1 of 1 Analytics Jobs in Goole

interventions, and event management, Design and operationalise new customer journey models that underpin ILaaS, including personalised support pathways, predictive service models using AI and analytics, and integrated response solutions, Develop and deliver a comprehensive CX strategy that enhances customer satisfaction, drives retention, supports commercial growth, and underpins new recurring revenue … and scaling service operations to support new digital service propositions and recurring revenue models, Strong knowledge of Voice of Customer (VoC) practices, customer journey analytics, and continuous improvement methodologies (e.g., Lean, Six Sigma, Service Excellence frameworks), Commercial acumen with an ability to connect CX outcomes to commercial performance (e.g., retention More ❯