Period
to 22 November 2017

The following table provides summary statistics for contract job vacancies with a requirement for ITIL V3 skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL V3 over the 6 months to 22 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ITIL Version 3
UK
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 351 270 296
Rank change year-on-year -81 +26 -43
Contract jobs citing ITIL V3 704 997 934
As % of all contract IT jobs advertised in the UK 0.68% 0.95% 0.83%
As % of the Processes & Methodologies category 0.81% 1.13% 1.01%
Number of daily rates quoted 500 690 574
UK median daily rate £400 £420 £400
Median daily rate % change year-on-year -4.76% +5.00% -
10th Percentile £140 £206 £220
90th Percentile £585 £588 £538
UK excluding London median daily rate £375 £380 £375
% change year-on-year -1.32% +1.33% +4.53%
Number of hourly rates quoted 21 34 47
UK median hourly rate £14.00 £15.83 £23.00
Median hourly rate % change year-on-year -11.53% -31.20% +26.03%
10th Percentile £11.35 £11.22 £14.86
90th Percentile £20.25 £28.50 £40.19
UK excluding London median hourly rate £14.00 £20.00 £30.00
% change year-on-year -30.00% -33.33% +39.53%

ITIL V3 is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 87155 88463 92228
As % of all contract IT jobs advertised in the UK 84.47% 83.90% 81.79%
Number of daily rates quoted 58071 58482 59737
UK median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +2.91% +3.25%
10th Percentile £281 £263 £263
90th Percentile £631 £600 £600
UK excluding London median daily rate £400 £400 £385
% change year-on-year - +3.90% +2.67%
Number of hourly rates quoted 2066 2352 2726
UK median hourly rate £23.63 £24.00 £22.50
Median hourly rate % change year-on-year -1.56% +6.67% +18.42%
10th Percentile £11.50 £11.25 £11.33
90th Percentile £49.88 £48.75 £47.61
UK excluding London median hourly rate £24.00 £24.50 £23.75
% change year-on-year -2.04% +3.16% +18.75%

ITIL V3
Job Vacancy Trend

Job postings citing ITIL V3 as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL V3 in the UK

ITIL V3
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITIL V3.

Contractor daily rate trend for ITIL V3 in the UK

ITIL V3
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ITIL V3 over the 6 months to 22 November 2017.

Contractor daily rate histogram for ITIL V3 in the UK

ITIL V3
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITIL V3.

Contractor hourly rate trend for ITIL V3 in the UK

ITIL V3
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ITIL V3 over the 6 months to 22 November 2017.

Contractor hourly rate histogram for ITIL V3 in the UK

ITIL V3
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL V3 within the UK over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -65 659 £400 -5.88% 71
UK excluding London -34 469 £375 -1.32% 58
London -109 226 £438 -8.85% 20
South East +12 212 £400 +8.11% 13
Midlands +21 95 £360 -4.00% 10
North of England -22 61 £400 - 17
East Midlands +32 50 £333 -16.88% 2
West Midlands -12 44 £415 +12.54% 7
North West -20 37 £413 -8.33% 6
Scotland -49 34 £375 -8.54% 5
South West -7 33 £313 -16.67% 3
East of England -23 29 £348 +6.92% 8
Yorkshire +17 22 £340 -15.00% 9
Wales +15 6 £324 +19.91%
North East +6 2 - - 2

For the 6 months to 22 November 2017, IT contractor jobs citing ITIL V3 also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for ITIL V3.

1 704 (100.00%) ITIL
2 234 (33.24%) Service Management
3 185 (26.28%) Windows
4 155 (22.02%) Service Delivery
5 154 (21.88%) Microsoft
6 137 (19.46%) Active Directory
7 129 (18.32%) Security Cleared
8 125 (17.76%) PRINCE2
9 124 (17.61%) Project Management
10 121 (17.19%) Agile Software Development
11 116 (16.48%) ITSM
12 104 (14.77%) Change Management
13 103 (14.63%) SC Cleared
14 99 (14.06%) Finance
15 87 (12.36%) ServiceNow
16 86 (12.22%) VMware
17 85 (12.07%) Service Design
18 80 (11.36%) Analytical Skills
19 79 (11.22%) SLA
20 71 (10.09%) Degree
21 69 (9.80%) Cisco
21 69 (9.80%) Microsoft Certification
21 69 (9.80%) Incident Management
22 68 (9.66%) Microsoft Office
23 65 (9.23%) Windows Server
24 64 (9.09%) Office 365
25 62 (8.81%) CMDB
26 61 (8.66%) Stakeholder Management
27 58 (8.24%) BMC
28 57 (8.10%) Remedy

ITIL V3
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 46 (6.53%) MS Exchange
2 37 (5.26%) SharePoint
3 21 (2.98%) Exchange Server 2010
4 17 (2.41%) IIS
5 16 (2.27%) Skype for Business
6 12 (1.70%) Apache
7 8 (1.14%) Exchange Server 2013
7 8 (1.14%) JBoss
7 8 (1.14%) Tomcat
8 7 (0.99%) WebLogic
9 6 (0.85%) CMS
9 6 (0.85%) NetWeaver
10 5 (0.71%) Documentum
11 3 (0.43%) BizTalk Server
11 3 (0.43%) IBM Domino
11 3 (0.43%) WildFly
12 2 (0.28%) Confluence
12 2 (0.28%) Exchange Server 2007
12 2 (0.28%) nginx
13 1 (0.14%) OpenStack
Applications
1 68 (9.66%) Microsoft Office
2 29 (4.12%) Microsoft Excel
3 26 (3.69%) MS Visio
4 23 (3.27%) Microsoft PowerPoint
5 17 (2.41%) Microsoft Project
Business Applications
1 50 (7.10%) Remedy ITSM
2 11 (1.56%) SAP GRC
3 8 (1.14%) Dynamics CRM
4 6 (0.85%) Dynamics GP
5 4 (0.57%) ION MarketView
5 4 (0.57%) RMDS
5 4 (0.57%) SAP Oil and Gas
6 3 (0.43%) Maximo
6 3 (0.43%) Oracle EBS
7 1 (0.14%) Cognos Business Intelligence
7 1 (0.14%) Oracle 11i
7 1 (0.14%) SAP SM
Cloud Services
1 64 (9.09%) Office 365
2 43 (6.11%) Amazon AWS
3 36 (5.11%) Microsoft Azure
4 27 (3.84%) SaaS
5 10 (1.42%) Cloud Computing
6 9 (1.28%) IaaS
7 7 (0.99%) PaaS
8 4 (0.57%) Azure Active Directory
9 3 (0.43%) Mimecast
10 2 (0.28%) Amazon CloudWatch
10 2 (0.28%) Amazon EC2
10 2 (0.28%) Google Cloud Platform
10 2 (0.28%) Virtual Private Cloud
11 1 (0.14%) IBM Cloud
11 1 (0.14%) OneDrive
11 1 (0.14%) SoftLayer
Communications & Networking
1 49 (6.96%) Firewall
2 39 (5.54%) VPN
3 37 (5.26%) WAN
4 31 (4.40%) SAN
5 30 (4.26%) DNS
6 27 (3.84%) Internet
6 27 (3.84%) LAN
7 24 (3.41%) Unified Communications
8 23 (3.27%) Wireless
9 22 (3.13%) DHCP
10 20 (2.84%) TCP/IP
11 19 (2.70%) VLAN
12 18 (2.56%) Skype
13 17 (2.41%) LDAP
14 16 (2.27%) SMS
15 15 (2.13%) Cisco ASA
16 13 (1.85%) MPLS
17 12 (1.70%) Network Security
18 11 (1.56%) BGP
18 11 (1.56%) SSL
Database & Business Intelligence
1 28 (3.98%) SQL Server
2 11 (1.56%) MongoDB
2 11 (1.56%) SQL Server 2012
3 10 (1.42%) Oracle Database
3 10 (1.42%) SQL Server 2008
4 9 (1.28%) PostgreSQL
5 8 (1.14%) SAP HANA
6 7 (0.99%) MySQL
6 7 (0.99%) Relational Database
7 6 (0.85%) Big Data
8 5 (0.71%) SQL Server 2005
8 5 (0.71%) SQL Server 2016
9 4 (0.57%) DB2
9 4 (0.57%) Hadoop
9 4 (0.57%) OLAP
9 4 (0.57%) OLTP
9 4 (0.57%) Oracle Reports
9 4 (0.57%) Star Schema
10 3 (0.43%) Data Warehouse
11 2 (0.28%) DTS
Development Applications
1 8 (1.14%) JIRA
2 5 (0.71%) Git (software)
2 5 (0.71%) Subversion
3 4 (0.57%) Oracle APEX
4 3 (0.43%) Atlassian Bamboo
4 3 (0.43%) Jenkins
4 3 (0.43%) JMeter
4 3 (0.43%) Rational DOORS
4 3 (0.43%) Selenium
5 2 (0.28%) TeamCity
5 2 (0.28%) Visual Studio
6 1 (0.14%) Maven
6 1 (0.14%) Oracle Forms
6 1 (0.14%) Team Foundation Server
6 1 (0.14%) Toad
General
1 99 (14.06%) Finance
2 55 (7.81%) Telecoms
3 37 (5.26%) Retail
4 20 (2.84%) Banking
5 18 (2.56%) Automotive
6 11 (1.56%) Legal
7 9 (1.28%) Publishing
8 7 (0.99%) Pharmaceutical
9 6 (0.85%) French Language
9 6 (0.85%) Investment Banking
10 4 (0.57%) Billing
10 4 (0.57%) Law
10 4 (0.57%) Manufacturing
11 3 (0.43%) Italian Language
11 3 (0.43%) Retail Banking
12 2 (0.28%) Aerospace
12 2 (0.28%) Marketing
12 2 (0.28%) Military
13 1 (0.14%) Back Office
13 1 (0.14%) Financial Institution
Job Titles
1 113 (16.05%) Analyst
2 87 (12.36%) Service Manager
3 74 (10.51%) Architect
4 43 (6.11%) Service Analyst
5 40 (5.68%) Service Architect
6 36 (5.11%) Services Delivery Manager
7 35 (4.97%) Delivery Manager
7 35 (4.97%) Project Manager
8 32 (4.55%) Service Desk Analyst
8 32 (4.55%) Support Engineer
9 28 (3.98%) Transition Manager
10 27 (3.84%) Consultant
10 27 (3.84%) Service Transition Manager
11 26 (3.69%) 2nd Line Support
11 26 (3.69%) ITIL Manager
12 25 (3.55%) Developer
12 25 (3.55%) Support Analyst
13 24 (3.41%) 3rd Line Support
13 24 (3.41%) Service Desk Engineer
14 22 (3.13%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 54 (7.67%) Web Services
2 36 (5.11%) SOAP
3 35 (4.97%) REST
4 28 (3.98%) HTML
5 26 (3.69%) XML
6 19 (2.70%) CSS
7 16 (2.27%) .NET
7 16 (2.27%) Ajax
7 16 (2.27%) AngularJS
8 14 (1.99%) XHTML
9 11 (1.56%) JSON
9 11 (1.56%) XML Schema
9 11 (1.56%) XSL
10 9 (1.28%) J2EE
11 6 (0.85%) SAP Basis
12 5 (0.71%) LAMP
13 4 (0.57%) Hibernate
13 4 (0.57%) jQuery
13 4 (0.57%) RESTful
13 4 (0.57%) XSLT
Miscellaneous
1 80 (11.36%) Analytical Skills
2 62 (8.81%) CMDB
3 50 (7.10%) Management Information System
4 44 (6.25%) Data Centre
5 24 (3.41%) User Experience
6 23 (3.27%) Computer Science
7 19 (2.70%) Clustering
8 18 (2.56%) Virtual Team
9 11 (1.56%) PKI
10 10 (1.42%) Greenfield Project
10 10 (1.42%) PMI
11 9 (1.28%) Data Protection Act
12 8 (1.14%) Public Cloud
13 7 (0.99%) EMC VNX
13 7 (0.99%) Enterprise Software
13 7 (0.99%) Smart Meter
13 7 (0.99%) Video Conferencing
14 6 (0.85%) iPad
15 5 (0.71%) Distributed Denial-of-Service
15 5 (0.71%) Mobile App
Operating Systems
1 185 (26.28%) Windows
2 65 (9.23%) Windows Server
3 54 (7.67%) Linux
4 39 (5.54%) Windows Server 2012
5 37 (5.26%) Windows Server 2008
6 34 (4.83%) Windows 7
7 23 (3.27%) Windows 10
8 22 (3.13%) Unix
9 17 (2.41%) Red Hat Enterprise Linux
10 13 (1.85%) Windows Server 2003
11 12 (1.70%) Windows 8
12 8 (1.14%) Mac OS X
13 7 (0.99%) CentOS
13 7 (0.99%) Solaris
13 7 (0.99%) Windows Vista
14 5 (0.71%) AIX
14 5 (0.71%) Windows Phone
15 4 (0.57%) Android
15 4 (0.57%) Apple iOS
15 4 (0.57%) Windows 2000
Processes & Methodologies
1 704 (100.00%) ITIL
2 234 (33.24%) Service Management
3 155 (22.02%) Service Delivery
4 125 (17.76%) PRINCE2
5 124 (17.61%) Project Management
6 121 (17.19%) Agile Software Development
7 116 (16.48%) ITSM
8 104 (14.77%) Change Management
9 85 (12.07%) Service Design
10 69 (9.80%) Incident Management
11 61 (8.66%) Stakeholder Management
12 51 (7.24%) Problem Management
13 43 (6.11%) Configuration Management
14 36 (5.11%) DevOps
15 34 (4.83%) Continuous Improvement
16 33 (4.69%) Migration
17 31 (4.40%) Workflow
18 30 (4.26%) Asset Management
18 30 (4.26%) Matrix Organization
18 30 (4.26%) Process Improvement
Programming Languages
1 57 (8.10%) SQL
2 48 (6.82%) PowerShell
3 40 (5.68%) JavaScript
4 31 (4.40%) Java
5 16 (2.27%) C
6 14 (1.99%) VB
7 13 (1.85%) Python
7 13 (1.85%) VBScript
8 12 (1.70%) Shell Script
9 11 (1.56%) Perl
10 9 (1.28%) PHP
10 9 (1.28%) PL/SQL
11 6 (0.85%) C++
12 5 (0.71%) Ruby
13 4 (0.57%) Bash Shell
13 4 (0.57%) C#
13 4 (0.57%) XPath
14 2 (0.28%) ABAP
14 2 (0.28%) Apple Swift
14 2 (0.28%) T-SQL
Qualifications
1 129 (18.32%) Security Cleared
2 103 (14.63%) SC Cleared
3 71 (10.09%) Degree
4 69 (9.80%) Microsoft Certification
5 52 (7.39%) Cisco Certification
6 42 (5.97%) DV Cleared
7 38 (5.40%) MCSE
8 24 (3.41%) CCNA
9 21 (2.98%) CCNP
10 18 (2.56%) PMP
11 17 (2.41%) BPSS Clearance
12 15 (2.13%) CCIE
12 15 (2.13%) ITIL Certification
12 15 (2.13%) MCSA
13 14 (1.99%) CISSP
13 14 (1.99%) MCP
14 12 (1.70%) ITIL Foundation Certificate
15 11 (1.56%) PMI Certification
16 10 (1.42%) Computer Science Degree
17 9 (1.28%) PRINCE2 Certification
Quality Assurance & Compliance
1 79 (11.22%) SLA
2 28 (3.98%) ISO/IEC 20000
3 19 (2.70%) QA
4 17 (2.41%) PMO
5 16 (2.27%) COBIT
6 14 (1.99%) Sarbanes-Oxley
7 12 (1.70%) ISO/IEC 27001
8 9 (1.28%) Disclosure Scotland
9 4 (0.57%) GDPR
9 4 (0.57%) PCI DSS
10 3 (0.43%) ISO/IEC 19770
10 3 (0.43%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 2 (0.28%) GxP
12 1 (0.14%) Data Quality
12 1 (0.14%) EFQM
12 1 (0.14%) IFRS
12 1 (0.14%) ISO 22301
12 1 (0.14%) ISO 9001
12 1 (0.14%) MiFID
12 1 (0.14%) PMBOK
System Software
1 137 (19.46%) Active Directory
2 50 (7.10%) VMware Infrastructure
3 27 (3.84%) Hyper-V
4 19 (2.70%) vSphere
4 19 (2.70%) XenApp
5 12 (1.70%) VMware Workstation
6 7 (0.99%) BitLocker
7 6 (0.85%) Docker
7 6 (0.85%) VMware ESXi
8 5 (0.71%) ProxySG
8 5 (0.71%) vCloud
9 3 (0.43%) Firmware
9 3 (0.43%) ISA Server
9 3 (0.43%) XenDesktop
10 2 (0.28%) Virtual Machines
11 1 (0.14%) Apache ZooKeeper
11 1 (0.14%) Microsoft App-V
11 1 (0.14%) Oracle RAC
11 1 (0.14%) Terminal Services
11 1 (0.14%) Veritas Cluster Server
Systems Management
1 46 (6.53%) SCCM
2 27 (3.84%) SCOM
3 23 (3.27%) ServiceCenter
4 16 (2.27%) Netcool
5 15 (2.13%) HP Quality Center
6 12 (1.70%) McAfee ePO
6 12 (1.70%) OVSD
7 11 (1.56%) NetBackup
8 9 (1.28%) Opscode Chef
8 9 (1.28%) WSUS
9 8 (1.14%) Ansible
10 7 (0.99%) Nagios
10 7 (0.99%) Puppet
11 6 (0.85%) Backup Exec
11 6 (0.85%) MOM
11 6 (0.85%) Symantec Enterprise Vault
11 6 (0.85%) Tivoli Storage Manager
12 5 (0.71%) Microsoft Clustering
12 5 (0.71%) ZABBIX
13 4 (0.57%) FortiGate
Vendors
1 154 (21.88%) Microsoft
2 87 (12.36%) ServiceNow
3 86 (12.22%) VMware
4 69 (9.80%) Cisco
5 58 (8.24%) BMC
6 57 (8.10%) HP
6 57 (8.10%) Remedy
7 45 (6.39%) Citrix
8 33 (4.69%) IBM
9 32 (4.55%) Apple
10 27 (3.84%) Oracle
11 24 (3.41%) McAfee
12 23 (3.27%) CA
12 23 (3.27%) Peregrine
13 21 (2.98%) SAP
14 18 (2.56%) EMC
15 17 (2.41%) F5
16 16 (2.27%) NetApp
17 14 (1.99%) Red Hat
18 12 (1.70%) Blue Coat