Tier 1 Service Analyst
- Hiring Organisation
- Netcentrix
- Location
- Ipswich, Suffolk, UK
- Employment Type
- Full-time
Hardware & Software Support Assist with the installation, configuration, and maintenance of end-user hardware and software Support users with email, Office 365, Active Directory, VPN, and other applications Provide basic network troubleshooting (e.g. Wi-Fi, connectivity issues, printer configuration). User Account Management; create, modify … disable user accounts in Active Directory, Office 365, and other systems Reset passwords and troubleshoot login/authentication issues Monitoring & Incident Reporting Monitor client systems and alert management teams of potential issues Create incident reports and participate in post incident reviews where necessary Collaboration & Documentation Work ...