1st Line Support
Belfast, County Antrim, Northern Ireland, United Kingdom
Reed
who are seeking to add a IT Service Desk Analyst to join their team. Reporting to the IT Manager the successful candidate will be responsible for providing technical support to all staff on all ICT matters within the company. The post requires a high level of customer service and technical ability to provide administration for the IT function. … Key Responsibilities: Technical Support To actively liaise, support and build positive relationships with IT service … users to ensure a quality experience. Act as first point of contact for the IT department. Monitor incoming communications by telephone, email and IT service desk software. Provide first line support for IT systems both remotely and by travelling to sites. Take responsibility for a caseload of technical support tasks. When required, escalate to More ❯
Employment Type: Full-Time
Salary: £25,000 - £30,000 per annum, Inc benefits
Posted: