Period
to 22 August 2017

The following table provides summary statistics for contract job vacancies with a requirement for ITIL V3 skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL V3 over the 6 months to 22 August 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ITIL Version 3
UK
6 months to
22 Aug 2017
Same period 2016 Same period 2015
Rank 328 260 263
Rank change year-on-year -68 +3 +2
Contract jobs citing ITIL V3 712 1060 1027
As % of all contract IT jobs advertised in the UK 0.74% 0.98% 0.90%
As % of the Processes & Methodologies category 0.88% 1.17% 1.12%
Number of daily rates quoted 469 724 661
UK median daily rate £400 £420 £350
Median daily rate % change year-on-year -4.76% +20.00% -6.67%
10th Percentile £155 £210 £213
90th Percentile £575 £588 £500
UK excluding London median daily rate £396 £375 £330
% change year-on-year +5.60% +13.64% -5.71%
Number of hourly rates quoted 25 35 29
UK median hourly rate £17.00 £20.00 £20.00
Median hourly rate % change year-on-year -15.00% - +14.29%
10th Percentile £11.51 £11.25 £10.80
90th Percentile £38.25 £28.50 £41.07
UK excluding London median hourly rate £17.00 £27.00 £30.00
% change year-on-year -37.04% -10.00% +71.43%

ITIL V3 is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process and methodology skills.

Contract Process & Methodology Skills
UK
Contract job vacancies with a requirement for process and methodology skills 80882 90429 91778
As % of all contract IT job vacancies advertised in the UK 84.36% 83.50% 80.87%
Number of daily rates quoted 53087 59721 58563
UK median daily rate £450 £425 £400
Median daily rate % change year-on-year +5.88% +6.25% -
10th Percentile £281 £263 £260
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £400 £375
% change year-on-year - +6.67% +3.45%
Number of hourly rates quoted 2003 2206 2633
UK median hourly rate £25.00 £25.00 £22.00
Median hourly rate % change year-on-year - +13.64% +8.96%
10th Percentile £11.72 £11.50 £11.25
90th Percentile £50.23 £48.38 £47.83
UK excluding London median hourly rate £25.00 £25.00 £22.50
% change year-on-year - +11.11% +7.14%

ITIL V3
Job Vacancy Trend

Job postings citing ITIL V3 as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL V3 in the UK

ITIL V3
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITIL V3.

Contractor daily rate trend for ITIL V3 in the UK

ITIL V3
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ITIL V3 over the 6 months to 22 August 2017.

Contractor daily rate histogram for ITIL V3 in the UK

ITIL V3
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITIL V3.

Contractor hourly rate trend for ITIL V3 in the UK

ITIL V3
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ITIL V3 over the 6 months to 22 August 2017.

Contractor hourly rate histogram for ITIL V3 in the UK

ITIL V3
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL V3 within the UK over the 6 months to 22 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -48 672 £403 -4.05% 71
UK excluding London -23 480 £396 +5.60% 52
South East +24 250 £420 +19.83% 19
London -89 221 £425 -10.53% 21
Midlands 0 74 £350 -9.68% 5
North of England -11 60 £425 +6.25% 15
South West +1 40 £325 -7.14% 2
West Midlands -7 37 £324 -15.08% 4
East Midlands +12 36 £350 -22.22% 1
North West +26 27 £375 -1.64% 6
Scotland -41 27 £350 -16.67% 3
East of England -34 26 £275 -30.82% 8
Yorkshire +28 17 £340 -23.38% 6
North East +4 16 £575 +50.33% 3
Wales +4 9 £398 -0.63%

For the 6 months to 22 August 2017, IT contractor jobs citing ITIL V3 also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for ITIL V3.

1 712 (100.00%) ITIL
2 259 (36.38%) Service Management
3 171 (24.02%) Windows
4 159 (22.33%) Service Delivery
5 147 (20.65%) Security Cleared
6 140 (19.66%) Microsoft
7 128 (17.98%) Project Management
8 123 (17.28%) ITSM
9 116 (16.29%) SC Cleared
10 105 (14.75%) Active Directory
11 99 (13.90%) Analytical Skills
12 97 (13.62%) Agile Software Development
13 96 (13.48%) PRINCE2
14 92 (12.92%) Change Management
14 92 (12.92%) Degree
15 87 (12.22%) SLA
16 85 (11.94%) Cisco
16 85 (11.94%) Incident Management
17 84 (11.80%) HP
18 83 (11.66%) VMware
19 81 (11.38%) Finance
20 79 (11.10%) Service Design
21 65 (9.13%) Remedy
22 63 (8.85%) Microsoft Certification
23 62 (8.71%) Microsoft Office
24 61 (8.57%) Telecoms
25 60 (8.43%) Stakeholder Management
26 59 (8.29%) Problem Management
27 58 (8.15%) Cisco Certification
28 57 (8.01%) Linux

ITIL V3
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (4.92%) MS Exchange
2 23 (3.23%) Exchange Server 2010
2 23 (3.23%) SharePoint
3 19 (2.67%) NetWeaver
4 15 (2.11%) CMS
5 14 (1.97%) IIS
6 13 (1.83%) Skype for Business
7 10 (1.40%) Apache
7 10 (1.40%) Exchange Server 2013
8 8 (1.12%) Tomcat
9 7 (0.98%) ColdFusion
10 6 (0.84%) Railo
10 6 (0.84%) SharePoint 2013
11 4 (0.56%) Documentum
11 4 (0.56%) GeoServer
11 4 (0.56%) WebLogic
12 3 (0.42%) Exchange Server 2007
12 3 (0.42%) JBoss
13 2 (0.28%) Exchange Server 2003
13 2 (0.28%) GlassFish
Applications
1 62 (8.71%) Microsoft Office
2 33 (4.63%) Microsoft Excel
3 27 (3.79%) MS Visio
4 20 (2.81%) Microsoft PowerPoint
5 10 (1.40%) Microsoft Project
6 1 (0.14%) InfoPath
Business Applications
1 50 (7.02%) Remedy ITSM
2 11 (1.54%) SAP GRC
3 9 (1.26%) SAP Oil and Gas
4 5 (0.70%) Dynamics CRM
4 5 (0.70%) Oracle EBS
5 4 (0.56%) Oracle 11i
6 3 (0.42%) Maximo
7 1 (0.14%) Cognos Business Intelligence
7 1 (0.14%) Dynamics AX
7 1 (0.14%) ION MarketView
7 1 (0.14%) RMDS
7 1 (0.14%) SAP SM
Cloud Services
1 54 (7.58%) Office 365
2 45 (6.32%) Amazon AWS
3 37 (5.20%) Microsoft Azure
4 23 (3.23%) SaaS
5 6 (0.84%) Cloud Computing
5 6 (0.84%) PaaS
6 5 (0.70%) Azure Active Directory
6 5 (0.70%) IaaS
7 1 (0.14%) Google Cloud Platform
7 1 (0.14%) Mimecast
7 1 (0.14%) OneDrive
Communications & Networking
1 40 (5.62%) Firewall
2 39 (5.48%) LAN
3 38 (5.34%) WAN
4 26 (3.65%) VPN
5 24 (3.37%) Cisco ASA
6 21 (2.95%) DNS
7 20 (2.81%) Wireless
8 17 (2.39%) DHCP
8 17 (2.39%) SAN
9 16 (2.25%) Internet
9 16 (2.25%) TCP/IP
10 14 (1.97%) Wi-Fi
11 12 (1.69%) Cisco IOS
11 12 (1.69%) Cisco Nexus
12 11 (1.54%) Unified Communications
13 10 (1.40%) BGP
13 10 (1.40%) LDAP
13 10 (1.40%) SSL
14 8 (1.12%) Network Security
15 7 (0.98%) NAS
Database & Business Intelligence
1 42 (5.90%) SQL Server
2 23 (3.23%) Oracle Database
3 22 (3.09%) SQL Server 2012
4 19 (2.67%) SAP HANA
5 15 (2.11%) SQL Server 2016
6 14 (1.97%) MongoDB
7 10 (1.40%) SQL Server 2005
8 9 (1.26%) Big Data
8 9 (1.26%) Data Warehouse
9 7 (0.98%) Hadoop
9 7 (0.98%) Relational Database
10 6 (0.84%) MySQL
10 6 (0.84%) Oracle Reports
10 6 (0.84%) SQL Server 2008
11 5 (0.70%) BusinessObjects Business Intelligence
11 5 (0.70%) Oracle Database 11g
11 5 (0.70%) RDBMS
12 4 (0.56%) Oracle Database 12c
12 4 (0.56%) Sisense
12 4 (0.56%) SQL Server 2014
Development Applications
1 9 (1.26%) Jenkins
2 8 (1.12%) Git (software)
3 7 (0.98%) Team Foundation Server
4 6 (0.84%) Hudson
5 5 (0.70%) JIRA
5 5 (0.70%) Oracle APEX
5 5 (0.70%) Oracle Forms
6 4 (0.56%) Toad
7 3 (0.42%) Rational DOORS
8 2 (0.28%) Atlassian Bamboo
8 2 (0.28%) JMeter
8 2 (0.28%) MSI
8 2 (0.28%) Selenium
8 2 (0.28%) VSS/SourceSafe
9 1 (0.14%) Subversion
9 1 (0.14%) Visual Studio
General
1 81 (11.38%) Finance
2 61 (8.57%) Telecoms
3 34 (4.78%) Retail
4 21 (2.95%) Banking
5 17 (2.39%) Automotive
6 9 (1.26%) Publishing
7 8 (1.12%) Investment Banking
8 6 (0.84%) Back Office
8 6 (0.84%) French Language
8 6 (0.84%) Manufacturing
9 5 (0.70%) Law
9 5 (0.70%) Legal
10 4 (0.56%) Italian Language
10 4 (0.56%) Pharmaceutical
11 3 (0.42%) Aerospace
11 3 (0.42%) Billing
11 3 (0.42%) Financial Institution
12 2 (0.28%) Electronics
12 2 (0.28%) Front Office
13 1 (0.14%) Spanish Language
Job Titles
1 108 (15.17%) Analyst
2 84 (11.80%) Service Manager
3 79 (11.10%) Architect
4 35 (4.92%) Project Manager
5 34 (4.78%) Service Analyst
5 34 (4.78%) Transition Manager
6 33 (4.63%) Service Transition Manager
7 30 (4.21%) Services Delivery Manager
8 29 (4.07%) Service Architect
8 29 (4.07%) Support Analyst
9 28 (3.93%) Consultant
9 28 (3.93%) Delivery Manager
10 26 (3.65%) ITIL Manager
11 24 (3.37%) Service Desk Engineer
12 22 (3.09%) Developer
13 20 (2.81%) Incident Manager
14 19 (2.67%) 3rd Line Support
14 19 (2.67%) Infrastructure Engineer
14 19 (2.67%) Network Engineer
15 18 (2.53%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 33 (4.63%) Web Services
2 28 (3.93%) HTML
3 23 (3.23%) SAP Basis
4 22 (3.09%) CSS
5 20 (2.81%) XML
6 19 (2.67%) REST
7 18 (2.53%) SOAP
8 10 (1.40%) Ajax
8 10 (1.40%) AngularJS
8 10 (1.40%) XHTML
9 9 (1.26%) JSON
9 9 (1.26%) XML Schema
9 9 (1.26%) XSL
10 8 (1.12%) jQuery
11 6 (0.84%) .NET
11 6 (0.84%) HTML5
11 6 (0.84%) Twitter Bootstrap
12 5 (0.70%) LAMP
12 5 (0.70%) Oracle Fusion
13 4 (0.56%) Middleware
Miscellaneous
1 99 (13.90%) Analytical Skills
2 51 (7.16%) CMDB
3 49 (6.88%) Management Information System
4 48 (6.74%) Data Centre
5 25 (3.51%) User Experience
6 22 (3.09%) Virtual Team
7 17 (2.39%) Computer Science
8 15 (2.11%) Clustering
8 15 (2.11%) Data Protection Act
9 13 (1.83%) Video Conferencing
10 10 (1.40%) Greenfield Project
11 9 (1.26%) Driving Licence
12 8 (1.12%) PMI
12 8 (1.12%) Smart Meter
13 7 (0.98%) EMC VNX
13 7 (0.98%) Enterprise Software
14 6 (0.84%) Blackberry
15 5 (0.70%) PKI
16 4 (0.56%) iPad
16 4 (0.56%) NHS
Operating Systems
1 171 (24.02%) Windows
2 57 (8.01%) Linux
3 55 (7.72%) Windows Server
4 42 (5.90%) Windows Server 2012
5 39 (5.48%) Windows Server 2008
6 30 (4.21%) Windows 7
7 23 (3.23%) Windows 10
8 22 (3.09%) Unix
9 14 (1.97%) CentOS
10 13 (1.83%) Red Hat Enterprise Linux
10 13 (1.83%) Windows Server 2003
11 9 (1.26%) Mac OS X
12 8 (1.12%) Windows 8
13 7 (0.98%) Solaris
13 7 (0.98%) Ubuntu
13 7 (0.98%) Windows Vista
14 6 (0.84%) AIX
15 4 (0.56%) Oracle Linux
16 2 (0.28%) Android
16 2 (0.28%) SUSE
Processes & Methodologies
1 712 (100.00%) ITIL
2 259 (36.38%) Service Management
3 159 (22.33%) Service Delivery
4 128 (17.98%) Project Management
5 123 (17.28%) ITSM
6 97 (13.62%) Agile Software Development
7 96 (13.48%) PRINCE2
8 92 (12.92%) Change Management
9 85 (11.94%) Incident Management
10 79 (11.10%) Service Design
11 60 (8.43%) Stakeholder Management
12 59 (8.29%) Problem Management
13 44 (6.18%) Continuous Improvement
14 43 (6.04%) DevOps
15 40 (5.62%) Migration
16 32 (4.49%) Release Management
17 31 (4.35%) Validation
18 29 (4.07%) Data Protection
18 29 (4.07%) Disaster Recovery
18 29 (4.07%) SDLC
Programming Languages
1 46 (6.46%) SQL
2 35 (4.92%) PowerShell
3 34 (4.78%) JavaScript
4 16 (2.25%) VB
4 16 (2.25%) VBScript
5 15 (2.11%) C
6 11 (1.54%) ABAP
6 11 (1.54%) Java
7 10 (1.40%) Python
8 9 (1.26%) Perl
8 9 (1.26%) Shell Script
9 7 (0.98%) Bash Shell
10 6 (0.84%) PL/SQL
11 5 (0.70%) Ruby
12 4 (0.56%) C#
12 4 (0.56%) PHP
13 3 (0.42%) C++
13 3 (0.42%) Korn
14 2 (0.28%) T-SQL
15 1 (0.14%) VBA
Qualifications
1 147 (20.65%) Security Cleared
2 116 (16.29%) SC Cleared
3 92 (12.92%) Degree
4 63 (8.85%) Microsoft Certification
5 58 (8.15%) Cisco Certification
6 41 (5.76%) DV Cleared
7 31 (4.35%) CCNA
8 26 (3.65%) MCSE
9 24 (3.37%) MCP
10 21 (2.95%) BPSS Clearance
11 19 (2.67%) CCNP
12 16 (2.25%) PMP
13 15 (2.11%) MCITP
14 13 (1.83%) MCSA
15 12 (1.69%) ITIL Certification
15 12 (1.69%) PMI Certification
16 11 (1.54%) VMware Certified Professional (VCP)
17 9 (1.26%) CCENT
18 8 (1.12%) Computer Science Degree
18 8 (1.12%) ISEB
Quality Assurance & Compliance
1 87 (12.22%) SLA
2 36 (5.06%) ISO/IEC 20000
3 25 (3.51%) ISO/IEC 27001
4 23 (3.23%) PMO
5 14 (1.97%) COBIT
5 14 (1.97%) QA
5 14 (1.97%) Sarbanes-Oxley
6 7 (0.98%) ISO 9001
6 7 (0.98%) PCI DSS
7 6 (0.84%) Disclosure Scotland
8 5 (0.70%) GDPR
8 5 (0.70%) ISO/IEC 19770
9 3 (0.42%) EFQM
10 2 (0.28%) GxP
11 1 (0.14%) BS7799
11 1 (0.14%) Cyber Essentials
11 1 (0.14%) Data Quality
System Software
1 105 (14.75%) Active Directory
2 46 (6.46%) VMware Infrastructure
3 21 (2.95%) Hyper-V
4 15 (2.11%) vSphere
4 15 (2.11%) XenApp
5 9 (1.26%) VMware Workstation
6 7 (0.98%) Microsoft App-V
6 7 (0.98%) Virtual Machines
7 6 (0.84%) vCloud
8 5 (0.70%) Oracle RAC
9 4 (0.56%) BitLocker
9 4 (0.56%) XenDesktop
10 3 (0.42%) Firmware
11 2 (0.28%) Docker
11 2 (0.28%) Shibboleth
11 2 (0.28%) VMware NSX
12 1 (0.14%) Apache ZooKeeper
12 1 (0.14%) ProxySG
12 1 (0.14%) Virtual Servers
12 1 (0.14%) VMware ESXi
Systems Management
1 33 (4.63%) SCCM
2 21 (2.95%) Netcool
2 21 (2.95%) ServiceCenter
3 20 (2.81%) SCOM
4 17 (2.39%) OVSD
5 13 (1.83%) HP Quality Center
6 11 (1.54%) Nagios
7 8 (1.12%) Microsoft Clustering
7 8 (1.12%) WSUS
8 7 (0.98%) Oracle Enterprise Manager
8 7 (0.98%) Oracle RMAN
9 6 (0.84%) MOM
9 6 (0.84%) SCDPM
10 5 (0.70%) Data Guard
10 5 (0.70%) Opscode Chef
10 5 (0.70%) Puppet
11 4 (0.56%) Enterprise Manager Cloud Control
11 4 (0.56%) NetBackup
11 4 (0.56%) vRealize
11 4 (0.56%) ZABBIX
Vendors
1 140 (19.66%) Microsoft
2 85 (11.94%) Cisco
3 84 (11.80%) HP
4 83 (11.66%) VMware
5 65 (9.13%) Remedy
6 55 (7.72%) ServiceNow
7 54 (7.58%) BMC
8 44 (6.18%) SAP
9 38 (5.34%) Citrix
9 38 (5.34%) Oracle
10 22 (3.09%) Apple
10 22 (3.09%) NetApp
11 21 (2.95%) CA
11 21 (2.95%) IBM
11 21 (2.95%) Peregrine
12 19 (2.67%) EMC
13 14 (1.97%) Dell
13 14 (1.97%) Sybase
14 13 (1.83%) Palo Alto
14 13 (1.83%) Red Hat