1 of 1 1st/2nd Line Support Jobs in the East of England

IT Support Analyst (1st / 2nd line) £30-35,000 per annum + permanent benefits Fully On-Site - Chelmsford Key Responsibilities (include, but are not limited to): Provide technical support to staff members through phone calls or email correspondence and maintain detailed records of all IT requests. Keep users … applications, and technologies either through remote access or by providing direct user assistance. Proactively manage service desk queues, handle unassigned tickets, and continuously update work information. Facilitate and support internal office relocations (IT equipment only) and new user configurations. Cabling and network … patch management. Inventory and asset management. Assist in various application and infrastructure projects. Essential skills Knowledge of corporate infrastructure. Custom and standard software packages. Azure AVD, Windows Server 2019 / 2022, Microsoft 365. Administration of Computers and Users in Active Directory. Knowledge of VOIP systems. Zendesk or similar service desk software. Setup and configuration of new user PC and More ❯