make the most of their systems. - Collaborate with your team to share knowledge, improve processes, and drive operational efficiency. What You Will Bring: - Experience supporting Internet products such as ADSL, VDSL, FTTC, FTTP, SoGEA, or Ethernet. - Strong IP Networking knowledge, including DHCP, DNS, VPN, NAT, and VoIP. - Hands-on experience configuring, installing, and troubleshooting routers and wireless access points. - Excellent More ❯
make the most of their systems. - Collaborate with your team to share knowledge, improve processes, and drive operational efficiency. What You Will Bring: - Experience supporting Internet products such as ADSL, VDSL, FTTC, FTTP, SoGEA, or Ethernet. - Strong IP Networking knowledge, including DHCP, DNS, VPN, NAT, and VoIP. - Hands-on experience configuring, installing, and troubleshooting routers and wireless access points. - Excellent More ❯
Rochdale, England, United Kingdom Hybrid / WFH Options
Zen Internet
will make a real impact. You'll be the first point of contact for our customers, supporting a range of home connectivity and communication products including FTTP, FTTC, SoGEA, ADSL, PSTN, VoIP, and email. Your goal? Resolve issues efficiently, educate customers on self-service tools, and ensure every interaction leaves them feeling confident in both the service and the support … queries with attention, care and urgencyContributing ideas for service improvements and team developmentParticipating in team meetings and department meetings What You'll Bring: Technical Skills: A solid understanding of ADSL, FTTC, FTTP(H), PSTN & VoIP productsPrevious work experience within the ISP Industry, IT Helpdesk, or a comparable Technical Support environmentFamiliarity with internet technologies such as Email, HTTP, DNS, IPv4/ More ❯
