Service Manager Contracts

Services Manager
UK

The median Services Manager daily rate in the UK is £500 according to job vacancies posted during the 6 months to 25 April 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
25 Apr 2024
Same period 2023 Same period 2022
Rank 321 302 313
Rank change year-on-year -19 +11 +34
Contract jobs requiring a Service Manager 285 518 763
As % of all contract jobs advertised in the UK 0.65% 0.86% 0.86%
As % of the Job Titles category 0.70% 0.91% 0.90%
Number of daily rates quoted 197 381 566
10th Percentile £295 £363 £366
25th Percentile £413 £413 £413
Median daily rate (50th Percentile) £500 £500 £500
Median % change year-on-year - - +11.11%
75th Percentile £588 £588 £586
90th Percentile £630 £688 £638
UK excluding London median daily rate £525 £475 £475
% change year-on-year +10.53% - +11.76%
Number of hourly rates quoted 8 5 14
10th Percentile £26.11 £9.38 £19.89
25th Percentile £29.75 - £23.81
Median hourly rate £30.00 £12.95 £32.55
Median % change year-on-year +131.66% -60.22% +2.34%
75th Percentile £40.91 £58.75 £36.61
90th Percentile £72.90 £61.90 £46.18
UK excluding London median hourly rate £30.00 £12.95 £27.00
% change year-on-year +131.66% -52.04% -17.20%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 40,482 56,783 84,604
% of contract IT jobs with a recognized job title 92.77% 94.58% 95.49%
Number of daily rates quoted 26,407 39,621 59,331
10th Percentile £275 £313 £313
25th Percentile £408 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +10.53%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £725
UK excluding London median daily rate £490 £500 £475
% change year-on-year -2.00% +5.26% +11.76%
Number of hourly rates quoted 2,642 1,607 2,111
10th Percentile £12.86 £14.28 £12.50
25th Percentile £16.30 £19.45 £15.50
Median hourly rate £35.68 £45.00 £23.00
Median % change year-on-year -20.71% +95.65% +1.41%
75th Percentile £60.00 £65.75 £48.75
90th Percentile £72.50 £75.60 £63.00
UK excluding London median hourly rate £37.50 £42.50 £19.50
% change year-on-year -11.76% +117.95% +2.63%

Service Manager
Job Vacancy Trend

Job postings that featured Service Manager in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Manager in the UK

Service Manager
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Service Manager.

Daily rate trend for Service Manager in the UK

Service Manager
Daily Rate Histogram

Daily rate distribution for jobs citing Service Manager over the 6 months to 25 April 2024.

Daily rate histogram for Service Manager in the UK

Service Manager
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Service Manager.

Hourly rate trend for Service Manager in the UK

Service Manager
Hourly Rate Histogram

Hourly rate distribution of jobs citing Service Manager over the 6 months to 25 April 2024.

Hourly rate histogram for Service Manager in the UK

Service Manager
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Manager within the UK over the 6 months to 25 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -26 242 £500 - 172
UK excluding London -37 135 £525 +10.53% 127
Work from Home +41 112 £500 +0.50% 41
London +20 102 £500 -4.76% 53
South West +24 40 £575 +21.05% 11
South East -39 30 £538 +19.50% 27
North of England -15 28 £493 -1.40% 44
Midlands +10 21 £500 -12.09% 28
North West -13 17 £493 +3.79% 25
East Midlands +2 12 £480 -18.30% 10
Scotland +1 12 £600 +33.33% 5
Yorkshire +6 10 £488 -8.88% 17
West Midlands +25 9 £550 +3.77% 18
East of England -1 5 £500 +25.00% 11
North East +17 1 - - 3

Service Manager Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 25 April 2024, Service Manager contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Service Manager in the job title.

1 135 (47.37%) Service Delivery
2 124 (43.51%) ITIL
3 121 (42.46%) Service Management
4 79 (27.72%) Security Cleared
5 67 (23.51%) SC Cleared
6 65 (22.81%) Social Skills
7 56 (19.65%) ITSM
8 54 (18.95%) Service Design
9 50 (17.54%) Public Sector
10 43 (15.09%) Finance
11 40 (14.04%) Agile
12 38 (13.33%) Microsoft
13 32 (11.23%) Problem-Solving
14 31 (10.88%) Continuous Improvement
15 29 (10.18%) Stakeholder Management
15 29 (10.18%) Change Management
16 26 (9.12%) ServiceNow
17 25 (8.77%) Customer Service
18 24 (8.42%) Problem Management
18 24 (8.42%) Project Management
19 23 (8.07%) Acceptance Criteria
20 22 (7.72%) SLA
20 22 (7.72%) Azure
21 20 (7.02%) Business Analysis
22 19 (6.67%) Project Delivery
23 18 (6.32%) Telecoms
23 18 (6.32%) Incident Management
24 17 (5.96%) Performance Metrics
24 17 (5.96%) Risk Management
24 17 (5.96%) SAP

Service Manager Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (3.51%) SharePoint
2 5 (1.75%) Confluence
3 3 (1.05%) Adobe Experience Manager
3 3 (1.05%) Mendix
4 2 (0.70%) ArcGIS
5 1 (0.35%) Microsoft Exchange
Applications
1 9 (3.16%) Microsoft Excel
1 9 (3.16%) Microsoft PowerPoint
2 3 (1.05%) Microsoft Office
3 2 (0.70%) Spreadsheet
4 1 (0.35%) Microsoft Project
4 1 (0.35%) MS Visio
Business Applications
1 15 (5.26%) Remedy ITSM
2 4 (1.40%) SAP S/4HANA
3 3 (1.05%) SAP ERP
3 3 (1.05%) Shopify
Cloud Services
1 22 (7.72%) Azure
2 16 (5.61%) SaaS
3 15 (5.26%) Microsoft 365
4 14 (4.91%) AWS
5 11 (3.86%) Power Platform
6 7 (2.46%) Salesforce Service Cloud
7 3 (1.05%) BigCommerce
7 3 (1.05%) GCP
8 2 (0.70%) Azure DevOps
8 2 (0.70%) Cloud Computing
8 2 (0.70%) Google Workspace
8 2 (0.70%) IaaS
8 2 (0.70%) PaaS
8 2 (0.70%) WhatsApp
9 1 (0.35%) Entra ID
9 1 (0.35%) Mimecast
9 1 (0.35%) OneDrive
9 1 (0.35%) PowerApps
9 1 (0.35%) ShareGate
Communications & Networking
1 11 (3.86%) SD-WAN
2 3 (1.05%) VPN
3 2 (0.70%) Firewall
3 2 (0.70%) GSM
3 2 (0.70%) Wireless
4 1 (0.35%) DHCP
4 1 (0.35%) DNS
4 1 (0.35%) Intranet
Database & Business Intelligence
1 10 (3.51%) Power BI
2 3 (1.05%) Geospatial Data
2 3 (1.05%) MySQL
3 2 (0.70%) GIS
4 1 (0.35%) SAP HANA
Development Applications
1 6 (2.11%) JIRA
2 3 (1.05%) Maven
3 1 (0.35%) Git
General
1 65 (22.81%) Social Skills
2 50 (17.54%) Public Sector
3 43 (15.09%) Finance
4 18 (6.32%) Telecoms
5 16 (5.61%) Analytical Skills
6 14 (4.91%) Legal
7 8 (2.81%) Influencing Skills
7 8 (2.81%) Marketing
8 6 (2.11%) Presentation Skills
9 5 (1.75%) Retail
10 4 (1.40%) French Language
10 4 (1.40%) Publishing
11 3 (1.05%) Billing
11 3 (1.05%) Law
11 3 (1.05%) Local Government
11 3 (1.05%) Organisational Skills
12 2 (0.70%) Electronics
12 2 (0.70%) German Language
12 2 (0.70%) Manufacturing
12 2 (0.70%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 7 (2.46%) CSS
2 4 (1.40%) AngularJS
2 4 (1.40%) HTML
3 3 (1.05%) J2EE
3 3 (1.05%) jQuery
3 3 (1.05%) REST
3 3 (1.05%) Sass
3 3 (1.05%) Spring
3 3 (1.05%) Spring MVC
3 3 (1.05%) Twitter Bootstrap
3 3 (1.05%) VML
3 3 (1.05%) Web Services
3 3 (1.05%) XML
4 1 (0.35%) CSS3
4 1 (0.35%) HTML5
4 1 (0.35%) React
4 1 (0.35%) Vue
Miscellaneous
1 11 (3.86%) CMDB
1 11 (3.86%) Management Information System
2 9 (3.16%) Onboarding
3 6 (2.11%) Self-Motivation
4 4 (1.40%) Virtual Team
5 2 (0.70%) Algorithms
5 2 (0.70%) Analytical Mindset
5 2 (0.70%) FMCG
5 2 (0.70%) Greenfield Project
5 2 (0.70%) Legacy Applications
5 2 (0.70%) NHS
5 2 (0.70%) PMI
6 1 (0.35%) Cloud Native
6 1 (0.35%) Data Centre
6 1 (0.35%) Data Protection Act
6 1 (0.35%) Smartphone
Operating Systems
1 9 (3.16%) Windows
2 8 (2.81%) Apple iOS
3 5 (1.75%) Unix
4 3 (1.05%) Linux
5 1 (0.35%) Windows 10
Processes & Methodologies
1 135 (47.37%) Service Delivery
2 124 (43.51%) ITIL
3 121 (42.46%) Service Management
4 56 (19.65%) ITSM
5 54 (18.95%) Service Design
6 40 (14.04%) Agile
7 32 (11.23%) Problem-Solving
8 31 (10.88%) Continuous Improvement
9 29 (10.18%) Change Management
9 29 (10.18%) Stakeholder Management
10 25 (8.77%) Customer Service
11 24 (8.42%) Problem Management
11 24 (8.42%) Project Management
12 23 (8.07%) Acceptance Criteria
13 20 (7.02%) Business Analysis
14 19 (6.67%) Project Delivery
15 18 (6.32%) Incident Management
16 17 (5.96%) Decision-Making
16 17 (5.96%) Performance Metrics
16 17 (5.96%) Risk Management
Programming Languages
1 8 (2.81%) Swift
2 7 (2.46%) JavaScript
3 5 (1.75%) SQL
4 3 (1.05%) Java
Qualifications
1 79 (27.72%) Security Cleared
2 67 (23.51%) SC Cleared
3 12 (4.21%) DV Cleared
4 10 (3.51%) BPSS Clearance
4 10 (3.51%) ITIL Certification
5 9 (3.16%) Degree
6 4 (1.40%) ISEB
6 4 (1.40%) PRINCE2 Practitioner
7 3 (1.05%) PMI Certification
7 3 (1.05%) PMP
8 2 (0.70%) ISEB Practitioner
8 2 (0.70%) ITIL Foundation Certificate
8 2 (0.70%) PRINCE2 Certification
9 1 (0.35%) Computer Science Degree
Quality Assurance & Compliance
1 22 (7.72%) SLA
2 10 (3.51%) ISO/IEC 20000
2 10 (3.51%) QA
3 4 (1.40%) Accessibility
3 4 (1.40%) COBIT
3 4 (1.40%) ISO 9000
4 3 (1.05%) GxP
4 3 (1.05%) Sarbanes-Oxley
5 2 (0.70%) Data Quality
6 1 (0.35%) ISO 22301
6 1 (0.35%) PMO
System Software
1 2 (0.70%) Active Directory
2 1 (0.35%) Virtual Machines
Systems Management
1 3 (1.05%) Microsoft Intune
2 1 (0.35%) Terraform
Vendors
1 38 (13.33%) Microsoft
2 26 (9.12%) ServiceNow
3 17 (5.96%) SAP
4 15 (5.26%) Remedy
5 12 (4.21%) Salesforce
6 8 (2.81%) Google
6 8 (2.81%) Okta
7 6 (2.11%) Darktrace
8 3 (1.05%) Adobe
8 3 (1.05%) BMC
8 3 (1.05%) Dell
8 3 (1.05%) Intel
8 3 (1.05%) Sitecore
9 2 (0.70%) Cloudera
9 2 (0.70%) VMware
10 1 (0.35%) Cadence
10 1 (0.35%) HP
10 1 (0.35%) NEC
10 1 (0.35%) Oracle