2 of 2 2nd/3rd Line Support Jobs in the South East

2nd / 3rd Line Support Technician I’m working with a leading Managed Cloud Services provider looking to expand their technical team. My client is seeking an experienced 2nd / 3rd Line Support Technician to deliver high-level support across … a variety of customer environments and technologies. Key Responsibilities Provide 2nd / 3rd line technical support via phone, email, and ticketing Lead and support project work and customer onboarding Maintain and secure cloud infrastructure (patching, updates, backups) Mentor junior staff and manage incident responses Help evolve documentation and internal … processes Requirements 3+ years in an MSP or similar IT environment Driving Liscence Strong grasp of Windows Server, Active Directory, VMware / Hyper-V, Citrix / RDS Networking: DNS, VPN, firewalls Microsoft 365: Exchange Online, Teams, Entra ID Excellent troubleshooting and communication skills Team-oriented with a flexible, proactive mindset Package 22 days holiday (rising to More ❯

Profectus has a brand new opportunity for a well-established company who are growing their existing support team. The position 2nd / 3rd Line Support / Support Engineer is required for supporting their growing internal team, you will be based in their Witney office within their … IT team supporting internal and external clients. Duties and Responsibilities 2nd / 3rd line support to users and IT Infrastructure Troubleshooting problems through to principal cause Mentoring to other members of the team Contributing to development and implementation of IT Infrastructure Working as a part of the IT team consisting of … Head of IT, IT Systems Manager and 1st / 2nd line engineers Skills and Requirements Experience supporting and implementing Microsoft Server, VMware, Microsoft SQL and Citrix Office365 – inc: SharePoint, Teams, One Drive and Email Good practical knowledge with Active Directory, Group policy, Multi-factor authentication, patching and Wi-Fi. Good practical knowledge of networking Deliver More ❯