2 of 2 1st Line Support Engineer Jobs in Gloucestershire

We're working with a well established and reputable organisation is seeking a motivated and customer-focused 1st Line Support Analyst to join its growing internal IT support function. This is an excellent opportunity for someone with a solid foundation in IT support … is looking to expand their technical knowledge in a fast-paced, collaborative environment. You ll play a key role in providing high-quality support to end users, ensuring technical issues are resolved efficiently and service standards are maintained. What You ll Be Doing: Be the first point of … contact for IT issues across hardware, software, networks, and connectivity. Handle support queries via phone, email, chat, and self-service portal. Diagnose and resolve issues where possible or escalate appropriately. Process service requests, including ordering and provisioning new devices. Log all incidents, requests and changes using a central More ❯

We're working with a well established and reputable organisation is seeking a motivated and customer-focused 1st Line Support Analyst to join its growing internal IT support function. This is an excellent opportunity for someone with a solid foundation in IT support … is looking to expand their technical knowledge in a fast-paced, collaborative environment. You’ll play a key role in providing high-quality support to end users, ensuring technical issues are resolved efficiently and service standards are maintained. What You’ll Be Doing: Be the first point of … contact for IT issues across hardware, software, networks, and connectivity. Handle support queries via phone, email, chat, and self-service portal. Diagnose and resolve issues where possible or escalate appropriately. Process service requests, including ordering and provisioning new devices. Log all incidents, requests and changes using a central More ❯