Droitwich, Worcestershire, England, United Kingdom
Cactus Search
multiple sectors. Our clients growth is powered by a relentless focus on customer service, innovation, and a supportive team culture. As they expand, they are looking for a motivated 1stLine IT Support Engineer to be the first point of contact for technical queries — someone who loves solving problems and is passionate about technology.As a … 1stLine IT Support Engineer, you’ll be the frontline hero for their customers, helping to resolve IT issues quickly and efficiently. You’ll work across a wide range of technologies including Microsoft 365, Windows, networking, VoIP, and cloud platforms. This role is ideal for someone early in their IT career or looking to grow … within a dynamic and supportive environment. Key Responsibilities Respond to and resolve 1stline support tickets via phone, email, and remote tools Troubleshoot hardware, software, networking, and connectivity issues Log and track incidents using the service desk platform Escalate complex issues to 2nd/3rd line teams when required Assist with user account management (Active More ❯
Role: 1stLine Support Engineer Location: Hereford (Fulltime Onsite) Salary: £25,000 We’re recruiting for a growing technology business in Hereford who are currently looking to expand their Service Desk with a 1stLine Support Engineer. They’re a close-knit team that values reliability, technical know-how, and above all … ll gain exposure to a wide range of technologies, develop your skills quickly, and be supported by an experienced team who want you to succeed. The Role As a 1stLine Support Engineer, you’ll be the friendly voice and technical problem-solver for clients when they need it most. From day one, you’ll … smooth and professional service. This role is perfect for someone with solid IT knowledge and a strong customer-service mindset who’s eager to grow into a 2nd line position over time. What You’ll Do Be the first point of contact for IT issues via phone, email, and remote tools. Log incidents accurately, keeping users updated from More ❯
Chesterfield, Derbyshire, East Midlands, United Kingdom Hybrid / WFH Options
Nextech Group Limited
Job Title: 1stLine IT Support Engineer (MSP) Location: Chesterfield (Hybrid) Salary: Up to £28,000 Are you a motivated 1stLine IT Support Engineer looking to develop your career within a thriving Managed Service Provider (MSP) ? This is an exciting opportunity to work with a variety of clients and … business applications. Set up and configure desktops, laptops, mobile devices, and printers. Manage Active Directory accounts, password resets, and user permissions. Escalate complex incidents to 2nd/3rd Line Engineers … where necessary. Maintain accurate documentation in the ticketing system. Assist with client projects, such as migrations, upgrades, and new system rollouts. What You'll Bring Previous experience in a 1stLine or Service Desk role , ideally within an MSP. Strong knowledge of Microsoft environments (Windows OS, O365, Active Directory). Basic networking understanding (DNS, DHCP, TCP/ More ❯
