modifications to client infrastructure as Able to troubleshoot mobile devices (setup, email and security tokens). Assist system users by confidently troubleshooting Tier 1-Tier 3 issues, including: ActiveDirectory, MS Exchange, O365, MDM, SharePoint, Azure and DNS. Evaluate client’s operational efficiency of different IT systems and recommend improvements. Manage ticket queue by manually documenting … in a timely manner. Interact with RFA clients using clear and concise communication in order to facilitate ticket status updates and product availabilities. Manage MS Exchange environments and ActiveDirectory (e.g., add, delete, change) as needed and keep up-to-date. Effectively demonstrate a sense of urgency while acting in a professional, calm manner and manage … of recent systems maintenance and end user technical support experience. Excellent desktop and server troubleshooting skills. Strong hands-on experience in Azure, Windows Server, MS Exchange/365, Active Sync, ActiveDirectory, LAN/WAN, MDM and Microsoft Office Suite. Knowledge of VMware, Citrix, MDM (Mobile Device Management), Disaster Recovery, Cisco, SAN (e.g., EMC More ❯
issues to 2nd and 3rd Line Support. Your day to day will include: Dealing with Microsoft operating systems (e.g. Windows 11, Windows server, Microsoft Office 365), networking and ActiveDirectory Troubleshooting MS Office, antivirus software Analysing, prioritising and fixing all requests for both Head Office and Field staff and escalate issues to 3rd line as appropriate … 1st Line Support Strong expertise in Windows 10/11 Proven experience with MS Office 365 Ability to work independently on 2nd line technical issues Strong understanding of ActiveDirectory administration Expertise in Microsoft 365 ecosystem – Support and configuration of Exchange Online, OneDrive, SharePoint, Teams, and endpoint management. Proficiency in remote access tools such as LogMeIn … of cybersecurity fundamentals, MFA, endpoint security solutions, and compliance requirements. Proven experience in Windows 10/11 Understanding and or knowledge of HaloITSM Good understanding of configuration of ActiveDirectory Experience of Remote Access tools such as Log Me In Good understanding of PC hardware/software set-up/configuration and TCP/IP Technical More ❯
phone, email, and in person Troubleshooting hardware and software issues (Windows, Office 365, etc.) Setting up laptops, desktops, printers, and mobile devices Managing user accounts and permissions through ActiveDirectory Supporting video conferencing systems and meeting room tech Documenting fixes and maintaining technical records Escalating complex issues to third-line support when needed What We’re … environment Strong knowledge of Windows 10/11, Office 365, and basic networking Excellent communication and problem-solving skills A proactive attitude and willingness to learn Experience with ActiveDirectory and ticketing systems is a plus Relevant IT certifications (CompTIA, Microsoft, etc.) are desirable What’s On Offer: £26,000 - £32,000 depending on experience Training More ❯
at South Thames Colleges Group, we are seeking an IT Infrastructure Analyst to oversee both on-site networks and cloud-based infrastructures, with a primary focus on hosted activedirectory services as well as Azure technologies, while remaining versatile enough to incorporate other platforms as necessary. As a pivotal member of the organisation's IT infrastructure … Analyst, wed like you to have strong expertise in cloud and on prem backend services, including Azure, Exchange, Intune, SharePoint, and cloud services. With a detailed understanding of MicrosoftActiveDirectory; Desktop and Server Operating systems and of Microsoft System Management Tools, youll have detailed understanding of Network Technology and Network Topologies and services. The role More ❯
at South Thames Colleges Group, we are seeking an IT Infrastructure Analyst to oversee both on-site networks and cloud-based infrastructures, with a primary focus on hosted activedirectory services as well as Azure technologies, while remaining versatile enough to incorporate other platforms as necessary. As a pivotal member of the organisation's IT infrastructure … we’d like you to have strong expertise in cloud and on prem backend services, including Azure, Exchange, Intune, SharePoint, and cloud services. With a detailed understanding of MicrosoftActiveDirectory; Desktop and Server Operating systems and of Microsoft System Management Tools, you’ll have detailed understanding of Network Technology and Network Topologies and services. The More ❯
Surbiton, Surrey, England, United Kingdom Hybrid / WFH Options
Right Now Group
incidents in line with KPIs Provide remote desktop support Ensure support request 'tickets' are opened, updated and closed as efficiently as possible Software & network analysis, diagnosis, troubleshooting & debugging ActiveDirectory Administration Managing NTFS Permission Smart ticketing expert Telephone & software support for field service engineers Microsoft Windows Server 2008 & 2012 Desirable Working knowledge of SQL, Jira, Python More ❯
Entrance D, Tavistock House South, London, England
I.C.T.S. (U.K.) LIMITED
security tools and services (e.g Microsoft 365, Knox, Sentinel One) within a Microsoft based desktop environment Learn about and assist in the administering of the company Identity solutions (ActiveDirectory, Microsoft Entra) Learn to respond to requests for IT support in accordance with Help Desk procedures, priorities, SLAs and best ITIL practice to First Line Support More ❯
learning. The successful candidate: Will have previous IT Support experience. Will ideally have IT qualifications such as Microsoft Certifications – MCP, MCDST, MCSA etc. Knowledge of Windows, Windows Desktop, ActiveDirectory, Microsoft Exchange etc. Experience of working within the education sector will be given preference! Excellent communication skills. Experience or genuine interest in Apple Macs, MDMs are More ❯
resolution. Escalate issues when required while maintaining clear communication with customers. Skills & Experience Previous experience in a 2nd line/desktop support role. Knowledge of Windows, Microsoft 365, ActiveDirectory and general networking. Strong troubleshooting and problem-solving skills. Excellent customer service and communication abilities. Clean UK driving licence company van provided for travel to customer More ❯