Head of In-life journeys
- Hiring Organisation
- Jobleads-UK
- Location
- Greater London, England, United Kingdom
their investments confidently. Responsible for increasing app store ratings and CSAT. Work with Client Communications Manager to review and improve client communications throughout a client's lifecycle, ensuring clarity, consistency, and personalization across all channels. Re-imagine help & support journeys, leveraging self-service tools, contextual guidance, and proactive … experience. Develop KPIs and measurement frameworks for engagement, satisfaction, relationship depth and retention, continuously iterating based on insights. Champion experimentation and A / B testing to validate enhancements and optimize user flows. Ensure regulatory compliance across all client in-life journeys, communications ...