11 of 11 2nd Line Technical Support Jobs

The Role 2nd Line Technical Support Engineer - Up to £30k per annum - Uxbridge hybrid available Do you have experience in 2nd line support? Do you have good communication skills? Do you pride yourself on your problem solving skills? Do you have a full UK driving license? I f … position requires deep dive investigations into infrastructure solutions; owning escalations, problems and projects from an early stage through to completion whilst bearing SLA targets in mind. As the second line escalation point for all IT support queries you will work with the first line support team and over 1000 users to maintain … Party tools/applications Comfortable around IT cable infrastructure where they are able to diagnose issues or setup new sites Skills/Experience/Qualifications Prior experience within second-line technical product or service focused support role Ability to problem solve within a technical environment Strong customer service approach and team player More ❯

Description We are looking for an experienced Level 2 Support Engineer to join our organisation based at our offices in West Malling, Kent, working within the Enterprise Co-Managed Services team in a fast-paced IT Managed Services environment. This opportunity offers a learning path into the world of DevOps and Infrastructure as Code (IaC), working with one … outsourced/managed service organisation. They will possess a robust engineering-mindset and be deeply interested in learning as well as training junior teammates. Key Accountabilities Acting as Technical Lead for the team for all current and new supported products. Analysing, troubleshooting, and resolving endpoint, server, application and network issues. Acting as a point of escalation from Level … Support Analysts Provide in-depth training and mentoring of team members. Providing support to many different end-customers, ensuring timely resolution of incidents, and great customer satisfaction. Managing infrastructure within Azure. Analysing, troubleshooting, and resolving end user customer issues for Microsoft 365, MaaS360, McAfee, Sophos & Microsoft Teams Calling. Liaising with various 3rd party vendors to coordinate More ❯

Description We are looking for an experienced Level 2 Support Engineer to join our organisation based at our offices in West Malling, Kent, working within the Enterprise Co-Managed Services team in a fast-paced IT Managed Services environment. This opportunity offers a learning path into the world of DevOps and Infrastructure as Code (IaC), working with one … outsourced/managed service organisation. They will possess a robust engineering-mindset and be deeply interested in learning as well as training junior teammates. Key Accountabilities Acting as Technical Lead for the team for all current and new supported products. Analysing, troubleshooting, and resolving endpoint, server, application and network issues. Acting as a point of escalation from Level … Support Analysts Provide in-depth training and mentoring of team members. Providing support to many different end-customers, ensuring timely resolution of incidents, and great customer satisfaction. Managing infrastructure within Azure. Analysing, troubleshooting, and resolving end user customer issues for Microsoft 365, MaaS360, McAfee, Sophos & Microsoft Teams Calling. Liaising with various 3rd party vendors to coordinate More ❯

Education Requirements - none Experience Requirements - 2 years in a technical support role Industry - Financial services Job Location - Leeds, LS15 1AA Qualifications - none required Work Hours - 37.5 hours Salary - £25,000 to £30,000 circa Responsibilities and Skills: Are you currently working in a business support, technical support or help desk … role with a focus on data analysis and problem solving? Do you thrive on providing excellent customer/colleague support and enjoy solving problems in a methodical and analytical manner? Are you self-motivated and enjoy learning new technical skills in an environment that allows you to innovate? Come and join our small, friendly and innovative … winning company. A specialist lender, we offer products that provide simple and straightforward solutions for use in effective retirement planning. Winners of awards including Best Provider for Adviser Support for two years running, we work with over 2000 registered advisers to provide a first-class service to customers with products tailored to their needs. Awarded the ‘Investors in More ❯

2nd Line IT Helpdesk Technical Support – Permanent A rare opportunity to join a leading MSP and gain a solid grounding in delivering IT services with further progression options. Due to continued growth, a role has been newly created for a further team member within Tristar Tech Solutions based in Welwyn Garden City. This … Autotask, Kaseya, Solarwinds, Auvik, NinjaRMM, ConnectWise, Zendesk or Freshdesk as well as experience with Office 365, Azure or AWS is a positive differentiator. Skills/Attributes Required Key Technical Skills Strong working knowledge of Active Directory, Group Policy, DNS, Hyper-V, and other core networking services. A good understanding of Microsoft Exchange, Office365, and how to troubleshoot email … effective after probation period). This role would be suitable for: IT Help Desk, IT Support Analyst, Help Desk Support, Experienced 1st line, 2nd line, IT Engineer, Internal IT Support, Remote IT Support, Project Engineer or IT Technician. 37.5 Hours per week. 9.00am to 5.30pm (1 Hour More ❯

Looking for an experienced 2nd Line Technical Support person who is available to start work immediately. You will start on a 3 month FTC PAYE with a likely transfer to permanent on £26000. This is an office based role in Pentwyn, Cardiff. Mon - Friday, standard office hours. Duties: Providing 1st and 2nd line desktop support. To resolve systems issues raised within the business by the management team and users. Manage incoming support requests via ticket portal, email, and telephone as efficiently as possible until conclusion. Provide consistent and prompt IT support for internal and remote users and keep them informed of progress until the system … issues are resolved. Provide basic server support and monitor all servers to ensure optimum performance for the business. Carry out "Active Directory" tasks including user accounts, groups and computers. Provide support on the 'FSM’ management system (training will be provided). Install, assemble and configure computers, monitors, network infrastructure and peripheral items. Troubleshoot hardware, software, email More ❯

We have an exciting opportunity for a 2nd Line IT Support Advisor to join a thriving company during a time of growth. For this company, providing a high level of customer service is pivotal towards their Managed Services offerings, therefore the successful candidate will be a strong communicator via email, phone and email with a … looking to join a company where you can grow, developer your skills and build a long-term career, this is the opportunity for you! Essential Requirements: Experience in a 2nd line support capacity - telephone, email etc. Office 365/Azure Active Directory Exchange Networking - DNS, Firewalls, Routers Customer focused Desired Skills: Certifications - MCITP, CompTIA, Network+ More ❯

Corporate Service Desk IT Technician Looking for an experienced 2nd Line Support person to work for an MSP based on a client site supporting the head office and management team. This is an office based position in London N2. To apply you must demonstrate previous 2nd line support experience for … medium/large business including AD, O365 and hardware skills. Purpose of Role To provide dedicated onsite technical IT support to the customer headquarters staff as a member of the … onsite Corporate Service Desk (CSD) team and ensure excellent IT services and customer support in a customer centric manner representing the MSP. Duties include: Providing 1st and 2nd line site-based support. To resolve systems issues raised within the client business by the management team and users. Install, assemble and configure computers, monitors, network infrastructure More ❯

Job Description We have an exciting opportunity for a 2nd Line IT Support Advisor to join a thriving company during a time of growth. For this company, providing a high level of customer service is pivotal to their Managed Services offerings. Therefore, the successful candidate will be a strong communicator via email, phone, and in … person, with a person-centred approach. If you are looking to join a company where you can develop your skills and grow within the IT support field, this could be the perfect role for you. #J-18808-Ljbffr More ❯

week ago Be among the first 25 applicants Job Title - Technical Support Adviser 2nd Line IT Reports to - Service Desk Manager Department - Operations Salary - (DOE) Location - Truro, Cornwall Established in 2003, Focus Group is proud to be one of the UK's fastest growing independent providers of essential business technology, providing digital workplace … initiatives, enhancing our ability to deliver innovative solutions to businesses of every size, shape and sector. We are now recruiting for a Technical Support Adviser 2nd Line IT. In this role, you'll be providing first-class service to Focus Group customers through handling of 2nd line service queries as … line, with sufficient SLA remaining Document required changes in line with Focus Groups Change Management process. Job Title - Technical Support Adviser 2nd Line IT Reports to - Service Desk Manager Department - Operations Salary - (DOE) Location - Truro, Cornwall Established in 2003, Focus Group is proud to be one of the UK More ❯

Job Title - Technical Support Adviser 2nd Line IT Salary - up to £35,000 (DOE) Location - Exeter Established in 2003, Focus Group is proud to be one of the UK’s fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK. From our small … offices and have recently joined the ranks of Britain’s private company ‘unicorns’ after securing a new $1bn valuation. Our recent investment from PE backers, Hg, will support Focus Group’s organic growth plan, M&A ambitions and product development … initiatives, enhancing our ability to deliver innovative solutions to businesses of every size, shape and sector. We are now recruiting for a Technical Support Adviser 2nd Line IT. In this role, you'll be providing first-class service to Focus Group customers through handling of 2nd line service queries as More ❯