crawley, west sussex, south east england, united kingdom
VIQU IT Recruitment
is looking for an IT Support Engineer that will play a key role in providing high-quality technical support to internal employees across multiple platforms and devices (Windows, Mac,
Android). The IT Support Engineer will act as the main escalation point from the Service Desk, this individual will deliver expert troubleshooting and in-person assistance, ensuring smooth, secure … both Windows and macOS environments. Hands-on experience with: Microsoft Intune & Autopilot JAMF for macOS management PDQ Deploy CrowdStrike, Microsoft Defender, Zscaler, Rapid7 Mobile device management for iOS and
Android Familiarity with ITSM tools such as ServiceNow or Freshservice. Good understanding of endpoint security, MFA, encryption, and data protection practices. Key responsibilities of the IT Support Engineer: Serve as … hardware, software, and user experience issues. Ensure performance targets and service levels are consistently met across internal support teams. Provide advanced support for Windows 11 Enterprise, macOS, iOS, and
Android operating systems. Administer and maintain device management tools such as Microsoft Intune, Autopilot, JAMF, and PDQ. Troubleshoot and maintain endpoint protection and cybersecurity applications, including CrowdStrike, Microsoft Defender, Zscaler
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