5 of 5 2nd Line Engineer Jobs in the Thames Valley

2nd Line IT Support Engineer – Up to £45,000 | West London | Hybrid | Permanent We’re looking for a 2nd Line IT Support Engineer to join a global investment management firm based in West London , providing escalation-level IT support and ensuring seamless service delivery across modern endpoint environments. You’ll … role and you must be based in, or within commutable distance to West London - this is a hybrid role 2-3 days onsite. What You’ll Do Resolve escalated 2nd line support tickets and maintain strong SLAs Deliver VIP support to senior stakeholders Manage Windows 11 endpoints, Intune, and Autopilot deployments Support M365 apps (Teams, SharePoint, Exchange … OneDrive) Collaborate with the global infrastructure team on automation and cloud projects Maintain technical documentation and knowledge base materials What We’re Looking For Strong experience in a 2nd line or escalation IT support role Strong Microsoft 365 and endpoint management skills Excellent troubleshooting across hardware, software, and networking Hands-on experience with Intune, Configuration Manager & Azure More ❯

As a 2nd Line Network Engineer, your primary responsibility is to provide technical support and assistance to customers experiencing technical issues. You will often be the go-to person for resolving advanced technical challenges that require a high level of knowledge and expertise. In addition to providing direct support, you will also follow processes and … perform administrative functions. This includes working closely with the 3rd Line resolver teams to investigate … incidents affecting the supported platforms, whether detected by our monitoring toolset or reported through the Service Desk ticket logging process. A solid theoretical knowledge base is crucial for a 2nd Line Engineer, as it enables you to troubleshoot and resolve issues effectively, ensuring the smooth operation of our systems and maintaining a high level of More ❯

1st and 2nd Line Technical Support Engineer with around 3-4 years of experience sought by a major Global Hedge Fund. Based in Central London, with four days per week onsite, you will join a small, highly proactive and logical problem-solving team providing 1st and some 2nd line support, automation and … trust and confidence, with high energy and enthusiasm who enjoys learning in a flat non-bureaucratic environment with state-of-the art platforms. You will need: Excellent 1st line support skills and experience Be a logical problem solver with fantastic communication skills High … energy, enthusiastic, proactive, curious, driven, and enjoy working through challenges and puzzles. Experienced working in a high performance, fast-paced, and demanding environment with a level of autonomy. Any 2nd line support experience is highly desirable Any experience writing PowerShell scripts and automating repetitive tasks is highly desirable. This is an outstanding opportunity for a motivated Support More ❯

Position: 2nd Line Engineer Location: Oxfordshire - Hybrid Salary: £30k-35k Benefits 25+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) Bupa Cash Plan Electric Vehicle Scheme Cycle Scheme Discounted Gym Membership Paid Charity Day Car Parking Primary Purpose The Tier 2 team are tasked with supporting, investigating, and resolving our MSP client … of 3 years' IT experience in a corporate or services environment Driving license and own transport Ability to obtain DBS certificate Desirable: Sophos Central/XG Firewall Certifications (Engineer or Architect) Microsoft MS-102, MD-102, MS-700, AZ-900 Certifications Apple Certified Support Certifications Comptia A+ Wireless management - Ubiquiti, Meraki, etc... Group policy/Intune policy management More ❯

My client a leading MSP in the City of London are looking for an experience ' 2nd Line Support ' to join them on a permanent basis. The 2nd Line Support Engineer will be responsible for providing support to customers for the more complex and challenging tickets. You will be involved in various ITIL … change, knowledge, and configuration management. This candidate MUST have experience working for an MSP previously and must be someone who is very customer centric and people orientated. Job Title: 2nd Line Support Salary: Up to £35,000 Location: London (5 Days Onsite) Job Type: Permanent Start: ASAP Required Skills and Experience: Proven Experience in Managed Services: Demonstrated More ❯