3 of 3 2nd Line Engineer Jobs in the Thames Valley

2nd Line Support Engineer - M365, Azure - Berkshire - Office based This is a great opportunity to join fast growing Microsoft Cloud & Managed Services Provider. You will be joining a well-established team based in Berkshire. You will be working from the office managing incidents and requests over the phone from the initial request to resolution, using … to ticket closure, ensuring that customer satisfaction and service level agreements are met. You will be takin escalations from the 1st line team and working at a 2nd line level and when needed escalate to the Senior Support Desk. You will have exceptional M365 knowledge as well as a strong understanding of Azure, alongside these … skills in broader infrastructure and Networking would be advantageous. Key skills and responsibilities: Exceptional knowledge of Microsoft technologies Infrastructure/Networking Proven 2nd Support experience in an MSP environment Perform root cause analysis (RCA) and contribute to continuous improvement of internal processes. Support implementation of corrective and preventive actions across systems and services. Exceptional communication skills and committed to More ❯

Position: 2nd Line Engineer Location: Oxfordshire - Hybrid Salary: £30k-35k Benefits 25+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) Bupa Cash Plan Electric Vehicle Scheme Cycle Scheme Discounted Gym Membership Paid Charity Day Car Parking Primary Purpose The Tier 2 team are tasked with supporting, investigating, and resolving our MSP client … of 3 years' IT experience in a corporate or services environment Driving license and own transport Ability to obtain DBS certificate Desirable: Sophos Central/XG Firewall Certifications (Engineer or Architect) Microsoft MS-102, MD-102, MS-700, AZ-900 Certifications Apple Certified Support Certifications Comptia A+ Wireless management - Ubiquiti, Meraki, etc... Group policy/Intune policy management More ❯

Role Overview Provide 2nd line technical support to internal users. Act as the escalation point for complex incidents, work with vendors and internal teams to resolve issues, and help improve IT operations, documentation and processes. Responsibilities Own and resolve escalated hardware, software, network and application incidents (deskside and remote). Coordinate with vendors and internal teams to … and deployment. Monitor system alerts, backups and routine tasks; identify and escalate risks. What you'll need to succeed Experience in an IT Service Desk/IT Support environment (2nd line experience preferred). Strong troubleshooting across hardware, Windows OS, Microsoft 365, networks and common business apps. Experience with ticketing/ITSM tools and ITIL practices (Incident More ❯