2 of 2 Active Directory Jobs in Stockport

within the ITSM system, ensuring complete records of actions taken. · Perform initial diagnosis and troubleshooting for networking issues (e.g., connectivity, DNS, DHCP) and Microsoft environments (e.g., Office 365, Active Directory). Networking Support: · Diagnose and resolve basic networking issues such as IP conflicts, wireless connectivity, and LAN/WAN performance. · Assist with the configuration … and troubleshooting of network devices like switches, routers, and access points under supervision. Microsoft Support: · Handle account management tasks such as password resets, user provisioning, and permissions within Microsoft Active Directory and Office 365. · Troubleshoot Microsoft Teams, Azure, and Office 365 related queries. Connectivity and Voice Support: · Troubleshoot and resolve connectivity issues, including broadband and leased More ❯

for escalations. Key responsibilities include: Providing first- and second-line IT support to staff and students Troubleshooting and maintaining desktops, laptops, printers, and classroom AV Supporting Office 365, Active Directory, Windows 10/11, and Google Workspace Managing device builds, installations, and updates Monitoring and maintaining networks, switches, and WiFi Logging tickets, updating users, and escalating More ❯