5 of 5 1st Line Support Jobs in Northamptonshire

care, manufacturing, construction, financial services, transport, and hospitality. Our services include IT infrastructure, management, consultancy, cloud services, and security. Our team has extensive experience in IT management and support, storage and data protection, cyber security, and Microsoft 365, ensuring robust and reliable solutions for our clients. Salary Bracket £22,000 - £27,000 (Depending on experience) The number one … goal of everyone in our team is to make our clients exceptionally happy. The Technical Support Analyst plays an important role in making sure that happens. The Technical Support Analyst handles the first level support requests that come in from our clients. They are the first to touch a helpdesk ticket and make sure … problem-solving skills RESPONSIBILITIES Customer Service · Acting as the first point of contact via phone, email or ticket · Providing a friendly, quick and helpful experience for our clients · Providing 1st level support remotely · Escalating tickets to 2 nd line team and collaborating with team members Use of our ticketing system · Use our ticketing system to More ❯

TieTalent Northampton, England, United Kingdom Join or sign in to find your next job Join to apply for the 1st Line Support Engineer role at TieTalent Location: Northampton, England, United Kingdom 2 weeks ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. About the Role Position … 1st Line Support Engineer Salary: £25,000-£28,000 per annum + benefits Location: Northampton We are recruiting for a 1st Line Support Engineer for a large client based in Northampton. The role involves working in the 1st Line team, resolving tickets often at first resolution, and … supporting the Service Desk Team during daily operations, including support for workshop, Field, 2nd line, and 3rd line teams. Skills and Experience Required Previous experience in an IT helpdesk support role Knowledge of various IT systems Experience with Microsoft systems/applications (Windows 10, MS Office, O365, Windows Server, etc.) Experience supporting More ❯

1st Line Engineer Up to £27,000 Northampton (Hybrid) Ready to take your IT career to the next level? As a 1st Line Engineer, you'll be the first point of contact for resolving technical issues, ensuring clients receive top-notch service and support. You’ll manage technical cases, monitor IT systems, and work … and 25-30 days annual leave (increasing with tenure) and access to a progression plan with training and mentorship. What we’re looking for: Experience in IT helpdesk support or similar role within a IT Reseller, VAR, MSP Knowledge of systems like Microsoft 10, Office 365, Windows Server, and Exchange Experience setting up and supporting mobile devices Excellent More ❯

Job Title : 1st Line IT Support Engineer Location : Northampton (Hybrid – 3 days in office, 2 days remote after probation) Salary : £24,000 – £28,000 (Depending on Experience) Why Join Us? Flexible Hybrid Work : Enjoy a hybrid working model after a 3-month probation, promoting a healthy work-life balance. Supportive Culture : Join a friendly and … Perks : Access exciting incentives such as holidays, vouchers, and spot prizes, plus top-tier tech equipment. Career Growth : Benefit from a structured training and mentoring programme designed to support your professional development. Modern Environment : Work in a contemporary, well-equipped office near the heart of Northampton. Key Role Responsibilities Handle and prioritise incoming service desk calls and escalated … service requests. Monitor and manage customer IT systems using diagnostic tools. Ensure efficient communication and ticket resolution to maintain high customer satisfaction. Collaborate with 2nd and 3rd line teams to support more complex issues. Maintain accurate documentation and customer communication logs. Proactively escalate unresolved issues when needed. Key Attributes Required Previous experience in an IT helpdesk More ❯

relationships and exceeding expectations. At the heart of oursuccess is a high-energy, positive culture of teamwork that sets us apart and drives us forward. The Role As a 1st Line Support Engineer, you’ll be at the forefront of delivering a five-star helpdesk experience for oursupported users. This role is ideal for someone … looking to build a career in IT and telecoms support, withopportunities for further training and certifications across our product range – including incentives for yourachievements. Main Duties Service request diagnosis and resolution IT – Troubleshoot desktop issues affecting users, workstations, applications, and file storage. Connectivity – Identify and resolve basic line faults. Telephony – Administer soft PBX systems and perform … and a friendly, can-do attitude. A logical thinker with strong problem-solving skills and a passion for technology. Eager to build a career in IT and telecoms support, with a willingness to learn and gain certifications. Skills & Qualifications A genuine interest in IT and telecoms. Strong communication and interpersonal skills. Previous experience in a similar role or More ❯