Period
to 20 February 2018

The following table provides summary statistics for contract job vacancies with a requirement for ITIL V3 skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL V3 over the 6 months to 20 February 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ITIL Version 3
UK
6 months to
20 Feb 2018
Same period 2017 Same period 2016
Rank 344 267 278
Rank change year-on-year -77 +11 -10
Contract jobs citing ITIL V3 698 888 931
As % of all contract IT jobs advertised in the UK 0.69% 0.93% 0.87%
As % of the Processes & Methodologies category 0.81% 1.11% 1.05%
Number of daily rates quoted 483 587 578
UK median daily rate £400 £425 £400
Median daily rate % change year-on-year -5.88% +6.25% +4.58%
10th Percentile £186 £206 £225
90th Percentile £580 £616 £575
UK excluding London median daily rate £400 £400 £393
% change year-on-year - +1.91% +4.67%
Number of hourly rates quoted 30 23 38
UK median hourly rate £14.00 £16.00 £23.00
Median hourly rate % change year-on-year -12.50% -30.43% +48.99%
10th Percentile £8.39 £10.85 £17.00
90th Percentile £23.88 £31.80 £40.19
UK excluding London median hourly rate £12.50 £14.00 £23.00
% change year-on-year -10.71% -39.13% +44.88%

ITIL V3 is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 86,028 79,861 88,707
As % of all contract IT jobs advertised in the UK 84.72% 83.81% 82.81%
Number of daily rates quoted 57,485 52,916 57,691
UK median daily rate £450 £425 £425
Median daily rate % change year-on-year +5.88% - +6.25%
10th Percentile £288 £263 £263
90th Percentile £638 £613 £600
UK excluding London median daily rate £413 £400 £390
% change year-on-year +3.13% +2.56% +4.00%
Number of hourly rates quoted 2,077 2,220 2,614
UK median hourly rate £24.00 £25.00 £24.55
Median hourly rate % change year-on-year -4.00% +1.83% +22.75%
10th Percentile £11.50 £11.25 £11.50
90th Percentile £50.63 £50.00 £50.00
UK excluding London median hourly rate £24.56 £25.00 £26.00
% change year-on-year -1.76% -3.85% +23.81%

ITIL V3
Job Vacancy Trend

Job postings citing ITIL V3 as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL V3 in the UK

ITIL V3
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITIL V3.

Contractor daily rate trend for ITIL V3 in the UK

ITIL V3
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ITIL V3 over the 6 months to 20 February 2018.

Contractor daily rate histogram for ITIL V3 in the UK

ITIL V3
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITIL V3.

Contractor hourly rate trend for ITIL V3 in the UK

ITIL V3
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ITIL V3 over the 6 months to 20 February 2018.

Contractor hourly rate histogram for ITIL V3 in the UK

ITIL V3
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL V3 within the UK over the 6 months to 20 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -84 643 £410 -8.89% 119
UK excluding London -30 507 £400 - 103
London -101 183 £431 -9.21% 22
South East -51 180 £400 -12.33% 35
North of England +23 124 £413 -6.25% 26
Midlands +16 109 £415 +29.69% 20
West Midlands +7 64 £431 +54.02% 9
North East +58 53 £400 -1.23% 5
East Midlands +14 45 £365 -8.75% 11
Scotland -28 37 £375 -8.54% 5
Yorkshire +15 36 £425 +13.33% 7
North West -27 36 £450 -10.00% 14
South West -8 23 £375 - 10
East of England -8 23 £300 +52.87% 6
Wales -17 10 £363 +31.82% 1
Northern Ireland - 2 £331 -

For the 6 months to 20 February 2018, IT contractor jobs citing ITIL V3 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ITIL V3.

1 698 (100.00%) ITIL
2 249 (35.67%) Service Management
3 215 (30.80%) Windows
4 177 (25.36%) Microsoft
5 160 (22.92%) Active Directory
5 160 (22.92%) Change Management
6 152 (21.78%) Security Cleared
7 131 (18.77%) SC Cleared
8 127 (18.19%) Service Delivery
9 119 (17.05%) Analytical Skills
10 116 (16.62%) Agile Software Development
11 115 (16.48%) Project Management
12 110 (15.76%) VMware
13 108 (15.47%) ITSM
14 106 (15.19%) ServiceNow
15 98 (14.04%) PRINCE2
16 92 (13.18%) Cisco
17 89 (12.75%) Service Design
18 85 (12.18%) Finance
18 85 (12.18%) Windows Server
19 84 (12.03%) Microsoft Certification
20 82 (11.75%) Microsoft Office
21 80 (11.46%) Management Information System
21 80 (11.46%) VMware Infrastructure
22 79 (11.32%) Linux
22 79 (11.32%) SLA
23 77 (11.03%) Firewall
24 73 (10.46%) HP
25 67 (9.60%) Problem Management
26 66 (9.46%) PowerShell

ITIL V3
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 50 (7.16%) MS Exchange
2 49 (7.02%) SharePoint
3 26 (3.72%) Skype for Business
4 20 (2.87%) IIS
5 18 (2.58%) Exchange Server 2010
6 14 (2.01%) Apache
7 9 (1.29%) JBoss
7 9 (1.29%) Tomcat
8 8 (1.15%) Exchange Server 2013
8 8 (1.15%) NetWeaver
9 7 (1.00%) Confluence
9 7 (1.00%) WebLogic
10 5 (0.72%) WordPress
11 3 (0.43%) BizTalk Server
11 3 (0.43%) CMS
11 3 (0.43%) IBM Domino
11 3 (0.43%) nginx
11 3 (0.43%) OpenStack
11 3 (0.43%) Oracle SOA Suite
11 3 (0.43%) WildFly
Applications
1 82 (11.75%) Microsoft Office
2 34 (4.87%) MS Visio
3 23 (3.30%) Microsoft Excel
4 18 (2.58%) Microsoft PowerPoint
5 14 (2.01%) Microsoft Project
6 1 (0.14%) InfoPath
6 1 (0.14%) Spreadsheet
Business Applications
1 24 (3.44%) Remedy ITSM
2 7 (1.00%) assyst
2 7 (1.00%) Dynamics GP
3 6 (0.86%) Dynamics CRM
3 6 (0.86%) SAP Oil and Gas
4 3 (0.43%) ION MarketView
4 3 (0.43%) Oracle Applications
4 3 (0.43%) RMDS
5 2 (0.29%) Oracle EBS
5 2 (0.29%) Remedy AR System
6 1 (0.14%) Oracle 11i
6 1 (0.14%) Oracle EBS R12
Cloud Services
1 64 (9.17%) Office 365
2 56 (8.02%) Microsoft Azure
3 52 (7.45%) Amazon AWS
4 39 (5.59%) SaaS
5 36 (5.16%) IaaS
6 33 (4.73%) PaaS
7 7 (1.00%) Cloud Computing
8 4 (0.57%) Amazon CloudWatch
8 4 (0.57%) Amazon EC2
8 4 (0.57%) Azure Active Directory
8 4 (0.57%) Google Cloud Platform
8 4 (0.57%) Mimecast
8 4 (0.57%) Virtual Private Cloud
9 1 (0.14%) IBM Cloud
9 1 (0.14%) SoftLayer
9 1 (0.14%) Yammer
Communications & Networking
1 77 (11.03%) Firewall
2 48 (6.88%) WAN
3 44 (6.30%) VPN
4 36 (5.16%) Wireless
5 33 (4.73%) DNS
5 33 (4.73%) TCP/IP
6 32 (4.58%) LAN
7 28 (4.01%) Internet
7 28 (4.01%) SAN
8 25 (3.58%) DHCP
8 25 (3.58%) Unified Communications
9 22 (3.15%) Cisco ASA
10 21 (3.01%) SMS
11 20 (2.87%) VLAN
12 19 (2.72%) Skype
13 18 (2.58%) BGP
14 16 (2.29%) BIG-IP
15 14 (2.01%) MPLS
15 14 (2.01%) Network Security
15 14 (2.01%) OSPF
Database & Business Intelligence
1 34 (4.87%) SQL Server
2 12 (1.72%) SQL Server 2008
3 11 (1.58%) Oracle Database
4 10 (1.43%) PostgreSQL
5 9 (1.29%) MongoDB
5 9 (1.29%) SQL Server 2012
6 7 (1.00%) Relational Database
7 6 (0.86%) Big Data
8 5 (0.72%) MySQL
9 4 (0.57%) DB2
9 4 (0.57%) Hadoop
9 4 (0.57%) OLAP
9 4 (0.57%) OLTP
9 4 (0.57%) SQL Server 2005
9 4 (0.57%) SQL Server 2016
9 4 (0.57%) Star Schema
10 3 (0.43%) BusinessObjects
10 3 (0.43%) NoSQL
10 3 (0.43%) Redis
11 2 (0.29%) Data Warehouse
Development Applications
1 11 (1.58%) JIRA
2 10 (1.43%) Git (software)
3 7 (1.00%) Jenkins
4 4 (0.57%) Subversion
5 3 (0.43%) Oracle APEX
5 3 (0.43%) Rational DOORS
5 3 (0.43%) Visual Studio
5 3 (0.43%) VSS/SourceSafe
6 2 (0.29%) GCC
6 2 (0.29%) Team Foundation Server
6 2 (0.29%) TeamCity
7 1 (0.14%) Atlassian Bamboo
7 1 (0.14%) JMeter
7 1 (0.14%) Maven
7 1 (0.14%) Oracle Forms
7 1 (0.14%) Selenium
7 1 (0.14%) Toad
7 1 (0.14%) Visual Studio Team System
General
1 85 (12.18%) Finance
2 42 (6.02%) Telecoms
3 17 (2.44%) Banking
4 15 (2.15%) Legal
5 13 (1.86%) Retail
6 9 (1.29%) Automotive
7 5 (0.72%) Billing
7 5 (0.72%) Marketing
8 4 (0.57%) Retail Banking
9 3 (0.43%) Advertising
9 3 (0.43%) Law
9 3 (0.43%) Local Government
9 3 (0.43%) Manufacturing
9 3 (0.43%) Military
9 3 (0.43%) Pharmaceutical
10 2 (0.29%) Financial Institution
10 2 (0.29%) Investment Banking
11 1 (0.14%) French Language
11 1 (0.14%) Italian Language
11 1 (0.14%) Publishing
Job Titles
1 126 (18.05%) Analyst
2 87 (12.46%) Service Manager
3 82 (11.75%) Architect
4 49 (7.02%) Service Analyst
5 41 (5.87%) Service Architect
6 40 (5.73%) Support Engineer
7 39 (5.59%) Transition Manager
8 34 (4.87%) Consultant
8 34 (4.87%) Network Engineer
8 34 (4.87%) Service Transition Manager
9 33 (4.73%) Service Desk Analyst
10 28 (4.01%) Team Leader
11 26 (3.72%) Delivery Manager
12 25 (3.58%) ITIL Manager
13 24 (3.44%) 1st Line Support
13 24 (3.44%) Administrator
13 24 (3.44%) Services Delivery Manager
14 23 (3.30%) Infrastructure Engineer
14 23 (3.30%) Support Analyst
15 21 (3.01%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 46 (6.59%) Web Services
2 27 (3.87%) SOAP
3 26 (3.72%) REST
4 15 (2.15%) ISPF
5 14 (2.01%) .NET
6 12 (1.72%) LDAP
7 10 (1.43%) J2EE
7 10 (1.43%) XML
8 9 (1.29%) HTML
9 8 (1.15%) SAP Basis
10 7 (1.00%) CSS
11 6 (0.86%) Ajax
11 6 (0.86%) AngularJS
12 4 (0.57%) Hibernate
12 4 (0.57%) OpenID
12 4 (0.57%) RESTful
12 4 (0.57%) SAML
12 4 (0.57%) XHTML
12 4 (0.57%) XSD
12 4 (0.57%) XSLT
Miscellaneous
1 119 (17.05%) Analytical Skills
2 80 (11.46%) Management Information System
3 43 (6.16%) CMDB
4 42 (6.02%) Data Centre
5 26 (3.72%) Computer Science
6 15 (2.15%) VSAM
7 14 (2.01%) Clustering
7 14 (2.01%) PKI
8 13 (1.86%) Virtual Team
9 12 (1.72%) Enterprise Cloud
9 12 (1.72%) Public Cloud
10 11 (1.58%) Greenfield Project
11 7 (1.00%) EMC VNX
11 7 (1.00%) Enterprise Software
11 7 (1.00%) Mobile App
12 6 (0.86%) iPad
12 6 (0.86%) NHS
12 6 (0.86%) Security Operations Centre
12 6 (0.86%) User Experience
12 6 (0.86%) Video Conferencing
Operating Systems
1 215 (30.80%) Windows
2 85 (12.18%) Windows Server
3 79 (11.32%) Linux
4 63 (9.03%) Windows Server 2012
5 55 (7.88%) Windows Server 2008
6 40 (5.73%) Unix
6 40 (5.73%) Windows 7
7 38 (5.44%) Red Hat Enterprise Linux
8 28 (4.01%) Windows 10
9 22 (3.15%) Windows Server 2003
10 21 (3.01%) VMS
11 20 (2.87%) Solaris
12 16 (2.29%) AIX
12 16 (2.29%) HPUX
12 16 (2.29%) Windows 2000 Server
13 15 (2.15%) MVS
14 14 (2.01%) VME
15 12 (1.72%) Windows 8
16 8 (1.15%) Apple iOS
17 6 (0.86%) Android
Processes & Methodologies
1 698 (100.00%) ITIL
2 249 (35.67%) Service Management
3 160 (22.92%) Change Management
4 127 (18.19%) Service Delivery
5 116 (16.62%) Agile Software Development
6 115 (16.48%) Project Management
7 108 (15.47%) ITSM
8 98 (14.04%) PRINCE2
9 89 (12.75%) Service Design
10 67 (9.60%) Problem Management
11 66 (9.46%) Incident Management
12 56 (8.02%) Configuration Management
13 49 (7.02%) Stakeholder Management
14 38 (5.44%) TOGAF
15 37 (5.30%) Release Management
16 34 (4.87%) Open Source
17 32 (4.58%) Data Management
17 32 (4.58%) DevOps
17 32 (4.58%) Operational Acceptance Criteria
18 31 (4.44%) Mentoring
Programming Languages
1 66 (9.46%) PowerShell
2 49 (7.02%) SQL
3 28 (4.01%) Java
3 28 (4.01%) Shell Script
4 26 (3.72%) C
5 22 (3.15%) JavaScript
6 15 (2.15%) JCL
7 11 (1.58%) Python
8 9 (1.29%) PHP
9 8 (1.15%) Perl
10 7 (1.00%) PL/SQL
11 6 (0.86%) Bash Shell
11 6 (0.86%) Ruby
12 5 (0.72%) C++
13 4 (0.57%) XPath
14 3 (0.43%) C#
15 2 (0.29%) Apple Swift
15 2 (0.29%) VB
15 2 (0.29%) VBScript
16 1 (0.14%) ABAP
Qualifications
1 152 (21.78%) Security Cleared
2 131 (18.77%) SC Cleared
3 84 (12.03%) Microsoft Certification
4 56 (8.02%) Degree
5 54 (7.74%) Cisco Certification
6 45 (6.45%) MCSE
7 37 (5.30%) DV Cleared
8 33 (4.73%) CCNP
9 17 (2.44%) CCNA
9 17 (2.44%) MCP
10 16 (2.29%) CISSP
11 14 (2.01%) CCIE
11 14 (2.01%) ITIL Certification
11 14 (2.01%) MCSA
12 13 (1.86%) MCITP
12 13 (1.86%) VMware Certified Professional (VCP)
13 12 (1.72%) BPSS Clearance
14 11 (1.58%) ITIL Foundation Certificate
15 9 (1.29%) CISM
16 8 (1.15%) PMP
Quality Assurance & Compliance
1 79 (11.32%) SLA
2 29 (4.15%) ISO/IEC 20000
3 16 (2.29%) QA
4 14 (2.01%) ISO/IEC 27001
5 10 (1.43%) PMO
6 9 (1.29%) Disclosure Scotland
7 8 (1.15%) COBIT
7 8 (1.15%) ISO 9001
8 3 (0.43%) GDPR
8 3 (0.43%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 2 (0.29%) Cyber Essentials
9 2 (0.29%) Cyber Essentials PLUS
9 2 (0.29%) GAAP
9 2 (0.29%) ISO/IEC 19770
10 1 (0.14%) GMP
10 1 (0.14%) ISO 22301
10 1 (0.14%) MiFID
10 1 (0.14%) P3O
10 1 (0.14%) PMBOK
10 1 (0.14%) Sarbanes-Oxley
System Software
1 160 (22.92%) Active Directory
2 80 (11.46%) VMware Infrastructure
3 38 (5.44%) Hyper-V
4 21 (3.01%) vSphere
5 17 (2.44%) XenApp
6 16 (2.29%) Tivoli Workload Scheduler
7 15 (2.15%) Job Entry Subsystem
7 15 (2.15%) RACF
8 14 (2.01%) VMware Workstation
9 9 (1.29%) Docker
10 7 (1.00%) ProxySG
10 7 (1.00%) Terminal Services
10 7 (1.00%) Virtual Machines
11 6 (0.86%) BitLocker
11 6 (0.86%) VMware ESXi
12 5 (0.72%) XenDesktop
13 4 (0.57%) NFS
13 4 (0.57%) vCloud
14 3 (0.43%) Citrix Presentation Server
15 2 (0.29%) ISA Server
Systems Management
1 53 (7.59%) SCCM
2 32 (4.58%) SCOM
3 19 (2.72%) OVSD
4 17 (2.44%) Tivoli
5 15 (2.15%) Tivoli Monitoring
5 15 (2.15%) Tivoli Storage Manager
6 13 (1.86%) McAfee ePO
7 11 (1.58%) Ansible
7 11 (1.58%) NetBackup
8 10 (1.43%) Backup Exec
8 10 (1.43%) FortiGate
9 8 (1.15%) Opscode Chef
10 7 (1.00%) Single Sign-On
11 6 (0.86%) logstash
11 6 (0.86%) Netcool
11 6 (0.86%) Puppet
11 6 (0.86%) Symantec Enterprise Vault
12 5 (0.72%) ServiceCenter
13 4 (0.57%) SCSM
13 4 (0.57%) WSUS
Vendors
1 177 (25.36%) Microsoft
2 110 (15.76%) VMware
3 106 (15.19%) ServiceNow
4 92 (13.18%) Cisco
5 73 (10.46%) HP
6 56 (8.02%) Citrix
7 52 (7.45%) BMC
8 38 (5.44%) F5
8 38 (5.44%) Red Hat
9 32 (4.58%) McAfee
10 30 (4.30%) Remedy
11 29 (4.15%) CheckPoint
11 29 (4.15%) Oracle
12 23 (3.30%) NetApp
13 19 (2.72%) Blue Coat
13 19 (2.72%) IBM
13 19 (2.72%) Palo Alto
14 17 (2.44%) Apple
15 16 (2.29%) Symantec
16 15 (2.15%) SAP