Senior Support Technician and team leader
- Hiring Organisation
- Sureline Support Limited t/a Juvo IT
- Location
- West Malling, United Kingdom
- Employment Type
- Permanent Contract, Full Time, On-site
- Salary
- £38,000
Windows 11 and Azure. Security - XDR/Anti Virus/Mimecast/MS Purview, Firewalls with good knowledge of known security practices. On Prem Active Directory, DNS, GPO's etc. Backups - Cloud based backup system. o365 - InTune, SharePoint, Exchange online and Entra. SAAS - aware of SAAS services and have … each month plus Out of Hours Rota Competencies: - Customer service techniques are to include good telephone etiquette when dealing with problems, to be an active listener, be able to ask the right questions when drawing information for progressing Service Desk calls, know how to have a level of assertiveness ...