digital design system and accessibility governance, and lead how we measure and optimise the digital customer experience. You’ll use customer insight, feedback, analytics, experimentation and user testing to improve experiences and support evidence based decisions. You’ll work closely with colleagues across Customer Experience, Marketing, Distribution and Technology … libraries and prototypes Experience designing web and mobile journeys and producing journey maps, information architecture, wireframes and interactive prototypes Experience using customer feedback, behavioural analytics, usability testing and research to monitor and improve self service, assisted and adviser led digital journeys At NFU Mutual, we support an inclusive workplace ...