1 of 1 2nd Line Engineer Jobs in Cambridge

Purpose of job This role is required to work weekends (9am-5:30pm) with 2 days off in the week. As a member of the 2nd Line Team, your role will be providing a first-class level of support to office and remote based internal colleagues. Working to ITIL best practices, you will strive to provide an … colleague support requests are handled in the most appropriate way and within agreed Service Level Agreements. This is from first contact through to closure or escalation to 3rd line, or external vendor partners where appropriate. The role will suit someone who has previous experience of working in IT, especially in a support role, who can assist colleagues who … the future offers numerous progression and personal development opportunities for enthusiastic and talented employees looking to build their career in the IT profession. Accountabilities Technical Support: Provide second-line technical support through various channels such as walk-ups, support portal, telephone and email. Provide first-line/second-line technical support at the weekend More ❯