1st Line Customer Support Engineer
- Hiring Organisation
- Its Lolly
- Location
- Braintree, Essex, United Kingdom
- Employment Type
- Full-Time
- Salary
- £25,000 - £33,000 per annum
Lolly is a digital commerce specialist supporting hospitality and retail SMEs across the UK. We are looking for a motivated 1st Line Customer Support Engineer to join our growing support team. This role focuses on providing first-class technical assistance … customers using Lolly EPOS solutions. Key Responsibilities: Provide technical support to customers via telephone, live chat, email, and remote access tools. Troubleshoot and resolve EPOS-related hardware and software issues. Carry out routine system checks and maintenance to ensure smooth operation. Log, manage, and take ownership of support ...