2nd Line Support Engineer (In-house)
- Hiring Organisation
- Neoci Ltd
- Location
- Solihull, West Midlands, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £27,000 - £30,000 per annum
resolving hardware/software issues Managing laptops, mobile devices and peripherals Setting up new starters (device build/config, access, onboarding support) Administering Active Directory and Microsoft 365 (incl. Exchange Online, Teams, SharePoint) Working tickets in a service desk tool, meeting SLAs and keeping users updated … support/service desk environment (ideally 2nd line ) Strong Windows + Microsoft Office support skills Solid working knowledge of Microsoft 365 and Active Directory Basic networking troubleshooting knowledge Experience with ticketing systems and a customer-first approach Great communication and the confidence to support colleagues ...