2 of 2 1st/2nd Line Support Jobs in the East of England

application, connectivity & end-user computing issues. Microsoft 365: Supporting & troubleshooting Microsoft 365 applications, including Outlook, Teams, Word, Excel & other Microsoft productivity tools. Active Directory / User Administration: Creating, modifying & disabling user accounts, managing passwords, access permissions and user authentication. Cloud Services: Supporting cloud-based applications, user access, connectivity … associated technical issues. Windows Desktop Support: Troubleshooting Windows Operating Systems, Desktop PCs, Laptops, Peripherals & End-User Devices. IT Service Management / Ticketing Systems: Logging, categorising, prioritising, investigating and resolving incidents and service requests through an IT ticketing platform. Incident Management & SLAs: Taking ownership of technical issues from ...

1st – 2nd Line IT Support Engineer / Helpdesk Analyst – Office based in Hertfordshire- Mon – Fri needed to deliver fast, effective technical support across our business. Would you like to work in an environment where Skill Development is high encouraged … Siloed environment? Successful 1st – 2nd Line IT Support Engineer / Helpdesk Analyst will be tasked with managing user accounts, troubleshoot everyday hardware / software issues, and support our modern cloud stack (Microsoft 365, Freshservice, NinjaOne). We will ...