5 of 5 Analytical Skills Jobs in the Highlands

inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.Your skills and experienceExperience in Incident Management, Knowledge Management, Service Management, or Service Integration within complex multi-supplier IT environments.Strong understanding of SIAM principles, supplier governance … good understanding of ITIL frameworks.Experience analysing incident trends, recurring issues, and knowledge usage metrics to identify opportunities for service improvement and increased operational efficiency.Strong analytical, organisational, and communication skills, with the ability to create and maintain high-quality knowledge articles, support documentation, and management information.Excellent stakeholder management skills ...

part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone. Your skills and experience Experience in a Shift Lead, Team Lead, Major Incident, Service Desk, Technical Operations or similar operational leadership role. Strong knowledge of IT service … Ability to assess risk, impact and priority, make sound decisions and remain effective under pressure during service-impacting events. Excellent communication and stakeholder management skills, with the ability to provide clear updates, briefings, reports and handovers. Strong analytical and problem-solving skills, combined with good knowledge ...

part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone. Your skills and experience A background in IT or cybersecurity (or a strong desire to grow in this field). Analytical thinking and a problem-solving … mindset. Familiarity with incident, problem, or change management. Understanding of security principles and best practices. Strong communication and multitasking skills. Nice-to-Have Skills: Experience with SIEM tools (e.g., QRadar, Splunk, Microsoft Sentinel). Knowledge of TCP/IP and common cyber threats (phishing, malware, DDoS). Certifications like ...

shift handovers. Identify emerging risks, service impacts, and recurring issues, escalating where required. Support continuous service improvement by identifying trends and process enhancements. Skills & Experience Experience within Service Desk, Technical Support, or a similar operational environment. Strong understanding of Incident Management, Event Monitoring, and escalation processes. Ability to assess … priorities, make decisions under pressure, and coordinate responses to critical incidents. Excellent stakeholder communication and relationship management skills. Strong analytical and problem-solving abilities. Experience using ticketing systems, monitoring tools, and Microsoft Office applications. ...

DNP3. A relevant HND, degree or equivalent practical engineering experience, supported by the ability to assess technical issues and evaluate solutions. Strong analytical and digital skills, including confident use of spreadsheets, databases and technical documentation. A disciplined, organised and self-motivated approach, with the ability to manage priorities ...