1st / 2nd Line IT Support Analyst - Leeds - Professional Services REF 765
- Location
- Leeds, England, United Kingdom
technical contacts on incident resolution Support the Root Cause Analysis process for significant issues Proactively investigate trends in incidents Document known errors / fixes and process with SOPs Completion of monthly access management audits Monitoring and completing audits SCOPE OF THE ROLE The role is highly dynamic … technical audiences at all levels. Ability to prioritise and respond to queries within realistic timescales Be accountable for quality, accuracy and security TECHNICAL SKILLS / QUALIFICATIONS & EDUCATION REQUIREMENTS Essential Knowledge and understanding of Microsoft Windows desktop operating systems Experience of Active directory and email administration, (Exchange Admin Center) Experience ...