Period
to 23 October 2017

The following table provides summary statistics for contract job vacancies with a requirement for ITIL V3 skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL V3 over the 6 months to 23 October 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ITIL Version 3
UK
6 months to
23 Oct 2017
Same period 2016 Same period 2015
Rank 344 269 286
Rank change year-on-year -75 +17 -34
Contract jobs citing ITIL V3 718 1029 947
As % of all contract IT jobs advertised in the UK 0.72% 0.98% 0.83%
As % of the Processes & Methodologies category 0.85% 1.16% 1.02%
Number of daily rates quoted 503 711 586
UK median daily rate £400 £420 £394
Median daily rate % change year-on-year -4.76% +6.67% +5.00%
10th Percentile £140 £200 £223
90th Percentile £586 £588 £538
UK excluding London median daily rate £375 £380 £375
% change year-on-year -1.32% +1.33% +7.14%
Number of hourly rates quoted 26 41 45
UK median hourly rate £15.86 £16.15 £21.69
Median hourly rate % change year-on-year -1.81% -25.54% +23.94%
10th Percentile £11.35 £11.25 £14.82
90th Percentile £29.75 £28.50 £40.19
UK excluding London median hourly rate £15.50 £27.00 £30.15
% change year-on-year -42.59% -10.45% +72.29%

ITIL V3 is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 84677 88405 92997
As % of all contract IT jobs advertised in the UK 84.53% 83.89% 81.60%
Number of daily rates quoted 56261 58466 60205
UK median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £281 £263 £263
90th Percentile £625 £600 £600
UK excluding London median daily rate £400 £400 £380
% change year-on-year - +5.26% +2.70%
Number of hourly rates quoted 1985 2318 2697
UK median hourly rate £25.00 £23.50 £22.00
Median hourly rate % change year-on-year +6.38% +6.82% +15.79%
10th Percentile £11.60 £11.50 £11.50
90th Percentile £50.00 £48.75 £47.90
UK excluding London median hourly rate £25.00 £24.00 £22.50
% change year-on-year +4.17% +6.67% +12.50%

ITIL V3
Job Vacancy Trend

Job postings citing ITIL V3 as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL V3 in the UK

ITIL V3
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITIL V3.

Contractor daily rate trend for ITIL V3 in the UK

ITIL V3
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ITIL V3 over the 6 months to 23 October 2017.

Contractor daily rate histogram for ITIL V3 in the UK

ITIL V3
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITIL V3.

Contractor hourly rate trend for ITIL V3 in the UK

ITIL V3
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ITIL V3 over the 6 months to 23 October 2017.

Contractor hourly rate histogram for ITIL V3 in the UK

ITIL V3
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL V3 within the UK over the 6 months to 23 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -52 676 £400 -5.88% 46
UK excluding London -35 472 £375 -1.32% 33
London -75 237 £425 -10.53% 18
South East +17 222 £400 +6.67% 9
Midlands +14 88 £350 -6.67% 6
North of England -25 61 £400 -5.88% 7
East Midlands +36 50 £345 -23.33% 1
North West +7 38 £425 -5.56% 1
South West -8 38 £313 -13.79% 2
West Midlands -20 37 £400 +6.67% 5
Scotland -55 33 £375 -8.54% 4
East of England -46 28 £345 +6.15% 4
Yorkshire +17 20 £320 -24.71% 4
Wales +8 6 £344 +27.31% 1
North East -2 3 - - 2

For the 6 months to 23 October 2017, IT contractor jobs citing ITIL V3 also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for ITIL V3.

1 718 (100.00%) ITIL
2 249 (34.68%) Service Management
3 174 (24.23%) Windows
4 170 (23.68%) Service Delivery
5 141 (19.64%) Microsoft
6 139 (19.36%) Project Management
7 134 (18.66%) Active Directory
8 133 (18.52%) Security Cleared
9 124 (17.27%) ITSM
10 122 (16.99%) PRINCE2
11 121 (16.85%) Agile Software Development
12 100 (13.93%) Change Management
13 99 (13.79%) SC Cleared
14 90 (12.53%) SLA
15 89 (12.40%) Service Design
16 88 (12.26%) Finance
17 87 (12.12%) Analytical Skills
18 84 (11.70%) ServiceNow
19 80 (11.14%) Incident Management
20 78 (10.86%) VMware
21 75 (10.45%) Degree
22 70 (9.75%) Office 365
22 70 (9.75%) Microsoft Office
23 66 (9.19%) CMDB
24 65 (9.05%) Windows Server
25 64 (8.91%) Microsoft Certification
26 63 (8.77%) Cisco
27 61 (8.50%) Stakeholder Management
27 61 (8.50%) Telecoms
28 60 (8.36%) BMC

ITIL V3
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 43 (5.99%) MS Exchange
2 28 (3.90%) SharePoint
3 25 (3.48%) Exchange Server 2010
4 18 (2.51%) Skype for Business
5 16 (2.23%) IIS
6 11 (1.53%) Apache
6 11 (1.53%) Exchange Server 2013
7 10 (1.39%) NetWeaver
8 8 (1.11%) Tomcat
9 7 (0.97%) JBoss
9 7 (0.97%) WebLogic
10 6 (0.84%) CMS
11 5 (0.70%) Documentum
12 3 (0.42%) WildFly
13 2 (0.28%) BizTalk Server
13 2 (0.28%) Confluence
13 2 (0.28%) Exchange Server 2007
13 2 (0.28%) GeoServer
13 2 (0.28%) IBM Domino
13 2 (0.28%) nginx
Applications
1 70 (9.75%) Microsoft Office
2 26 (3.62%) Microsoft Excel
3 23 (3.20%) MS Visio
4 20 (2.79%) Microsoft PowerPoint
5 14 (1.95%) Microsoft Project
6 1 (0.14%) InfoPath
Business Applications
1 51 (7.10%) Remedy ITSM
2 11 (1.53%) SAP GRC
3 8 (1.11%) Dynamics CRM
4 6 (0.84%) Dynamics GP
5 5 (0.70%) SAP Oil and Gas
6 4 (0.56%) Oracle EBS
7 3 (0.42%) ION MarketView
7 3 (0.42%) Maximo
7 3 (0.42%) RMDS
8 2 (0.28%) Oracle 11i
9 1 (0.14%) Cognos Business Intelligence
9 1 (0.14%) SAP SM
Cloud Services
1 70 (9.75%) Office 365
2 40 (5.57%) Amazon AWS
3 39 (5.43%) Microsoft Azure
4 29 (4.04%) SaaS
5 10 (1.39%) Cloud Computing
5 10 (1.39%) IaaS
6 9 (1.25%) PaaS
7 5 (0.70%) Azure Active Directory
8 2 (0.28%) Google Cloud Platform
8 2 (0.28%) Mimecast
9 1 (0.14%) IBM Cloud
9 1 (0.14%) OneDrive
9 1 (0.14%) SoftLayer
Communications & Networking
1 51 (7.10%) Firewall
2 39 (5.43%) WAN
3 37 (5.15%) VPN
4 32 (4.46%) LAN
5 30 (4.18%) DNS
6 27 (3.76%) SAN
7 24 (3.34%) DHCP
8 21 (2.92%) Wireless
9 20 (2.79%) Internet
10 18 (2.51%) Cisco ASA
10 18 (2.51%) TCP/IP
10 18 (2.51%) Unified Communications
11 17 (2.37%) LDAP
11 17 (2.37%) VLAN
12 16 (2.23%) SMS
13 13 (1.81%) Skype
14 12 (1.67%) BGP
14 12 (1.67%) MPLS
14 12 (1.67%) Network Security
15 11 (1.53%) SSL
Database & Business Intelligence
1 29 (4.04%) SQL Server
2 13 (1.81%) MongoDB
2 13 (1.81%) Oracle Database
3 10 (1.39%) SAP HANA
3 10 (1.39%) SQL Server 2012
4 8 (1.11%) PostgreSQL
4 8 (1.11%) Relational Database
4 8 (1.11%) SQL Server 2008
5 7 (0.97%) Data Warehouse
5 7 (0.97%) MySQL
6 6 (0.84%) SQL Server 2005
6 6 (0.84%) SQL Server 2016
7 5 (0.70%) Big Data
7 5 (0.70%) Hadoop
7 5 (0.70%) Oracle Reports
7 5 (0.70%) Power BI
8 4 (0.56%) DB2
9 3 (0.42%) OLAP
9 3 (0.42%) OLTP
9 3 (0.42%) Star Schema
Development Applications
1 8 (1.11%) JIRA
2 5 (0.70%) Oracle APEX
2 5 (0.70%) Subversion
3 4 (0.56%) Git (software)
4 3 (0.42%) Atlassian Bamboo
4 3 (0.42%) JMeter
4 3 (0.42%) Rational DOORS
4 3 (0.42%) Selenium
5 2 (0.28%) Jenkins
5 2 (0.28%) MSI
5 2 (0.28%) Oracle Forms
5 2 (0.28%) TeamCity
5 2 (0.28%) Toad
6 1 (0.14%) Maven
6 1 (0.14%) Visual Studio
General
1 88 (12.26%) Finance
2 61 (8.50%) Telecoms
3 37 (5.15%) Retail
4 18 (2.51%) Automotive
5 17 (2.37%) Banking
6 12 (1.67%) Legal
7 10 (1.39%) Publishing
8 7 (0.97%) Investment Banking
8 7 (0.97%) Pharmaceutical
9 6 (0.84%) French Language
10 4 (0.56%) Billing
10 4 (0.56%) Italian Language
10 4 (0.56%) Law
10 4 (0.56%) Manufacturing
11 3 (0.42%) Retail Banking
12 2 (0.28%) Aerospace
12 2 (0.28%) Back Office
12 2 (0.28%) Marketing
12 2 (0.28%) Military
13 1 (0.14%) Electronics
Job Titles
1 122 (16.99%) Analyst
2 93 (12.95%) Service Manager
3 75 (10.45%) Architect
4 44 (6.13%) Service Analyst
5 41 (5.71%) Service Architect
6 35 (4.87%) Services Delivery Manager
7 33 (4.60%) Delivery Manager
7 33 (4.60%) Project Manager
8 32 (4.46%) Service Desk Analyst
9 31 (4.32%) Transition Manager
10 30 (4.18%) Service Transition Manager
10 30 (4.18%) Support Analyst
11 28 (3.90%) Consultant
12 26 (3.62%) Developer
13 25 (3.48%) ITIL Manager
14 23 (3.20%) 3rd Line Support
14 23 (3.20%) Service Desk Engineer
15 22 (3.06%) Service Design Manager
16 21 (2.92%) 2nd Line Support
16 21 (2.92%) ServiceNow Developer
Libraries, Frameworks & Software Standards
1 52 (7.24%) Web Services
2 35 (4.87%) REST
3 34 (4.74%) SOAP
4 27 (3.76%) HTML
5 25 (3.48%) XML
6 18 (2.51%) CSS
7 15 (2.09%) .NET
7 15 (2.09%) AngularJS
8 14 (1.95%) Ajax
8 14 (1.95%) XHTML
9 11 (1.53%) JSON
9 11 (1.53%) XML Schema
9 11 (1.53%) XSL
10 10 (1.39%) SAP Basis
11 9 (1.25%) J2EE
12 5 (0.70%) LAMP
13 4 (0.56%) OpenID
13 4 (0.56%) Oracle Fusion
13 4 (0.56%) RESTful
13 4 (0.56%) SAML
Miscellaneous
1 87 (12.12%) Analytical Skills
2 66 (9.19%) CMDB
3 49 (6.82%) Management Information System
4 46 (6.41%) Data Centre
5 27 (3.76%) User Experience
6 18 (2.51%) Clustering
7 17 (2.37%) Computer Science
8 16 (2.23%) Virtual Team
9 13 (1.81%) Data Protection Act
10 10 (1.39%) Greenfield Project
10 10 (1.39%) PMI
11 9 (1.25%) Video Conferencing
12 8 (1.11%) Enterprise Software
12 8 (1.11%) PKI
13 7 (0.97%) Blackberry
13 7 (0.97%) EMC VNX
14 6 (0.84%) Public Cloud
14 6 (0.84%) Smart Meter
15 5 (0.70%) Distributed Denial-of-Service
15 5 (0.70%) Replication
Operating Systems
1 174 (24.23%) Windows
2 65 (9.05%) Windows Server
3 53 (7.38%) Linux
4 37 (5.15%) Windows Server 2008
5 34 (4.74%) Windows Server 2012
6 31 (4.32%) Windows 7
7 26 (3.62%) Unix
8 24 (3.34%) Windows 10
9 15 (2.09%) Red Hat Enterprise Linux
9 15 (2.09%) Windows Server 2003
10 12 (1.67%) Windows 8
11 11 (1.53%) Mac OS X
12 8 (1.11%) Solaris
12 8 (1.11%) Windows Vista
13 7 (0.97%) CentOS
14 6 (0.84%) AIX
15 5 (0.70%) Windows Phone
16 4 (0.56%) Android
16 4 (0.56%) Apple iOS
17 2 (0.28%) Oracle Linux
Processes & Methodologies
1 718 (100.00%) ITIL
2 249 (34.68%) Service Management
3 170 (23.68%) Service Delivery
4 139 (19.36%) Project Management
5 124 (17.27%) ITSM
6 122 (16.99%) PRINCE2
7 121 (16.85%) Agile Software Development
8 100 (13.93%) Change Management
9 89 (12.40%) Service Design
10 80 (11.14%) Incident Management
11 61 (8.50%) Stakeholder Management
12 58 (8.08%) Problem Management
13 43 (5.99%) Continuous Improvement
14 41 (5.71%) Configuration Management
15 36 (5.01%) DevOps
16 34 (4.74%) Matrix Organization
17 33 (4.60%) Process Improvement
17 33 (4.60%) Root Cause Analysis
18 31 (4.32%) Migration
18 31 (4.32%) Supplier Management
Programming Languages
1 54 (7.52%) SQL
2 46 (6.41%) PowerShell
3 41 (5.71%) JavaScript
4 28 (3.90%) Java
5 17 (2.37%) C
6 15 (2.09%) VB
7 14 (1.95%) VBScript
8 13 (1.81%) Shell Script
9 12 (1.67%) Python
10 10 (1.39%) Perl
11 9 (1.25%) PL/SQL
12 8 (1.11%) PHP
13 5 (0.70%) C++
13 5 (0.70%) Ruby
14 4 (0.56%) ABAP
14 4 (0.56%) Bash Shell
15 3 (0.42%) Korn
15 3 (0.42%) XPath
16 2 (0.28%) C#
16 2 (0.28%) T-SQL
Qualifications
1 133 (18.52%) Security Cleared
2 99 (13.79%) SC Cleared
3 75 (10.45%) Degree
4 64 (8.91%) Microsoft Certification
5 51 (7.10%) Cisco Certification
6 45 (6.27%) DV Cleared
7 34 (4.74%) MCSE
8 26 (3.62%) CCNA
9 22 (3.06%) BPSS Clearance
10 19 (2.65%) CCNP
11 18 (2.51%) PMP
12 17 (2.37%) MCP
13 15 (2.09%) ITIL Certification
13 15 (2.09%) MCSA
14 13 (1.81%) CCIE
15 12 (1.67%) CISSP
15 12 (1.67%) ITIL Foundation Certificate
15 12 (1.67%) PMI Certification
16 9 (1.25%) CCENT
16 9 (1.25%) PRINCE2 Certification
Quality Assurance & Compliance
1 90 (12.53%) SLA
2 33 (4.60%) ISO/IEC 20000
3 18 (2.51%) QA
4 17 (2.37%) PMO
5 16 (2.23%) COBIT
6 14 (1.95%) Sarbanes-Oxley
7 11 (1.53%) Disclosure Scotland
8 10 (1.39%) ISO/IEC 27001
9 7 (0.97%) ISO/IEC 19770
10 4 (0.56%) GDPR
10 4 (0.56%) PCI DSS
11 3 (0.42%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 2 (0.28%) EFQM
12 2 (0.28%) GxP
13 1 (0.14%) BS7799
13 1 (0.14%) Data Quality
13 1 (0.14%) ISO 9001
13 1 (0.14%) PMBOK
System Software
1 134 (18.66%) Active Directory
2 41 (5.71%) VMware Infrastructure
3 20 (2.79%) Hyper-V
4 18 (2.51%) vSphere
5 15 (2.09%) XenApp
6 11 (1.53%) VMware Workstation
7 6 (0.84%) vCloud
8 5 (0.70%) ProxySG
8 5 (0.70%) VMware ESXi
9 4 (0.56%) BitLocker
9 4 (0.56%) Docker
10 3 (0.42%) Firmware
10 3 (0.42%) ISA Server
11 2 (0.28%) Oracle RAC
11 2 (0.28%) Virtual Machines
12 1 (0.14%) Apache ZooKeeper
12 1 (0.14%) Terminal Services
12 1 (0.14%) Veritas Cluster Server
12 1 (0.14%) Virtual Servers
Systems Management
1 39 (5.43%) SCCM
2 27 (3.76%) SCOM
3 22 (3.06%) Netcool
3 22 (3.06%) ServiceCenter
4 15 (2.09%) HP Quality Center
5 14 (1.95%) OVSD
6 9 (1.25%) Opscode Chef
6 9 (1.25%) WSUS
7 7 (0.97%) Nagios
7 7 (0.97%) Puppet
8 6 (0.84%) McAfee ePO
8 6 (0.84%) Microsoft Clustering
8 6 (0.84%) MOM
8 6 (0.84%) NetBackup
9 5 (0.70%) Ansible
9 5 (0.70%) Backup Exec
9 5 (0.70%) Oracle Enterprise Manager
9 5 (0.70%) Oracle RMAN
9 5 (0.70%) ZABBIX
10 4 (0.56%) logstash
Vendors
1 141 (19.64%) Microsoft
2 84 (11.70%) ServiceNow
3 78 (10.86%) VMware
4 63 (8.77%) Cisco
5 60 (8.36%) BMC
6 58 (8.08%) Remedy
7 57 (7.94%) HP
8 42 (5.85%) Citrix
9 31 (4.32%) Apple
10 29 (4.04%) IBM
10 29 (4.04%) Oracle
11 26 (3.62%) SAP
12 22 (3.06%) CA
12 22 (3.06%) Peregrine
13 19 (2.65%) EMC
14 17 (2.37%) NetApp
15 14 (1.95%) McAfee
16 13 (1.81%) Motorola
16 13 (1.81%) Red Hat
17 12 (1.67%) Snow