding London +28 581 £400 +3.90% 107
South East -18 219 £390 -2.50% 24
London -49 161 £400 -8.57% 33
Midlands -13 93 £425 +16.44% 24
West Midlands +13 77 £423 +1.81% 22
Scotland +28 67 £396 +5.67% 4
North of England -11 65 £350 -12.50% 25
South West +5 62 £425 +36.00% 21
East of England +26 55 £409 +16.82% 8
North West -12 41 £350 -15.15% 10
Wales -10 21 £575 +93.28% 1
Yorkshire -16 17 £288 -15.44% 10
East Midlands -31 13 £463 +32.14% 2
North East 0 7 £388 - 5

For the 6 months to 19 November 2018, IT contractor jobs citing ITIL V3 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ITIL V3.

1 748 (100.00%) ITIL
2 312 (41.71%) Service Management
3 262 (35.03%) Security Cleared
4 258 (34.49%) Windows
5 224 (29.95%) Microsoft
6 212 (28.34%) Active Directory
7 203 (27.14%) SC Cleared
8 157 (20.99%) ITSM
9 131 (17.51%) Service Delivery
10 128 (17.11%) Change Management
11 116 (15.51%) Windows Server
12 113 (15.11%) Microsoft Office
13 109 (14.57%) Problem-Solving
14 104 (13.90%) Citrix
15 101 (13.50%) VMware
16 100 (13.37%) Management Information System
17 99 (13.24%) Analytical Skills
18 97 (12.97%) Finance
19 95 (12.70%) DV Cleared
20 93 (12.43%) Microsoft Azure
21 92 (12.30%) Cisco
22 90 (12.03%) Agile Software Development
23 87 (11.63%) SCCM
24 86 (11.50%) Microsoft Certification
25 82 (10.96%) Office 365
26 79 (10.56%) Service Design
27 78 (10.43%) Firewall
27 78 (10.43%) PRINCE2
28 76 (10.16%) Problem Management
29 75 (10.03%) Incident Management

ITIL V3
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 71 (9.49%) MS Exchange
2 39 (5.21%) Exchange Server 2010
3 38 (5.08%) SharePoint
4 30 (4.01%) IIS
5 19 (2.54%) Confluence
6 18 (2.41%) Skype for Business
7 15 (2.01%) OpenStack
8 10 (1.34%) Blackberry Enterprise Server
9 9 (1.20%) Apache
10 8 (1.07%) SharePoint 2013
11 7 (0.94%) Exchange Server 2013
11 7 (0.94%) WordPress
12 5 (0.67%) Exchange Server 2003
12 5 (0.67%) Exchange Server 2007
12 5 (0.67%) SharePoint 2010
12 5 (0.67%) Tomcat
13 4 (0.53%) Adobe Experience Manager
14 3 (0.40%) IBM Domino
14 3 (0.40%) IBM Notes
14 3 (0.40%) SAS
Applications
1 113 (15.11%) Microsoft Office
2 34 (4.55%) Microsoft Excel
3 27 (3.61%) MS Visio
4 21 (2.81%) Microsoft Project
5 13 (1.74%) Microsoft PowerPoint
Business Applications
1 14 (1.87%) Dynamics CRM
1 14 (1.87%) Remedy ITSM
2 2 (0.27%) assyst
2 2 (0.27%) Salesforce.com CRM
3 1 (0.13%) Dynamics NAV
3 1 (0.13%) Oracle ERP
3 1 (0.13%) SAP Oil and Gas
3 1 (0.13%) Workday HCM
Cloud Services
1 93 (12.43%) Microsoft Azure
2 82 (10.96%) Office 365
3 65 (8.69%) Amazon AWS
4 19 (2.54%) IaaS
5 13 (1.74%) SaaS
6 12 (1.60%) Azure Active Directory
6 12 (1.60%) PaaS
7 7 (0.94%) Google Cloud Platform
8 6 (0.80%) Dynamics 365
9 5 (0.67%) OneDrive
10 4 (0.53%) Cloud Computing
11 3 (0.40%) iPaaS
12 2 (0.27%) G Suite
12 2 (0.27%) Mimecast
12 2 (0.27%) Slack
Communications & Networking
1 78 (10.43%) Firewall
2 52 (6.95%) WAN
3 45 (6.02%) VPN
4 37 (4.95%) Wireless
5 36 (4.81%) TCP/IP
6 35 (4.68%) LAN
7 34 (4.55%) Internet
7 34 (4.55%) Network Security
8 31 (4.14%) DNS
9 23 (3.07%) DHCP
10 20 (2.67%) Intrusion Detection
11 19 (2.54%) VoIP
12 17 (2.27%) MPLS
12 17 (2.27%) Skype
13 15 (2.01%) BGP
14 14 (1.87%) VLAN
15 13 (1.74%) IPsec
15 13 (1.74%) OSPF
15 13 (1.74%) SSL
16 11 (1.47%) Cisco ASA
Database & Business Intelligence
1 43 (5.75%) SQL Server
2 20 (2.67%) Relational Database
3 12 (1.60%) SQL Server 2008
3 12 (1.60%) SQL Server 2012
4 8 (1.07%) MySQL
5 6 (0.80%) Power BI
6 5 (0.67%) SQL Server 2014
7 4 (0.53%) MongoDB
7 4 (0.53%) SQL Server 2016
8 3 (0.40%) Oracle Database
9 2 (0.27%) Crystal Reports
9 2 (0.27%) Oracle Reports
9 2 (0.27%) PostgreSQL
10 1 (0.13%) Amazon RDS
10 1 (0.13%) Data Warehouse
10 1 (0.13%) GIS
10 1 (0.13%) Hadoop
10 1 (0.13%) SAP HANA
10 1 (0.13%) SQL Server 2005
10 1 (0.13%) SQL Server Reporting Services
Development Applications
1 24 (3.21%) JIRA
2 15 (2.01%) MSI
3 11 (1.47%) SonarQube
4 7 (0.94%) Jenkins
4 7 (0.94%) Visual Studio
4 7 (0.94%) VSS/SourceSafe
5 4 (0.53%) Git (software)
6 2 (0.27%) Selenium
7 1 (0.13%) Hudson
7 1 (0.13%) Maven
7 1 (0.13%) Subversion
7 1 (0.13%) TeamCity
7 1 (0.13%) Visual Studio Team System
General
1 97 (12.97%) Finance
2 31 (4.14%) Telecoms
3 19 (2.54%) Banking
4 16 (2.14%) Military
5 15 (2.01%) Retail
6 12 (1.60%) Legal
7 8 (1.07%) Publishing
8 7 (0.94%) Back Office
9 5 (0.67%) Electronics
9 5 (0.67%) Manufacturing
10 4 (0.53%) Advertising
10 4 (0.53%) Mandarin Language
10 4 (0.53%) Marketing
11 3 (0.40%) Law
12 2 (0.27%) French Language
12 2 (0.27%) Local Government
12 2 (0.27%) Pharmaceutical
13 1 (0.13%) Billing
13 1 (0.13%) Investment Banking
13 1 (0.13%) Retail Banking
Job Titles
1 176 (23.53%) Analyst
2 86 (11.50%) Service Analyst
3 79 (10.56%) Architect
4 77 (10.29%) Service Manager
5 62 (8.29%) Service Desk Analyst
6 39 (5.21%) Transition Manager
7 36 (4.81%) Network Engineer
8 34 (4.55%) Incident Manager
9 32 (4.28%) Service Transition Manager
9 32 (4.28%) Support Engineer
10 28 (3.74%) Infrastructure Engineer
11 25 (3.34%) ITIL Manager
12 24 (3.21%) Service Architect
12 24 (3.21%) Support Analyst
13 23 (3.07%) Major Incident Manager
14 22 (2.94%) Applications Support
15 19 (2.54%) 2nd Line Support
15 19 (2.54%) Consultant
15 19 (2.54%) Project Manager
16 18 (2.41%) Desktop Support
Libraries, Frameworks & Software Standards
1 33 (4.41%) Web Services
2 15 (2.01%) SAML
3 11 (1.47%) .NET
3 11 (1.47%) LDAP
4 6 (0.80%) Middleware
5 5 (0.67%) CSS
5 5 (0.67%) HTML
5 5 (0.67%) LAMP
6 4 (0.53%) SOAP
6 4 (0.53%) XML
7 3 (0.40%) Apache Axis
7 3 (0.40%) JSON
7 3 (0.40%) SAP Basis
7 3 (0.40%) Software Packaging
7 3 (0.40%) X-Windows
8 2 (0.27%) AngularJS
8 2 (0.27%) ODBC
8 2 (0.27%) OpenID
8 2 (0.27%) REST
8 2 (0.27%) Spring
Miscellaneous
1 100 (13.37%) Management Information System
2 99 (13.24%) Analytical Skills
3 61 (8.16%) Data Centre
4 45 (6.02%) Self-Motivation
5 25 (3.34%) Computer Science
6 24 (3.21%) CMDB
7 21 (2.81%) User Experience
8 19 (2.54%) Driving Licence
9 16 (2.14%) Virtual Team
10 15 (2.01%) iPhone
11 13 (1.74%) Clustering
11 13 (1.74%) Public Cloud
11 13 (1.74%) Video Conferencing
12 11 (1.47%) PKI
13 9 (1.20%) Blackberry
13 9 (1.20%) CESG
14 8 (1.07%) Distributed Denial-of-Service
14 8 (1.07%) Taxonomies
15 7 (0.94%) PMI
15 7 (0.94%) Smartphone
Operating Systems
1 258 (34.49%) Windows
2 116 (15.51%) Windows Server
3 68 (9.09%) Windows 7
4 64 (8.56%) Windows Server 2012
5 56 (7.49%) Linux
5 56 (7.49%) Windows 10
5 56 (7.49%) Windows Server 2008
6 19 (2.54%) Unix
7 18 (2.41%) Android
8 17 (2.27%) Windows 8
9 13 (1.74%) Red Hat Enterprise Linux
10 12 (1.60%) Windows Server 2003
11 10 (1.34%) Solaris
12 8 (1.07%) Windows Mobile
12 8 (1.07%) Windows XP
13 6 (0.80%) Apple iOS
13 6 (0.80%) Mac OS X
14 5 (0.67%) CentOS
14 5 (0.67%) Ubuntu
15 3 (0.40%) AIX
Processes & Methodologies
1 748 (100.00%) ITIL
2 312 (41.71%) Service Management
3 157 (20.99%) ITSM
4 131 (17.51%) Service Delivery
5 128 (17.11%) Change Management
6 109 (14.57%) Problem-Solving
7 90 (12.03%) Agile Software Development
8 79 (10.56%) Service Design
9 78 (10.43%) PRINCE2
10 76 (10.16%) Problem Management
11 75 (10.03%) Incident Management
12 73 (9.76%) Project Management
13 64 (8.56%) Stakeholder Management
14 49 (6.55%) Release Management
15 48 (6.42%) Infrastructure Engineering
16 47 (6.28%) Configuration Management
17 38 (5.08%) TOGAF
17 38 (5.08%) Workflow
18 36 (4.81%) DevOps
19 35 (4.68%) Six Sigma
Programming Languages
1 61 (8.16%) SQL
2 57 (7.62%) PowerShell
3 17 (2.27%) JavaScript
4 16 (2.14%) Java
5 13 (1.74%) C
6 11 (1.47%) C#
7 4 (0.53%) PHP
8 2 (0.27%) Python
8 2 (0.27%) VBScript
9 1 (0.13%) T-SQL
9 1 (0.13%) VB
Qualifications
1 262 (35.03%) Security Cleared
2 203 (27.14%) SC Cleared
3 95 (12.70%) DV Cleared
4 86 (11.50%) Microsoft Certification
5 71 (9.49%) Cisco Certification
6 62 (8.29%) Degree
7 48 (6.42%) CCNP
8 41 (5.48%) MCSA
9 33 (4.41%) MCSE
10 31 (4.14%) CCNA
11 19 (2.54%) CISSP
12 18 (2.41%) ITIL Certification
13 17 (2.27%) VMware Certified Professional (VCP)
14 16 (2.14%) ITIL Foundation Certificate
15 15 (2.01%) MCP
16 13 (1.74%) CISM
17 11 (1.47%) CISA
17 11 (1.47%) CREST Certified
17 11 (1.47%) IISP
17 11 (1.47%) MCITP
Quality Assurance & Compliance
1 70 (9.36%) SLA
2 24 (3.21%) ISO/IEC 27001
3 23 (3.07%) JSP 440
4 18 (2.41%) QA
5 15 (2.01%) PCI DSS
5 15 (2.01%) Sarbanes-Oxley
6 12 (1.60%) GDPR
6 12 (1.60%) ISO 9001
7 11 (1.47%) ISAE 3402
7 11 (1.47%) ISO 22301
7 11 (1.47%) ISO 31000
7 11 (1.47%) ISO/IEC 27005
8 9 (1.20%) PMO
9 8 (1.07%) ISO/IEC 20000
10 7 (0.94%) COBIT
11 4 (0.53%) Data Quality
11 4 (0.53%) ISO/IEC 19770
12 3 (0.40%) Disclosure Scotland
12 3 (0.40%) P3O
13 2 (0.27%) Government Security Classifications
System Software
1 212 (28.34%) Active Directory
2 70 (9.36%) VMware Infrastructure
3 27 (3.61%) Hyper-V
3 27 (3.61%) vSphere
4 21 (2.81%) Microsoft App-V
5 18 (2.41%) Virtual Machines
6 17 (2.27%) Virtual Desktop
6 17 (2.27%) XenApp
7 14 (1.87%) VMware ESXi
7 14 (1.87%) VMware Server
7 14 (1.87%) VMware Workstation
8 13 (1.74%) NFS
9 8 (1.07%) XenDesktop
10 7 (0.94%) ISA Server
11 4 (0.53%) Firmware
11 4 (0.53%) Microsoft Virtual Server
11 4 (0.53%) Virtual Servers
12 2 (0.27%) Terminal Services
13 1 (0.13%) Citrix Presentation Server
13 1 (0.13%) Docker
Systems Management
1 87 (11.63%) SCCM
2 23 (3.07%) WSUS
3 22 (2.94%) SCOM
4 19 (2.54%) vCenter Server
5 18 (2.41%) OVSD
6 13 (1.74%) Microsoft Clustering
7 12 (1.60%) Single Sign-On
8 11 (1.47%) Nessus
8 11 (1.47%) Trend Micro Deep Security
9 8 (1.07%) AirWatch
10 6 (0.80%) NetBackup
11 5 (0.67%) FortiGate
11 5 (0.67%) Microsoft Intune
11 5 (0.67%) Nagios
11 5 (0.67%) Puppet
11 5 (0.67%) ServiceCenter
11 5 (0.67%) Tivoli
12 4 (0.53%) Cisco CUCM
12 4 (0.53%) McAfee ePO
12 4 (0.53%) Norton AntiVirus
Vendors
1 224 (29.95%) Microsoft
2 104 (13.90%) Citrix
3 101 (13.50%) VMware
4 92 (12.30%) Cisco
5 59 (7.89%) McAfee
6 58 (7.75%) HP
7 46 (6.15%) Oracle
8 40 (5.35%) ServiceNow
9 34 (4.55%) IBM
10 32 (4.28%) F5
11 29 (3.88%) SAP
12 28 (3.74%) Remedy
13 26 (3.48%) BMC
13 26 (3.48%) NetApp
14 25 (3.34%) CheckPoint
15 22 (2.94%) Juniper
16 19 (2.54%) Apple
16 19 (2.54%) Blue Coat
16 19 (2.54%) Fortinet
17 18 (2.41%) Barracuda Networks