2 of 2 Applications Support Analyst Jobs in Scotland

We're working with a well-established financial services client who is looking to bring on a Salesforce Application Support Analyst to join their growing team. This is a key role within their internal tech function, responsible for maintaining and supporting their Salesforce platform — from complex … issue resolution to small development tweaks and ongoing environment stability. You’ll be acting as the go-to expert for Salesforce application support (3rd and 4th line), owning technical issues and helping ensure a smooth, optimised platform for end users. The focus is more on hands-on analysis … internal teams, providing guidance and ensuring best practice is followed Essential Skills & Experience Proven experience supporting Salesforce applications in a technical or application support capacity Strong troubleshooting and analysis skills, particularly at 3rd/4th line level Experience working in an ITIL-driven support environment More ❯

Application Service Desk Support Analyst Location: Glasgow Contract Type: Permanent Our financial services client, are looking for an ambitious IT professional to join their team. Key Responsibilities: Manage daily operations of business applications. Handle calls and tickets from Outsourcers/users. Maintain supplier relationships. Support … IT's vision as the firm's Technology partner. Perform operational activities including incident calls and capacity monitoring. Validate and adjust incident classifications. Support incident management framework and problem management processes. Ensure optimal use of business applications. Experience: Relevant certifications e.g: CompTIA A+, ITIL Foundation, Microsoft Office Specialist … Associate (Office 365). Experience with ITSM tool - Service Now. Background in application support, service desk, and/or maintenance teams Excellent customer service and communication skills. Strong analytical and problem-solving abilities. Proficient in technical systems operation. Understanding of technology landscapes, including cloud infrastructures. More ❯