Support Technician Contracts

Support Technician
UK

The median Support Technician daily rate in the UK is £200 according to job vacancies posted during the 6 months to 24 April 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
24 Apr 2024
Same period 2023 Same period 2022
Rank 485 530 708
Rank change year-on-year +45 +178 -68
Contract jobs requiring a Support Technician 97 182 147
As % of all contract jobs advertised in the UK 0.22% 0.30% 0.16%
As % of the Job Titles category 0.24% 0.32% 0.17%
Number of daily rates quoted 55 122 90
10th Percentile £126 £131 £128
25th Percentile £137 £150 £147
Median daily rate (50th Percentile) £200 £181 £173
Median % change year-on-year +10.34% +5.07% +28.97%
75th Percentile £224 £205 £195
90th Percentile £256 £250 £251
UK excluding London median daily rate £200 £178 £163
% change year-on-year +12.68% +9.23% +32.65%
Number of hourly rates quoted 22 12 14
10th Percentile £7.43 £15.58 £14.83
25th Percentile £8.31 £17.59 £16.25
Median hourly rate £11.50 £19.50 £20.00
Median % change year-on-year -41.03% -2.50% +29.37%
75th Percentile £15.91 £21.09 £22.94
90th Percentile £16.00 £25.54 £33.75
UK excluding London median hourly rate £11.50 £20.32 £18.25
% change year-on-year -43.41% +11.34% +20.90%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 40,476 56,906 85,219
% of contract IT jobs with a recognized job title 92.76% 94.58% 95.49%
Number of daily rates quoted 26,420 39,710 59,771
10th Percentile £275 £313 £313
25th Percentile £409 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +10.53%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £725
UK excluding London median daily rate £493 £500 £475
% change year-on-year -1.40% +5.26% +11.76%
Number of hourly rates quoted 2,641 1,614 2,118
10th Percentile £12.86 £14.36 £12.50
25th Percentile £16.30 £19.50 £15.50
Median hourly rate £35.50 £45.00 £23.00
Median % change year-on-year -21.11% +95.65% +1.41%
75th Percentile £60.00 £65.75 £48.75
90th Percentile £72.50 £75.92 £63.00
UK excluding London median hourly rate £37.50 £42.50 £19.50
% change year-on-year -11.76% +117.95% +2.63%

Support Technician
Job Vacancy Trend

Job postings that featured Support Technician in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Technician in the UK

Support Technician
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Support Technician.

Daily rate trend for Support Technician in the UK

Support Technician
Daily Rate Histogram

Daily rate distribution for jobs citing Support Technician over the 6 months to 24 April 2024.

Daily rate histogram for Support Technician in the UK

Support Technician
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Support Technician.

Hourly rate trend for Support Technician in the UK

Support Technician
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Technician over the 6 months to 24 April 2024.

Hourly rate histogram for Support Technician in the UK

Support Technician
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Technician within the UK over the 6 months to 24 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +84 94 £200 +5.96% 129
UK excluding London -1 84 £200 +12.68% 124
South East +6 39 £200 -2.44% 30
North of England +57 23 £153 -12.86% 28
Midlands +39 12 £200 +45.45% 19
London +77 11 £149 -32.27% 16
North West +26 10 £151 -6.92% 13
Work from Home +111 9 £200 +3.23% 20
West Midlands +38 7 £213 - 11
North East +24 7 £150 +28.21% 3
Yorkshire +30 6 £155 -31.11% 12
East of England +11 5 £200 +14.29% 22
South West -1 5 £221 +60.91% 19
East Midlands +7 4 £148 +7.27% 8
Scotland +25 1 - - 9
Wales -7 1 £213 +19.72% 5

Support Technician Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 24 April 2024, Support Technician contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Support Technician in the job title.

1 53 (54.64%) Windows
2 46 (47.42%) Microsoft
3 34 (35.05%) Active Directory
4 32 (32.99%) Microsoft 365
5 30 (30.93%) Problem-Solving
6 24 (24.74%) Social Skills
7 19 (19.59%) Microsoft Office
8 18 (18.56%) Windows 10
9 15 (15.46%) Customer Service
9 15 (15.46%) Security Cleared
10 13 (13.40%) SCCM
11 12 (12.37%) Microsoft Intune
12 11 (11.34%) Android
13 10 (10.31%) Wireless
14 9 (9.28%) SC Cleared
15 8 (8.25%) iPhone
15 8 (8.25%) Linux
15 8 (8.25%) MobileIron
15 8 (8.25%) Driving Licence
15 8 (8.25%) Analytical Skills
15 8 (8.25%) Windows Server
16 7 (7.22%) DBS Check
16 7 (7.22%) SLA
16 7 (7.22%) Microsoft Exchange
16 7 (7.22%) Apple
16 7 (7.22%) Time Management
16 7 (7.22%) Mathematics
17 6 (6.19%) Video Conferencing
17 6 (6.19%) Network Security
17 6 (6.19%) Azure

Support Technician Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (7.22%) Microsoft Exchange
2 4 (4.12%) SharePoint
3 2 (2.06%) IBM Domino
Applications
1 19 (19.59%) Microsoft Office
2 4 (4.12%) Microsoft Excel
3 3 (3.09%) Microsoft PowerPoint
4 1 (1.03%) Acrobat
4 1 (1.03%) AutoCAD
Business Applications
1 1 (1.03%) Remedy ITSM
Cloud Services
1 32 (32.99%) Microsoft 365
2 6 (6.19%) Azure
3 3 (3.09%) Google Workspace
3 3 (3.09%) OneDrive
4 1 (1.03%) Entra ID
4 1 (1.03%) Google Sheets
4 1 (1.03%) Mimecast
4 1 (1.03%) Power Platform
4 1 (1.03%) PowerApps
4 1 (1.03%) SaaS
4 1 (1.03%) Slack
Communications & Networking
1 10 (10.31%) Wireless
2 6 (6.19%) Network Security
3 4 (4.12%) Cisco IOS
3 4 (4.12%) VoIP
4 3 (3.09%) LAN
4 3 (3.09%) WAN
5 2 (2.06%) DHCP
5 2 (2.06%) TCP/IP
5 2 (2.06%) VPN
5 2 (2.06%) Wi-Fi
6 1 (1.03%) DNS
6 1 (1.03%) MPLS
6 1 (1.03%) PBX
6 1 (1.03%) PSTN
6 1 (1.03%) Remote Desktop
6 1 (1.03%) SNMP
6 1 (1.03%) SSL
6 1 (1.03%) WebEx
Development Applications
1 1 (1.03%) JIRA
1 1 (1.03%) MSI
General
1 24 (24.74%) Social Skills
2 8 (8.25%) Analytical Skills
3 5 (5.15%) Manufacturing
3 5 (5.15%) Public Sector
4 3 (3.09%) Aviation
5 2 (2.06%) Automotive
5 2 (2.06%) Electronics
5 2 (2.06%) Inclusion and Diversity
5 2 (2.06%) Telecoms
6 1 (1.03%) Documentation Skills
6 1 (1.03%) Finance
6 1 (1.03%) Marketing
6 1 (1.03%) Retail
Libraries, Frameworks & Software Standards
1 1 (1.03%) Software Packaging
1 1 (1.03%) X-Windows
Miscellaneous
1 8 (8.25%) Driving Licence
1 8 (8.25%) iPhone
2 6 (6.19%) Video Conferencing
3 5 (5.15%) Smartphone
4 4 (4.12%) Onboarding
4 4 (4.12%) Self-Motivation
4 4 (4.12%) Video Editing
5 2 (2.06%) EPoS
5 2 (2.06%) Management Information System
6 1 (1.03%) BYOD
6 1 (1.03%) Enterprise Software
6 1 (1.03%) iPad
6 1 (1.03%) Learning Management System
6 1 (1.03%) PDA
6 1 (1.03%) Replication
Operating Systems
1 53 (54.64%) Windows
2 18 (18.56%) Windows 10
3 11 (11.34%) Android
4 8 (8.25%) Linux
4 8 (8.25%) Windows Server
5 4 (4.12%) Apple iOS
5 4 (4.12%) Mac OS
6 3 (3.09%) Windows 7
7 1 (1.03%) Mac OS X
7 1 (1.03%) Windows Server 2003
7 1 (1.03%) Windows Server 2008
7 1 (1.03%) Windows Server 2012
7 1 (1.03%) Windows Vista
7 1 (1.03%) Windows XP
Processes & Methodologies
1 30 (30.93%) Problem-Solving
2 15 (15.46%) Customer Service
3 7 (7.22%) Mathematics
3 7 (7.22%) Time Management
4 6 (6.19%) Office Automation
5 5 (5.15%) Information Security
5 5 (5.15%) ITIL
6 4 (4.12%) Asset Management
6 4 (4.12%) Mobile Device Management
6 4 (4.12%) Service Delivery
7 3 (3.09%) Decision-Making
8 2 (2.06%) Computer Science
8 2 (2.06%) Logistics
8 2 (2.06%) Network Optimisation
8 2 (2.06%) Root Cause Analysis
8 2 (2.06%) Service Management
8 2 (2.06%) Vulnerability Scanning
9 1 (1.03%) Disaster Recovery
9 1 (1.03%) ITSM
9 1 (1.03%) Programme Management
Programming Languages
1 1 (1.03%) PowerShell
Qualifications
1 15 (15.46%) Security Cleared
2 9 (9.28%) SC Cleared
3 7 (7.22%) DBS Check
4 5 (5.15%) Degree
5 2 (2.06%) DV Cleared
6 1 (1.03%) Computer Science Degree
6 1 (1.03%) HNC
6 1 (1.03%) ITIL Certification
6 1 (1.03%) MCDST
6 1 (1.03%) MCP
6 1 (1.03%) Microsoft Certification
Quality Assurance & Compliance
1 7 (7.22%) SLA
2 3 (3.09%) Disclosure Scotland
3 1 (1.03%) Cyber Essentials
3 1 (1.03%) ISO/IEC 27001
System Software
1 34 (35.05%) Active Directory
2 1 (1.03%) BitLocker
2 1 (1.03%) Terminal Server
2 1 (1.03%) Virtual Machines
2 1 (1.03%) VMware Infrastructure
2 1 (1.03%) VMware Workstation
Systems Management
1 13 (13.40%) SCCM
2 12 (12.37%) Microsoft Intune
3 1 (1.03%) Jamf Pro
3 1 (1.03%) vCenter Server
Vendors
1 46 (47.42%) Microsoft
2 8 (8.25%) MobileIron
3 7 (7.22%) Apple
4 5 (5.15%) Cisco
4 5 (5.15%) Citrix
5 4 (4.12%) Google
5 4 (4.12%) Polycom
5 4 (4.12%) SAP
6 3 (3.09%) Ariba
6 3 (3.09%) VMware
7 2 (2.06%) Dell
7 2 (2.06%) HP
7 2 (2.06%) Lotus
7 2 (2.06%) ServiceNow
8 1 (1.03%) BT
8 1 (1.03%) Intel
8 1 (1.03%) McAfee
8 1 (1.03%) Peregrine
8 1 (1.03%) Remedy
8 1 (1.03%) Sophos