2nd Line Support Engineer
- Hiring Organisation
- Nextech
- Location
- Northampton, Northamptonshire, United Kingdom
- Employment Type
- Full-Time
- Salary
- £30,000 - £35,000 per annum
Microsoft, cloud and telephony systems. Key Responsibilities Resolve 2nd line support tickets and escalated issues. Troubleshoot hardware, software and networking problems. Support Windows, Active Directory and Group Policy. Manage Microsoft 365, Azure, Entra ID and Intune. Support networks, Wi-Fi, VoIP and Microsoft Teams. Provide occasional … issues. Participate in a rotating out-of-hours support rota. Requirements Previous 2nd Line Support experience. Strong Windows and troubleshooting skills. Experience with Active Directory, Microsoft 365 and networking. Azure, Entra ID, Intune and VoIP experience is desirable. Good communication and customer service skills. Relevant ...