operational improvements across Outserve What We’re Looking For Degree or equivalent in statistics, mathematics, economics, or related field Strong experience with Microsoft Power BI Commercial experience in data analytics Knowledge of Xero, QuickBooks, A2X, Unleashed, Shopify (desirable) Analytical mindset with excellent financial awareness Exceptional attention to detail and communication skills Support in wider business projects and system implementation What More ❯
average salaries in the sector for lower-level positions and fully trained Data Analysts: Junior Data Analyst - £30,000 Data Analyst - £50,000 Business Data Analyst - £67,500 Data Analytics Analyst - £80,000 Business Analysts - £60,000 Using our experience in providing data analysis and business analysis training online and through our expert recruitment consultants, we can provide a seamless More ❯
delivery and operational excellence. What You’ll Do Be a core member of the duty team, delivering operational needs safely and in line with legislation Use cutting-edge IT, analytics, sustainability, safety, and customer experience tools Support frontline teams, sector leads, and key accounts daily Act as the first responder for all out-of-hours incidents and operational planning Ensure More ❯
investing heavily in their Customer Operations function. Following the rollout of a new CRM system (Zendesk), they are now hiring a Data Insights Manager to lead the Contact Centre Analytics function, helping to drive operational excellence across a high-volume, multi-channel environment. THE ROLE As Data Insights Manager, you will own the analytics and reporting strategy for the Contact … Support. You will be responsible for consolidating data from multiple sources, including CRM (Zendesk), telephony, chatbot & mail. Your team will support the wider business in moving towards self-serve analytics for operational data and you will take a pro-active role in identifying optimisation opportunities across the Contact Centre YOUR SKILLS AND EXPERIENCE Experience delivering Insight/Analytics within Contact More ❯
