2 of 2 1st/2nd Line Technical Support Jobs in the UK excluding London

Looking for an experienced 2nd Line Technical Support person who is available to start work immediately. You will start on a 3 month FTC PAYE with a likely transfer to permanent on £26000. This is an office based role in Pentwyn, Cardiff. Mon - Friday, standard office hours. Duties: Providing 1st and 2nd line desktop support. To resolve systems issues raised within the business by the management team and users. Manage incoming support requests via ticket portal, email, and telephone as efficiently as possible until conclusion. Provide consistent and prompt IT support for internal and remote users and keep them informed … staff in the use of standard business and administrative software e.g. Microsoft Office Maintain a computerised asset register of all computerised fixed assets and software and complete user registration / deregistration forms as required. Complete relevant documentation to allow performance reports to be produced in a timely manner to monitor customer service. Prepare individual training plans for all staff More ❯

support, technical support or help desk role with a focus on data analysis and problem solving? Do you thrive on providing excellent customer / colleague support and enjoy solving problems in a methodical and analytical manner? Are you self-motivated and enjoy learning new technical skills in an environment … simply being reliant on being told what to do, the ideal candidate will seek advice from numerous learning platforms as well as colleagues. Participation in the development of and / or review of standards, documentation and methods of working in the technical services team. Product set up within our various internal and external systems. 1st … and resilient to changing needs and priorities Highly self-motivated and self-starting ability Strong analytical and technical communication skills Strong Excel skills SQL Financial services background / knowledge Qualifications Educated to NVQ / A-level or equivalent Min grade C in Mathematics (or equivalent) #J-18808-Ljbffr More ❯