Amazon Connect Engineer
- Hiring Organisation
- Vallum Associates Limited
- Location
- Swindon, Wiltshire, South West, United Kingdom
- Employment Type
- Contract
Your responsibilities: Design, develop, and implement Amazon Connect based omni-channel contact center solutions Build and manage contact flows, IVR, routing strategies, queues, and agent experiences (CCP/UI) Develop backend integrations using AWS Lambda, API Gateway, DynamoDB, S3, Kinesis, & REST APIs Implement AI/ML-driven automation … practices Participate in architecture and design discussions, document solution designs, configurations, and operational procedures Engage directly with customers to understand business needs, present technical solutions, and provide consulting support Essential skills/knowledge/experience: Strong hands-on experience with Amazon Connect (flows, routing, integrations) Proven experience with AWS ...