Service Desk Analyst
- Hiring Organisation
- eTeam
- Location
- Livingston, Scotland, United Kingdom
Experience with ITSM/ticketing systems, logging incidents and managing SLAs. • Experience supporting Windows 11 end users. • Working knowledge of MacOS and mobile devices (iOS/Android). • Exposure to Citrix desktops and applications. • Experience with user administration (password resets, MFA guidance, account access issues). • Strong structured troubleshooting … year of IT Service Desk experience. • Ideally 3–4 years in a similar Service Desk or IT Support role. Technology Environment: • Windows 11 • MacOS • iOS/Android devices • Citrix desktops and applications • Microsoft 365 • ITSM ticketing systems Additional Information: • The role does not involve AI integration, but candidates will ...