Contact Centre Engineer
- Hiring Organisation
- 83zero Ltd
- Location
- London, South East, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £60,000 - £70,000 per annum
Contact Centre Engineer (AWS) We are seeking a skilled Mid-Level AWS Contact Centre Engineer to support, develop, and optimise our cloud-based contact centre solutions. You will work hands-on with Amazon Connect and the wider AWS ecosystem to ensure a high-performing, reliable, and scalable … environments. Build and update call flows, routing profiles, queues, contact flows, and prompts. Implement features such as chat, voice, tasks, and workforce management integrations. AWS Engineering & Automation Work across core AWS services (e.g., Lambda, DynamoDB, S3, CloudWatch, IAM, API Gateway ) to support and extend contact centre functionality. Write ...