111 Contact Centre Team Manager
- Hiring Organisation
- Practice Plus Group
- Location
- Exeter, England, United Kingdom
KPIs, and operational targets. Strong understanding of workforce planning, resource management, and call centre performance metrics. Experience working with telephony systems and operational technologies. Skills & Knowledge Strong analytical and problem-solving skills with the ability to interpret operational data and make informed decisions. Confident communicator … effectively engage with stakeholders at all levels. Ability to understand and apply technical procedures, operational processes, and regulatory requirements. Excellent organisational skills with the ability to prioritise and manage competing demands. Comfortable working in a fast-paced environment where operational priorities can change quickly. Proficient in using IT systems ...