3 of 3 Applications Support Analyst Jobs in the North West

Legal IT Application Support Analyst, M365, Visual Files, Practice Management, Manchester, Mainly Remote Application Support Analyst required to work for a law firm based in Manchester. This role is mostly remote, with circa 2 days per week required in the office. We need a good, all round Legal IT Application Support Analyst with experience in M365 (therefore Office 365 and Sharepoint 365 etc) and it is preferred you have experience with Aderant, the Practice Management System (supporting the basics). Alternatively, the likes of Elite 3E could be considered. Basic SQL skills are required too. We also want someone who is prepared to upskill in the likes … There will also be the chance to go on an AI Learning journey with them too. Read on for more details... Key Skills Required: Microsoft 365: Maintain and support the firms SharePoint intranet; Continued development of the firms Client Portals solution built on SharePoint and Aderant Drive Visual Files: Oversee the configuration, maintenance, and development of Visual Files More ❯

P4W Application Support Analyst ( Partner4Windows Specialist), NW Central London, We are seeking an experienced and proactive Application Support Analyst with specific expertise in Partner4Windows . You will be the primary technical point of contact for P4W, playing a crucial role in ensuring the system's stability, performance, and successful adoption across this … to move beyond basic troubleshooting and contribute to system enhancement projects, working closely with their Finance, IT, and Fee Earners teams. Key Responsibilities Provide 2nd and 3rd-line support for all incidents and service requests related to the P4W Practice Management System (PMS). Perform essential system administration duties, including user setup, security, permissions, and maintenance tasks. Troubleshoot … end-user training as required. Assist with data integrity checks and ensure compliance with internal financial and regulatory standards. Skills & Experience Required Essential: Proven, in-depth experience providing application support for Partner4Windows (P4W) within a professional services or legal environment. Strong understanding of core legal accounting principles (time recording, disbursements, client/office money, billing, and ledger management More ❯

We are looking for an experienced Application Support Analyst to support and maintain a business-critical cloud application during a period of transition within the technology team. This is a 6-month contract (inside IR35) with the possibility of extension. The role focuses on ensuring stability, performance and continuity of service, working closely with … internal users, external partners, and wider IT teams. What you'll be doing: Provide L2-L3 support for a customer-facing application. Act as an escalation point for access and usage issues. Triage, investigate and resolve incidents within SLA. Escalate … complex issues to third-party partners when required. Monitor ticket queues and manage inci dents via ITSM tooling. Perform AWS health checks, monitor alarms, and manage general application oversight. Support maintenance, monitoring, configuration, and release activity. Skills needed: Experience supporting cloud-based applications Experience navigating AWS Knowledge of SQL for troubleshooting Background with Windows Familiarity with ITSM More ❯