Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Fdo Consulting Limited
the development, deployment, maintenance and management of the Amazon Connect contact centre including digital routing, management of user services within Amazon Connect, and to offer training and support on AWS solutions to IT Digital and Data Teams. Key accountabilities include - Support the Telecoms Manager with relevant contact centre and telecoms upgrade projects. Direct and work with 3rd party providers. … avaya, Genesys, etc). Hands on experience of Amazon Connect. Experience designing and implementing call routing systems (routing profiles, queues, call backs, emergency messaging, etc) Ability to troubleshoot using AWS Services such as CloudWatch, CloudTrail, etc Exposure to AWsLambda to enhance call centre functionality. This is a great chance to join a well established financial service More ❯
suitable technologies or methodologies for specific problems. Code Quality: Natural aptitude for good code and software architecture. Work Ethic: Hands-on mentality. Preferred requirements Cloud Computing: Strong experience with AWS services, particularly ECS, EC2, Lambda, and AWS Identity and Access Management (IAM). Governance Understanding: Understanding of governance for cloud-based and AI solutions (e.g., SOC2, ISO More ❯
Birmingham, Staffordshire, United Kingdom Hybrid / WFH Options
Chartwells Independent
record of delivering GenAI solutions using LLMs, prompt engineering, and RAG architectures. Deep understanding of experimentation, statistical modelling, and advanced analytics. Hands-on experience with MLOps practices, cloud environments (AWS or Azure), and classical ML model deployment. Proficiency in Python, SQL, and modern data science tools/platforms. Strong stakeholder engagement skills and the ability to simplify complex insights … into strategic recommendations. Bonus Points For: Experience with AWS AI tools (SageMaker, Bedrock, Lambda). Familiarity with low/no-code platforms. Knowledge of ethical AI frameworks and responsible innovation practices. What Success Looks Like Scalable, high-impact data science solutions delivering measurable business value. Widespread adoption of AI/ML and self-serve analytics across teams. A More ❯